Refund destinations and processing times-Expenses and Costs-阿里云帮助中心

After unsubscribing from a resource, the refund goes back to your original payment method. You can view the refund status and amount on the Expenses and Costs > My Orders page.

After you successfully unsubscribe, we typically process your refund within two business days. To view your refund details, log in to Income and Expense Details and set the transaction type to Refund.

We generally issue refunds to the original payment method. If a refund to the original payment method fails, we typically credit the funds to your Alibaba Cloud account balance.

Payment method	Original refund limit	Description
Alipay	Within 18 months (548 days) of payment	If this window is exceeded or the refund fails, we credit the funds to your Alibaba Cloud account balance.
online banking	Within 90 days of payment	Bank processing may slightly delay the refund.
Alibaba Cloud account balance	-	-
Other payment methods (such as UnionPay QuickPass)	Each payment channel has its own time limit.	If the refund fails, we credit the funds to your Alibaba Cloud account balance.

If an invoice was already issued for the order before the refund was requested, the refund destination also depends on your account's invoice quota:

If the refund amount ≤ Invoiceable Amount+Unavailable Amount This Month, we first attempt to refund to the original payment method. If this fails, we credit the funds to your account balance.
If the refund amount > Invoiceable Amount+Unavailable Amount This Month, we credit the refund directly to your Alibaba Cloud account balance to comply with tax regulations.

You can request to withdraw funds from your account balance. For details, see Balance withdrawal.

If you cannot withdraw a refund from your account, you may have an invoice deficit. You must resolve the invoice deficit before you can withdraw. An invoice deficit occurs when an invoiced order is refunded, causing the actual charges to be less than the original invoiced amount. The refunded portion is then frozen. For details, see Manage invoice deficits.