This topic describes the refund policy for Tablestore.
Notes
If you purchase a cloud product during a promotion and the general unsubscription rules or the conflict with the promotion rules, the promotion rules prevail. Products specified as non-refundable in the promotion rules are not eligible for unsubscription.
Resource plan refunds
Tablestore supports self-service unsubscription for resource plans. Refunds are issued based on the unsubscription rules. After you unsubscribe from a resource plan, you are still charged for pay-as-you-go resources. Therefore, you must ensure that your account has a sufficient balance.
Tablestore provides three types of resource plan unsubscription: five-day unused unsubscription, partial refund unsubscription, and unsubscription for pending renewals.
If you purchased a Tablestore resource plan during a promotion, the promotional discount amount is not refunded.
The actual amount paid for an order is the cash payment and does not include deductions from vouchers or coupons.
Unsubscription type | Unsubscription Policy | Refund amount | Unsubscribe operation |
Unsubscribing after five days of inactivity | All the following conditions are met:
| Actual amount paid for the order |
|
Partial refund unsubscription | All the following conditions are met:
| Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order |
|
Unsubscription for pending renewals | The resource plan has a pending renewal period. | Actual amount paid for the order |
|
Instance refunds
Tablestore provides instances in VCU mode (formerly Reserved mode) and CU mode (formerly Pay-as-you-go mode). VCU mode instances are subscription-based, while CU mode instances are pay-as-you-go. Tablestore supports self-service unsubscription for VCU mode instances but not for CU mode instances.
VCU mode instances
Tablestore supports four types of unsubscription for VCU mode instances: five-day unused unsubscription, partial refund unsubscription, unsubscription for pending renewals, and refunds for downgrades. When you unsubscribe from an instance, the resource is released and a refund is issued based on the unsubscription rules.
Unsubscription type | Unsubscription Conditions | Refund amount | Unsubscribe |
Five-day unused unsubscription | All the following conditions are met:
| Actual amount paid for the order |
|
Partial refund unsubscription | The instance was purchased more than five days ago and has not expired. | Actual amount paid - Amount consumed Amount consumed = (Days used / Total days in the subscription) × List price of the order |
|
Unsubscription for pending renewals | The instance has a pending renewal period. | Actual amount paid for the order |
|
Refund for instance downgrade | All the following conditions are met:
| Online refund amount |
CU mode instances
Pay-as-you-go Tablestore resources are billed in real time based on actual usage. Therefore, refunds are not applicable.
If you no longer need a CU mode instance, you can release the instance. After the instance is released, you will no longer be charged for it.
退订后资金流向
Refunds are generally returned to the original payment channel.
For orders paid with Alipay for transactions made after March 29, 2019, if you unsubscribe within 18 months (548 days) of payment, the refund is sent to the Alipay account used for the payment. If the refund fails, it is credited to your Alibaba Cloud account balance.
For orders paid via online banking, if you unsubscribe within 90 days of payment, the refund is typically returned to the original bank card. If the refund to the bank fails, the amount is credited to your Alibaba Cloud account balance.
For orders paid with your account balance, the refund is credited directly to your Alibaba Cloud account balance.
For orders paid with other payment methods, such as WeChat Pay or UnionPay QuickPass, the refund is first returned to the original payment channel. If this process fails, the refund is credited to your Alibaba Cloud account balance.
Special cases
Invoiced orders:
For invoiced orders, except for Alibaba Cloud Marketplace products, refunds are credited to your Alibaba Cloud account balance by default, regardless of the original payment method.
After you return the invoice, you can withdraw the funds from your account balance to the original payment channel. If a withdrawal to the original channel is not possible, you can withdraw to a specified account.
Refund amount limits:
The portion of a payment covered by a coupon is not refundable. Only the cash amount that was paid is refunded.
退款到账时间
产品退订成功，退款大约会在2个工作日内退回（退款仅指用户以现金或储值卡方式支付的订单款项，用户通过代金券、优惠券抵扣的部分不支持退回）。
通过网银支付的订单发生退订且满足原路退回，受银行受理时间影响，预计2-3个工作日内到账。