View and manage orders
How orders are created
An order is a purchase record generated when you buy a cloud product. New purchases, renewals, upgrades, downgrades, and refunds each produce a corresponding order type.
Each subsequent resource modification generates a new order. The following diagram shows the order and resource lifecycle relationship:
Order management tasks
On the My Orders page, you can do the following:
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View Orders: Order information and details for all purchased or activated resources.
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Export orders: Export orders to a CSV file.
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View order details: View product configuration details, order quantity, service start time, and service end time.
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Check order status: Paid, Pending Payment, or Canceled.
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Manage Pending Payment orders: paying for an order or Cancel an order.
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View logistics information and confirm receipt for orders of physical items.
Procedure
Log on to the Expenses and Costs console and go to the My Orders page.
View orders
To filter and view orders:
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On the My Orders page, use the tabs in the upper-left corner to view product orders, package orders, and orders for enterprise service products (Wanwang items).
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Filter orders in your account by criteria such as Commodity Name, Creation Time Range, Order ID, and Asset/Resource Instance ID.
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The order list includes: Resource Purchase Account, Order ID, Product Name, Commodity Name, Asset/Resource Instance ID, Order Type, Order Status, Created At, Paid/Activated At, List Price, Discounted Price, Discount Amount, Deducted by Coupon, Tax-inclusive Payable Amount.
NoteOrder status, order type, and total list price are defined in Expenses and Costs-related terms.
View order details
In the Actions column, click View Details to view discount and payment channel details.
Export orders
Filter orders, then click the 
icon in the upper-right corner to export the data.
Pay for pending orders
Filter for Pending Payment orders. Select an order and click Pay. You are redirected to the payment page.
Only Pending Payment orders are eligible for payment.
Cancel an order
You can cancel an order, but permissions and steps vary by order type, status, and cloud product.
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Canceled orders cannot be restored. You must place a new order.
Steps vary by order status:
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Pending Payment orders: On the My Orders page, filter for Pending Payment orders. Select the order to cancel, click Cancel and confirm when prompted.
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Paid orders (unsubscription): Terminate an order early by unsubscribing from a resource. If auto-renewal is enabled, manually disable it when unsubscribing from the instance to prevent further charges.
View logistics and confirm receipt
Confirm receipt promptly after shipment. If you do not confirm before the timeout expires, the system confirms automatically.
My Orders for enterprise accounts
The My Orders feature supports multi-account management. An Enterprise MA (or administrator) account can view orders for other accounts in the enterprise or organization.
At the top of the My Orders page, use the account selector to switch accounts and view their orders.
If you do not have an enterprise account and want to use this feature, see the Enable enterprise multi-account management to upgrade to an enterprise account.