Technical support services for the product-Tablestore(Tablestore)-阿里云帮助中心

Contact technical support or request expert services for technical discussions and assistance with issues.

Technical support

In addition to the official documentation, you can explore other resources to learn more about Tablestore.

Read Get started with Tablestore: A hands-on guide.
You can join the Alibaba Cloud Developer Community.
Join the relevant communication groups on DingTalk.
- The technical communication group for developers of Internet applications, big data, and social applications is 36165029092 (Tablestore Technical Communication Group-3).
  Note
  The Tablestore user groups 11789671 (Tablestore Technical Communication Group) and 23307953 (Tablestore Technical Communication Group-2) are full and no longer accept new members.
- The technical communication group for developers of IoT and time series models is 44327024 (IoT Storage IoTstore Developer Communication Group).

Expert services

Tablestore expert services provide one-on-one support for architecture consulting, technical Q&A, cost assessment, and migration assistance.

How to apply

You can request one-on-one support from Tablestore experts through Expert Services based on your business scenario. After your request is approved, we will promptly contact you on DingTalk using the phone number that you provide.

Scenarios

Tablestore expert services are suitable for the following scenarios:

Your current service architecture has performance or extensibility bottlenecks, and you want to use Tablestore to optimize or refactor your business to meet growth challenges.
You are selecting an architecture for a new service and require detailed information about product suitability and recommended architectures.
You need technical support from Tablestore experts to ensure stability during major sales promotions.
Note
Because resources are limited, the Tablestore expert service team evaluates and selects requests for technical support based on urgency and usage scale.

Service methods

Communicate directly with Tablestore technical experts in a dedicated DingTalk group.
Occasional on-site Q&A sessions.

Service team

The Tablestore expert service team has supported the Alibaba Double 11 Global Shopping Festival for many years and has extensive experience in architecture and operations and maintenance (O&M).

Tablestore technical experts provide best practices for using the product.
Experts in storage and databases provide professional advice on system architecture design.

Service details

Service type	Service details
Solution consulting and design	Receive professional advice on Tablestore technical architecture, schema design, resource assessment, and security permissions tailored to your business needs. This ensures your architecture supports future growth.
Data migration support	Get recommendations for migration solutions and tools based on your data source and application scenario to ensure a smooth migration.
Development Q&A support	Get answers to questions about product details or SDK usage during development and testing. Communicate directly with product development engineers to get accurate information quickly and maintain development efficiency.
Performance tuning	Receive analysis, optimization, and usage advice for performance issues such as glitches and high latency. This keeps your system in optimal condition.
Project support	Receive expert support during critical periods, such as sales promotions or product launches. The Tablestore expert service team helps you assess resources, participates in stress testing, and provides online support after your project goes live.
Product training	Receive immediate updates on new product features, architectural practices, and industry news. Attend regular live-streamed sessions on best practices.