Refund destinations and processing times-Expenses and Costs-阿里云帮助中心

After unsubscribing from a resource, the refund goes back to your original payment method. You can view the refund status and amount on the Expenses and Costs > My Orders page.

Refund destination

After a successful unsubscription, your refund is typically processed within two business days. You can view the transaction on the Billing Details page by setting the Transaction Type filter to Refund to see the unsubscription details.

Refunds are generally returned to the original payment method, a process known as refund to original source. If a refund to the original source fails, the amount is automatically credited to your Alibaba Cloud account balance. The following table shows the time limits for refunds to the original source for each payment method.

Payment method	Original source refund time limit	Description
Alipay	Within 18 months (548 days) of payment	If this time limit is exceeded or a refund to the original source fails, the amount is credited to your Alibaba Cloud account balance.
Online banking	Within 90 days of payment	The refund may be delayed due to bank processing times.
Alibaba Cloud account balance	-	-
Other payment methods (such as UnionPay QuickPass)	The time limit depends on the rules of the specific payment channel.	If a refund to the original source fails, the amount is credited to your Alibaba Cloud account balance.

If an invoice was issued for an order before you request a refund, the refund destination depends on your account's invoicable amount:

If the refund amount is ≤ Invoiceable Amount+Unavailable Amount This Month, the refund is issued to the original payment method. If the refund fails, the amount is credited to your account balance.
If the refund amount is > Invoiceable Amount+Unavailable Amount This Month, the refund is credited directly to your Alibaba Cloud account balance to comply with tax regulations.

You can request to withdraw refunds credited to your account balance. For details, see Balance withdrawal.

If you cannot withdraw a refund from your account, it may be due to an invoice deficit. You must resolve the deficit before withdrawing the funds. An invoice deficit occurs when a refund is processed for an invoiced order, which reduces the actual amount spent to less than the invoiced amount. The refunded amount is then frozen. For more information, see Invoice deficit handling.