STAROps intelligent assistant
The STAROps intelligent assistant lets you query metrics, investigate alerts, and analyze incidents through natural language conversations.
Applicable scenarios
The STAROps console provides a global O&M perspective for centrally managing digital employees and conversations across multiple cloud services. To use the intelligent conversation feature within a specific cloud service console, refer to the intelligent assistant documentation for that product.
Prerequisites
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An Alibaba Cloud account is created and real-name verification is completed.
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At least one digital employee (agent) is created.
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At least one workspace is created, and observability data from the target systems is connected to the workspace.
Access the STAROps console
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Log on to the STAROps console.
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The console opens to the intelligent conversation interface by default. In the left-side navigation bar, New conversation is automatically selected, and you can start a conversation immediately.
Start a conversation
Start a new conversation
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In the left-side navigation bar, click New conversation to open the intelligent conversation interface. A welcome message and quick action buttons appear in the center of the page.
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In the input box, type your question or analysis request, and then press Enter or click the send button to submit it.
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The AI analyzes your input and returns the results. Continue sending messages to conduct a multi-turn conversation.
Use quick actions
The conversation interface provides four quick action buttons for common O&M scenarios:
|
Quick action |
Description |
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Smart query |
Query observability data by using natural language, such as metrics, logs, and alerts. |
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Quick investigation |
Perform a preliminary investigation of a specific alert or anomaly event. |
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Deep investigation |
Conduct a multi-dimensional, in-depth analysis of complex incidents and identify root causes. |
|
Container inspection |
Run a health inspection and capacity assessment on Kubernetes clusters. |
After you click a quick action button, the AI guides you to provide the necessary context information and then automatically runs the corresponding analysis.
Use slash commands
Type / in the input box to display the available commands preconfigured for the current digital employee. Select a command to run the corresponding O&M task.
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In the input box, type /. A list of available commands appears above the input box.
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Use the Up and Down arrow keys to browse the list, and then press Enter to select a command.
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Follow the prompts to provide the required context information, and then send the message. The AI runs the corresponding task.
Conversation toolbar
The toolbar at the bottom of the input box provides the following features:
|
Feature |
Description |
|
@ mention |
Click the @ button or type @ in the input box to reference workspace entities such as hosts, pods, and services, so the AI can accurately identify target resources. |
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Digital employee selector |
In the lower-left corner of the input box, click the drop-down arrow next to the digital employee name to switch to a different digital employee. |
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Workspace selector |
In the lower-right corner of the input box, click the drop-down arrow next to the workspace name to switch to a different workspace. |
The @ mention feature is based on the Unified Model (UModel) data in the workspace. Make sure that UModel is correctly configured in the current workspace.
Suggested questions
The bottom of the conversation interface displays suggested questions with common O&M query examples. Click a suggestion to send it directly to the input box.
Resume a previous conversation
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In the Recent conversations section of the left-side navigation bar, find the conversation that you want to resume.
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Click the conversation title to open the conversation.
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The AI retains the context of the previous conversation. Continue the interaction from where you left off.
Switch digital employees
You can switch the current digital employee from either of the following entry points. The two entry points are synchronized — switching in one location automatically updates the other.
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Input box: In the lower-left corner of the input box, click the drop-down arrow next to the current digital employee name, and then select a different digital employee.
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Recent conversations section: In the upper-right corner of the Recent conversations section in the left-side navigation bar, click the drop-down arrow next to the digital employee name to switch.
After you switch digital employees, the Recent conversations list updates to show the conversation history of the selected digital employee, and the digital employee indicator on the input box is updated accordingly.
Different digital employees have different capability configurations and data access scopes. Select a digital employee that best fits your business scenario.