View and manage my orders-Expenses and Costs-阿里云帮助中心

How orders are created

An order is a purchase record generated when you buy a cloud product. New purchases, renewals, upgrades, downgrades, and refunds each produce a corresponding order type.

Each subsequent resource modification generates a new order. The following diagram shows the order and resource lifecycle relationship:

Order management tasks

On the My Orders page, you can do the following:

View Orders: Order information and details for all purchased or activated resources.
Export orders: Export orders to a CSV file.
View order details: View product configuration details, order quantity, service start time, and service end time.
Check order status: Paid, Pending Payment, or Canceled.
Manage Pending Payment orders: paying for an order or Cancel an order.
View logistics information and confirm receipt for orders of physical items.

Procedure

Log on to the Expenses and Costs console and go to the My Orders page.

View orders

To filter and view orders:

On the My Orders page, use the tabs in the upper-left corner to view the following types of orders:
- Product Orders: Orders for standard cloud services such as ECS, RDS, and OSS.
- Package Orders: Orders for Alibaba Cloud Marketplace images or services.
- Enterprise Service Product Orders: Orders for domain names, virtual hosting, enterprise email, intelligent website building (Wanxiaozhi/Yunmeng Website Builder), trademarks, and other Wanwang products. Order IDs for these products typically start with D or T.
If you cannot find an order, check whether you are logged in with the correct account that was used to place the order. Cross-account order queries are not supported. Also verify that you are looking under the correct tab.
Filter orders in your account by criteria such as Commodity Name, Creation Time Range, Order ID, and Asset/Resource Instance ID.
Note
- By default, the My Orders page displays only orders from the last six months. To query older orders, manually clear or adjust the default time filter, or search in segments of up to six months each.
- To search for a specific order regardless of time range, enter the Order ID or Asset/Resource Instance ID directly. Exact searches bypass the time range restriction and return results across all historical records.
- Order records are permanently retained and are never deleted due to age.
The order list includes: Resource Purchase Account, Order ID, Product Name, Commodity Name, Asset/Resource Instance ID, Order Type, Order Status, Created At, Paid/Activated At, List Price, Discounted Price, Discount Amount, Deducted by Coupon, Tax-inclusive Payable Amount.
Note
Order status, order type, and total list price are defined in Expenses and Costs-related terms.
To verify the billing method or activation status of a product through the order list, check the Order Type and Commodity Name columns:
- Subscription vs. pay-as-you-go: Subscription (prepaid) products generate orders with the purchase amount. Pay-as-you-go products may generate orders with a 0 amount when activated.
- Free trials and benefit activations: Some products (such as Security Center or campus resource packages) may be automatically activated when you claim a benefit. Search for the product name in the order list to confirm the activation time and order ID.
- Resource plan deductions: For resource plan products such as OSS or SMS, view the order details to verify the purchase duration and effective status, and to confirm whether additional charges were incurred from pay-as-you-go usage beyond the plan.
- Unexpected activations: If you believe a product was activated without your action, check the order records for the activation time and associated operations. Pay-as-you-go products must be manually deactivated to stop billing.

View order details

In the Actions column, click View Details to view discount and payment channel details.

The order details page provides the following key information:

Service start time: For subscription (prepaid) products such as Simple Application Server and ECS, the service start time is based on the actual payment time, not the order creation time.
Coupon and voucher usage: In the discount details section of the order, you can view the specific coupon ID and deduction amount to confirm whether a coupon has been used.
Fee breakdown: For orders that contain multiple sub-items (such as enterprise email archive add-ons or ECS subscription conversions that include image fees), view the itemized fees in the order details.
Auto-renewal indicator: The order details indicate whether the order was triggered by auto-renewal and show the associated discount or promotional information.

Export orders

Filter orders, then click the icon in the upper-right corner to export the data.

Note

Each export covers a time span of up to six months. To export orders beyond six months, perform multiple exports in six-month segments and merge the results manually.
The exported CSV file primarily includes purchase and renewal amounts, order creation time, and other order information. The file may not include the resource expiration time.
To export a list that includes resource expiration times and renewal prices, go to the Resource Renewal page, select the Manual Renewal tab, select the desired resources, and click Export Renewal List.
The gray checkboxes in the order list are used for batch payment or cancellation. To export orders in bulk, click the export icon in the upper-right corner of the page.

Pay for pending orders

Filter for Pending Payment orders. Select an order and click Pay. You are redirected to the payment page.

Note

Only Pending Payment orders are eligible for payment.

If you encounter payment issues, try the following solutions:

Payment deducted but order still shows Pending Payment: This is typically caused by a data synchronization delay. Refresh the page or wait a few minutes, then check the order details. The actual payment status is based on the order record.
Online banking payment reports order expired: Try switching to a different browser or using incognito mode. Also check the Enterprise Service Product Orders tab for any newly generated orders.
Payment page is blank or shows an error: Clear your browser cache or try again using Chrome.
Balance payment option not visible: When the order list is long, the payment method options may be hidden below the visible area. Scroll down to find them.

Cancel an order

You can cancel an order, but permissions and steps vary by order type, status, and cloud product.

Note

Canceled orders cannot be restored. You must place a new order.

Steps vary by order status:

Pending Payment orders: On the My Orders page, filter for Pending Payment orders. Select the order to cancel, click Cancel and confirm when prompted.
Paid orders (unsubscription): Terminate an order early by unsubscribing from a resource. If auto-renewal is enabled, manually disable it when unsubscribing from the instance to prevent further charges.

View logistics and confirm receipt

Confirm receipt promptly after shipment. If you do not confirm before the timeout expires, the system confirms automatically.

My Orders for enterprise accounts

The My Orders feature supports multi-account management. An Enterprise MA (or administrator) account can view orders for other accounts in the enterprise or organization.

At the top of the My Orders page, use the account selector to switch accounts and view their orders.

Note

If you do not have an enterprise account and want to use this feature, see the Enable the multi-account management service to upgrade to an enterprise account.

FAQ

Why can't I find a recently placed order on the My Orders page?
How do I view discount and payment channel details in an order?
What should I do if a payment timeout error occurs?
What should I do if an order's status is still Pending Payment after I have paid?
When are unpaid orders automatically canceled?
Can a canceled unpaid order be restored?
Why am I told that unpaid orders are blocking my purchase or invalidating my discount, but I cannot find these orders?
Unpaid orders can occupy promotional benefits or lock resources, preventing new orders from being placed or causing prices to revert to the standard rate. To locate these orders:
1. Log on to the My Orders page.
2. Check all tabs: Product Orders, Package Orders, and Enterprise Service Product Orders. Clear the time filter to search across all dates.
3. Once you find the unpaid order, click Pay to keep the promotional price, or click Cancel to release the benefits.
4. After canceling an order, promotional benefits typically take 1 to 2 hours to be restored. Wait before placing a new order.
How do I find out which RAM user created or operated on an order?
The My Orders page does not display operator identity information and cannot distinguish between primary accounts and RAM users.
To identify the operator, go to the ActionTrail console and search for events by event name (such as CreateInstance or RenewInstance) and resource instance ID. The event details show the specific RAM user who performed the operation.
This method applies to tracking the initiators of resource creation, unsubscription, configuration changes, and other operations for products such as ECS and RDS.
How do I query historical orders for unsubscribed or expired resources?
1. Log on to the My Orders page and clear the default time filter.
2. Enter the Asset/Resource Instance ID or Order ID to perform an exact search.
3. Click View Details to view the original purchase duration, service start time, service end time, and unsubscription time.
4. For refund information, the order status is updated upon unsubscription. You can verify the refund amount and destination in the order details or in the Income & Expense Details page.
Orders for unsubscribed or expired resources are permanently retained in the order records and can be queried at any time.
Why is the price higher or the discount no longer available after I cancel an order and reorder?
New user promotions or specific campaign benefits are bound to the order. After you cancel an order, the system needs time to release the associated benefits. Some promotions can only be used once per verified identity.
- Recovery time: After canceling an order, wait 1 to 2 hours before placing a new order to allow the system to restore your promotional eligibility.
- Persistent full-price display: If the full price is still shown after waiting, check whether another account under the same real-name verification has already participated in the promotion, or whether other unpaid orders are still occupying the benefits.