Tablestore refund policy-Tablestore(Tablestore)-阿里云帮助中心

This topic describes the refund policy for Tablestore.

Notes

If you purchase a cloud product during a promotion and the general unsubscription rules or the conflict with the promotion rules, the promotion rules prevail. Products specified as non-refundable in the promotion rules are not eligible for unsubscription.

Resource plan refunds

Tablestore supports self-service unsubscription for resource plans. Refunds are issued based on the unsubscription rules. After you unsubscribe from a resource plan, you are still charged for pay-as-you-go resources. Therefore, you must ensure that your account has a sufficient balance.

Tablestore provides three types of resource plan unsubscription: five-day unused unsubscription, partial refund unsubscription, and unsubscription for pending renewals.

Note

If you purchased a Tablestore resource plan during a promotion, the promotional discount amount is not refunded.
The actual amount paid for an order is the cash payment and does not include deductions from vouchers or coupons.

Unsubscription type	Unsubscription Policy	Refund amount	Unsubscribe operation
Unsubscribing after five days of inactivity	All the following conditions are met: The resource plan is unused (has not been used for deduction). The resource plan was purchased less than five days ago. The resource plan was not purchased through an upgrade or renewal.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Resource Plan. Filter the list to show Tablestore-related resource plans and set Type to 5-Day Unused Unsubscription. Click Unsubscribe in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Partial refund unsubscription	All the following conditions are met: The resource plan is a Tablestore OTS Storage Plan or a Tablestore OTS Reserved CU Plan. The resource plan was purchased more than five days ago and has not expired.	Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Resource Plan. Filter the list to show the Tablestore OTS Storage Plan or Tablestore OTS Reserved CU Plan, and set Type to Partial Refund. Click Unsubscribe in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Unsubscription for pending renewals	The resource plan has a pending renewal period.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe from Pending Renewals tab, filter the list to show Tablestore-related resource plans, and then click Search. Click Cancel Renewal in the Actions column of the resource plan that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.

Instance refunds

Tablestore provides instances in VCU mode (formerly Reserved mode) and CU mode (formerly Pay-as-you-go mode). VCU mode instances are subscription-based, while CU mode instances are pay-as-you-go. Tablestore supports self-service unsubscription for VCU mode instances but not for CU mode instances.

VCU mode instances

Tablestore supports four types of unsubscription for VCU mode instances: five-day unused unsubscription, partial refund unsubscription, unsubscription for pending renewals, and refunds for downgrades. When you unsubscribe from an instance, the resource is released and a refund is issued based on the unsubscription rules.

Unsubscription type	Unsubscription Conditions	Refund amount	Unsubscribe
Five-day unused unsubscription	All the following conditions are met: The instance is unused (has not been used for deduction). The instance was purchased less than five days ago. The instance was not purchased through an upgrade or renewal.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Cloud Resource. Set Product Name to Tablestore Standard Instance and set Type to 5-Day Unused Unsubscription. Click Unsubscribe in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Partial refund unsubscription	The instance was purchased more than five days ago and has not expired.	Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe tab, click Cloud Resource. Set Product Name to Tablestore Standard Instance and set Type to Partial Refund. Click Unsubscribe in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Unsubscription for pending renewals	The instance has a pending renewal period.	Actual amount paid for the order	In the navigation pane on the left of the Expenses and Costs console, choose Orders > Unsubscribe. On the Unsubscribe from Pending Renewals tab, set Product Name to Tablestore Standard Instance and click Search. Click Cancel Renewal in the Actions column of the instance that you want to unsubscribe from. Then, follow the on-screen instructions to complete the process.
Refund for instance downgrade	All the following conditions are met: The VCU configuration of the instance exceeds your business requirements. The instance has not expired.	Online refund amount	VCU mode (formerly Reserved mode)

CU mode instances

Pay-as-you-go Tablestore resources are billed in real time based on actual usage. Therefore, refunds are not applicable.

If you no longer need a CU mode instance, you can release the instance. After the instance is released, you will no longer be charged for it.

Refund destination

After the unsubscription succeeds, the refund typically arrives within two business days. Sign in to **Transactions**, search for Transaction type = Refund to view the detailed unsubscription information.

Refunds generally follow the original payment channel. If the original-channel refund fails, the refund is typically transferred to the Alibaba Cloud account balance automatically. The following table shows the original-channel refund timeframe for each payment method.

Payment method	Original-channel refund timeframe	Description
Alipay	Within 18 months (548 days) after payment	If the timeframe is exceeded or the original-channel refund fails, the funds are returned to the Alibaba Cloud account balance.
Online Banking	Within 90 days after payment	The actual arrival time may be slightly delayed due to the bank's processing speed.
Alibaba Cloud account balance	-	-
Other payment methods (such as UnionPay QuickPass)	The specific timeframe depends on the rules of each payment channel	If the original-channel refund fails, the funds are returned to the Alibaba Cloud account balance.

If an invoice has been issued before you request the refund, the refund path for the invoiced order depends on the invoiceable quota in your account:

If the refund amount ≤ Invoiceable Amount+Unavailable Amount This Month, the system first attempts the original-channel refund. If that fails, the funds are returned to the account balance.
If the refund amount > Invoiceable Amount+Unavailable Amount This Month, to comply with tax regulations, the refund goes directly to the Alibaba Cloud account balance.

You can request a withdrawal of funds returned to the account balance. For details, see: Balance withdrawal.

If the refund in your account cannot be withdrawn, you may have an invoice shortfall. Resolve the shortfall before withdrawing. An invoice shortfall occurs when a refund is issued on an order that already has an invoice, so the actual consumed amount is less than the invoiced amount, and the refunded portion is frozen. For details, see: Manage invoice deficits.

References

Unsubscription FAQ