Voucher management-Expenses and Costs-阿里云帮助中心

This topic explains how to use vouchers.

Important

Starting from 00:00 on July 15, 2024, voucher and coupon products will be migrated and merged. The original vouchers and the deduction coupons within the coupon product will be consolidated into a new type of voucher. The new vouchers are part of the broader coupon category and are applied at different times than the original vouchers. For subscription orders, vouchers are applied during order confirmation. For pay-as-you-go bills, they are applied during the billing cycle. You can no longer use vouchers to pay for orders or settle bills. For more information about this upgrade, see Announcement on the Merger and Migration of Vouchers and Coupons.

What is a voucher?

A voucher is a financial credit that Alibaba Cloud provides. You can use vouchers to offset the costs of cloud products.

For users of the Coupon Quota Pool, you can generate custom vouchers, assign them to one or more accounts for shared use, and reclaim any remaining balance.

For more information about the Voucher Quota Pool, see Voucher Quota Pool.

View your vouchers

Log in to the Expenses and Costs console. In the left-side navigation pane, choose Account > Coupons. On the Coupons tab, you can use the Coupon Type filter to select Cash Coupon and view details such as ID, Nominal Value, Balance, Applicable Commodity, Limit on Order Amount, Status, and Validity Period.

If you are an enterprise administrator, you can use the account filter to view vouchers that belong to other accounts in your enterprise.

Note

To become an enterprise administrator, you must enable the Enterprise Account Center. For more information, see Enterprise Account Center.
The administrator account must have permissions for Cards and Coupons to view vouchers for the corresponding financial accounts. For more information, see Permission list.

In the Actions column, click View Details to go to the Coupon Deduction Details page. On this page, you can view details for the voucher, such as Time, Transaction Type, and Deducted Amount. Click to export the usage details for this voucher.

Use a voucher

On the payment page for a cloud product order, the system automatically matches applicable vouchers based on the order's Product, Payment Type, and Order Amount.

The system displays only applicable vouchers below the order information. If multiple vouchers are available for an order, select the one you want to use.

Note

You can use only one voucher per order.
If multiple vouchers can be applied, the default priority is: largest balance > earliest expiration date > earliest issuance date.
If a voucher has a remaining balance after a purchase, you can use it for future orders before it expires. If the voucher's value is less than the order total, you must pay the remaining balance.
You must select an available voucher on the payment page. Vouchers do not appear on the order confirmation page.

FAQ

Getting and viewing vouchers

Direct issuance: Vouchers are issued directly to your account. You can log in to the Expenses and Costs console, choose Account > Cards and Coupons, and then go to the Coupons tab to view details about your vouchers, including their ID, Nominal Value, balance, Applicable Commodity, and Applicable Scope.
Generation from a quota pool: For users of the Enterprise Account Center, if you have acquired vouchers, you can use the Coupon Quota Pool to generate custom vouchers, assign them for shared use across one or more accounts, and reclaim any remaining balance.
Note
To use the Voucher Quota Pool feature, you must first enable the Enterprise Account Center and establish a financial management relationship.

Usage scope

Applicable products: Vouchers are valid for all products on the official Alibaba Cloud website (except for Cloud OS), such as ECS, OSS, ApsaraDB RDS, domains, and email services.
Vouchers for general-purpose products have the same restrictions as coupons. For a list of excluded products, see List of products not applicable to general-purpose coupons.
Applicable transaction types: You can use vouchers for new purchases, renewals, upgrades, OS replacements, and converting a free trial to a paid subscription.
Note
A voucher's applicability depends on the campaign or channel through which it was issued. To confirm its scope, check the Applicable Commodity and Applicable Scope information on the Coupons tab, or review the applicable vouchers automatically matched by the system on the Order Payment page.

Can I use a voucher for a renewal?

To use a voucher, ensure it is applicable to your product and use case. You can log in to the management console and go to the Coupons tab to check the Applicable Commodity, Applicable Scope, and validity period of your vouchers.

You can use a voucher for a renewal if it meets the following conditions:

The voucher is within its validity period.
The Applicable Commodity includes the target product or is listed as General.
The Applicable Scope includes renewal or is listed as General.

On the renewal payment page, the system automatically matches all applicable vouchers. You can then select the voucher you want to use or choose not to use any.

Can I get an invoice for voucher payments?

You cannot get an invoice for the amount paid with a voucher.

Can used vouchers be returned?

Vouchers cannot be returned or reissued after use.

For example, if you purchase an ECS instance that is eligible for a five-day unconditional refund and use a voucher for the payment, you will not receive a refund for the portion paid with the voucher, and the voucher will not be reissued if you request the refund.

Note

Starting from 10:00 (UTC+8) on May 21, 2025, Alibaba Cloud will gradually upgrade the refund rules for subscription products. If you use a voucher for a subscription product, you can receive a proportional refund of the voucher's value when you unsubscribe and request a refund. For more information, see Notice on the Upgrade of Refund Rules for Public Cloud Subscription Products.
Starting from 10:00 (UTC+8) on August 19, 2025, Alibaba Cloud will gradually upgrade the refund rules for public cloud resource plans. If you use a voucher to pay for a resource plan, a proportional amount of the voucher can be returned when you unsubscribe from the resource plan. For more information, see Update to resource plan unsubscription rules.