When you submit a certificate application, you must specify a contact for the certificate authority (CA) to use for application verification, review, and approval. This contact also receives certificate-related notifications and serves as the point of contact for technical support. This topic describes how to create, modify, and delete contacts.
Create a contact
The contact information is used for certificate application review and verification, technical support, and certificate-related notifications. Ensure the information you provide is authentic and valid.
You can create a contact in one of two ways:
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Method 1: Create a contact on the Contact Management page in the Certificate Management Service console. This topic uses this method as an example.
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Method 2: When you apply for a certificate, click Create Contact in the Contact drop-down list and enter the contact information. The information you enter is automatically saved to the Contact Management page for future use.
Log in to the Certificate Management Service console.
In the navigation pane on the left, choose .
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On the Contact Management page, click Create Contact.
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In the Create Contact dialog box, enter the contact information and click OK.
Parameter
Description
Contact Name
Enter the contact name.
Email Address
Enter the email address that receives certificate notifications. The email address must be unique and valid within your Alibaba Cloud account.
You must click Verify to validate the email address.
Mobile Number
Enter the mobile number that receives certificate notifications. The mobile number must be unique and valid within your Alibaba Cloud account.
You must click Verify to validate the mobile number.
ID Card Number
Enter a valid ID card number. This field is required for OV and EV certificate applications but is not required for GlobalSign certificates.
Add Notification Bot
You can add webhook URLs for DingTalk, Lark, and WeCom chatbots. You can add up to five webhook URLs. For information about how to add a webhook URL, see Configure webhook URLs.
After you add a webhook URL, the corresponding chatbot begins to receive certificate-related notifications.
FAQ
Can I use my own email address as the contact email for an SSL certificate application?
Yes. You can manage contact information on the Contact Management page in the Certificate Management Service console and select the corresponding contact when you apply for a certificate. Make sure the Email Address can receive emails to support subsequent certificate verification or business notification processes.
Configure and obtain DingTalk, Lark, and WeCom webhook URLs
DingTalk
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In the upper-right corner of the DingTalk group, click the group settings
icon.
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Click chatbot.
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On the chatbot page, click Custom.
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Enter a chatbot name, select custom keywords and enter a keyword (enter certificate), and then click Complete.
After you add the chatbot, you can obtain its webhook URL. You can add this URL when you create a contact to receive certificate-related notifications in DingTalk.
Lark
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In the upper-right corner of the Lark group, click the
icon, and then click Settings. -
In the Settings panel, click Bots.
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Click Add Bot. In the Add Bot dialog box, select Custom Bot.
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Configure a name and description for the bot, and then click Add.
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Click Copy to obtain the webhook URL, and then click Finish.
icon, and then click Settings.
WeCom
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In the upper-right corner of the WeCom group, click the
icon, and then click Add Group Robot. -
In the dialog box that appears, click Add Bot.
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Click Create Robot, enter a name for the bot, and then click Add Robot.
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After the bot is created, click Copy URL.
Modify a contact
When you modify your Mobile Number or Email Address, you are required to follow the on-screen instructions to re-verify the information.
Log in to the Certificate Management Service console.
In the navigation pane on the left, choose .
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In the contact list, find the contact that you want to modify and click Edit in the Actions column.
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In the Edit dialog box, modify the contact information and click OK.
Delete a contact
Deleted contacts no longer receive certificate-related notifications from Certificate Management Service. Perform this operation with caution.
Log in to the Certificate Management Service console.
In the navigation pane on the left, choose .
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In the contact list, find the contact that you want to delete and click Delete in the Actions column.
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In the Confirmation dialog box, click Delete.