Tablestore refund policy-Tablestore(Tablestore)-阿里云帮助中心

This topic describes the refund policy for Tablestore.

Notes

If you purchase a cloud product during a promotion and the general unsubscription rules or the conflict with the promotion rules, the promotion rules prevail. Products specified as non-refundable in the promotion rules are not eligible for unsubscription.

Resource plan refunds

Tablestore supports self-service unsubscription for resource plans. Refunds are issued based on the unsubscription rules. After you unsubscribe from a resource plan, you are still charged for pay-as-you-go resources. Therefore, you must ensure that your account has a sufficient balance.

Tablestore provides three types of resource plan unsubscription: five-day unused unsubscription, partial refund unsubscription, and unsubscription for pending renewals.

Note

If you purchased a Tablestore resource plan during a promotion, the promotional discount amount is not refunded.
The actual amount paid for an order is the cash payment and does not include deductions from vouchers or coupons.

Unsubscription type	Unsubscription Policy	Refund amount	Unsubscribe operation
Unsubscribing after five days of inactivity	All the following conditions are met: The resource plan is unused (has not been used for deduction). The resource plan was purchased less than five days ago. The resource plan was not purchased through an upgrade or renewal.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Resource Plan. Filter the list to show Tablestore-related resource plans and set Type to 5-Day Unused Unsubscription. Click Unsubscribe in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Partial refund unsubscription	All the following conditions are met: The resource plan is a Tablestore OTS Storage Plan or a Tablestore OTS Reserved CU Plan. The resource plan was purchased more than five days ago and has not expired.	Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Resource Plan. Filter the list to show the Tablestore OTS Storage Plan or Tablestore OTS Reserved CU Plan, and set Type to Partial Refund. Click Unsubscribe in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Unsubscription for pending renewals	The resource plan has a pending renewal period.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe from Pending Renewals tab, filter the list to show Tablestore-related resource plans, and then click Search. Click Cancel Renewal in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.

Instance refunds

Tablestore provides instances in VCU mode (formerly Reserved mode) and CU mode (formerly Pay-as-you-go mode). VCU mode instances are subscription-based, while CU mode instances are pay-as-you-go. Tablestore supports self-service unsubscription for VCU mode instances but not for CU mode instances.

VCU mode instances

Tablestore supports four types of unsubscription for VCU mode instances: five-day unused unsubscription, partial refund unsubscription, unsubscription for pending renewals, and refunds for downgrades. When you unsubscribe from an instance, the resource is released and a refund is issued based on the unsubscription rules.

Unsubscription type	Unsubscription Conditions	Refund amount	Unsubscribe
Five-day unused unsubscription	All the following conditions are met: The instance is unused (has not been used for deduction). The instance was purchased less than five days ago. The instance was not purchased through an upgrade or renewal.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Cloud Resource. Set Product Name to Tablestore Standard Instance and set Type to 5-Day Unused Unsubscription. Click Unsubscribe in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Partial refund unsubscription	The instance was purchased more than five days ago and has not expired.	Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Cloud Resource. Set Product Name to Tablestore Standard Instance and set Type to Partial Refund. Click Unsubscribe in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Unsubscription for pending renewals	The instance has a pending renewal period.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe from Pending Renewals tab, set Product Name to Tablestore Standard Instance and click Search. Click Cancel Renewal in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Refund for instance downgrade	All the following conditions are met: The VCU configuration of the instance exceeds your business requirements. The instance has not expired.	Online refund amount	VCU mode (formerly Reserved mode)

CU mode instances

Pay-as-you-go Tablestore resources are billed in real time based on actual usage. Therefore, refunds are not applicable.

If you no longer need a CU mode instance, you can release the instance. After the instance is released, you will no longer be charged for it.

Refund routing

After you successfully unsubscribe, we typically process your refund within two business days. To view your refund details, log in to Income and Expense Details and set the transaction type to Refund.

We generally issue refunds to the original payment method. If a refund to the original payment method fails, we typically credit the funds to your Alibaba Cloud account balance.

Payment method	Original refund limit	Description
Alipay	Within 18 months (548 days) of payment	If this window is exceeded or the refund fails, we credit the funds to your Alibaba Cloud account balance.
online banking	Within 90 days of payment	Bank processing may slightly delay the refund.
Alibaba Cloud account balance	-	-
Other payment methods (such as UnionPay QuickPass)	Each payment channel has its own time limit.	If the refund fails, we credit the funds to your Alibaba Cloud account balance.

If an invoice was already issued for the order before the refund was requested, the refund destination also depends on your account's invoice quota:

If the refund amount ≤ Invoiceable Amount+Unavailable Amount This Month, we first attempt to refund to the original payment method. If this fails, we credit the funds to your account balance.
If the refund amount > Invoiceable Amount+Unavailable Amount This Month, we credit the refund directly to your Alibaba Cloud account balance to comply with tax regulations.

You can request to withdraw funds from your account balance. For details, see Balance withdrawal.

If you cannot withdraw a refund from your account, you may have an invoice deficit. You must resolve the invoice deficit before you can withdraw. An invoice deficit occurs when an invoiced order is refunded, causing the actual charges to be less than the original invoiced amount. The refunded portion is then frozen. For details, see Manage invoice deficits.

References

Unsubscription FAQ