Refund destinations

After the unsubscription succeeds, the refund typically arrives within two business days. Sign in to **Transactions**, search for Transaction type = Refund to view the detailed unsubscription information.

Refunds generally follow the original payment channel. If the original-channel refund fails, the refund is typically transferred to the Alibaba Cloud account balance automatically. The following table shows the original-channel refund timeframe for each payment method.

If an invoice has been issued before you request the refund, the refund path for the invoiced order depends on the invoiceable quota in your account:

• If the refund amount ≤ Invoiceable Amount+Unavailable Amount This Month, the system first attempts the original-channel refund. If that fails, the funds are returned to the account balance.

• If the refund amount > Invoiceable Amount+Unavailable Amount This Month, to comply with tax regulations, the refund goes directly to the Alibaba Cloud account balance.

You can request a withdrawal of funds returned to the account balance. For details, see: Balance withdrawal.

If the refund in your account cannot be withdrawn, you may have an invoice shortfall. Resolve the shortfall before withdrawing. An invoice shortfall occurs when a refund is issued on an order that already has an invoice, so the actual consumed amount is less than the invoiced amount, and the refunded portion is frozen. For details, see: Manage invoice deficits.