Voucher management-Expenses and Costs-阿里云帮助中心

This topic describes how to use vouchers.

Important

Starting from 00:00 on July 15, 2024, our voucher and coupon products are merging. We will consolidate existing vouchers and deduction coupons into a new type of voucher. These new vouchers are part of the broader coupon category, but their application timing differs from the original vouchers. For subscription orders, they are applied at the order confirmation stage. For pay-as-you-go bills, they are applied during the billing process. Vouchers can no longer be used for order payments or bill settlements. For detailed information about this upgrade, see Announcement on the Merger and Migration of Voucher and Coupon Products.

What is a voucher?

A voucher is a financial credit from Alibaba Cloud. You can use vouchers to offset the costs of your cloud products.

If you are an enterprise user with multiple accounts, you can use the Coupon Quota Pool to create custom vouchers, assign them to one or more accounts for shared use, and reclaim any remaining balance.

To learn more about the Voucher Quota Pool, see Voucher Quota Pool.

View your vouchers

Log on to the Expenses and Costs console. In the left-side navigation pane, choose Account > Cards and Coupons. On the Coupons tab, filter by Coupon Type and select Cash Coupon. You can view information such as ID, Nominal Value, Balance, Applicable Commodity, Limit on Order Amount, Status, and Validity Period.

If you are logged in as an enterprise administrator, you can use the account filter to view vouchers that belong to other accounts in your enterprise.

Note

To become an enterprise administrator, enable enterprise organization management. For more information, see Enterprise multi-account.
To query vouchers for a specific account, the administrator account needs coupon management and financial account management permissions. For more information, see Permission list.

In the Actions column, click View Deduction Details to go to the Coupon Deduction Details page. On this page, you can view details for the voucher, such as Time, Transaction Type, and Deducted Amount. Click the icon to export the usage details for the voucher.

Use a voucher

On the payment page for a cloud product order, the system automatically matches applicable vouchers based on the order's product, payment type, and order amount.

The system displays only applicable vouchers below the order information. If multiple vouchers are available for an order, select the one that you want to use.

Note

You can use only one voucher per order.
If multiple vouchers are applicable, the deduction priority is: largest balance > earliest expiration date > earliest issuance date.
If a voucher has a remaining balance after you pay for an order, you can use the remaining balance for future purchases before the voucher expires. If the voucher's value is insufficient to cover the total order amount, you must pay the difference from your cash account.
You must select an available voucher on the payment page. Vouchers are not displayed on the order confirmation page.

FAQ

How to get and view vouchers

Direct issuance: Vouchers are issued directly to your account. You can log on to Expenses and Costs, choose Account > Cards and Coupons, and then go to the Coupons tab to view your vouchers and their details, such as ID, nominal value, balance, applicable products, and applicable scenarios.
Generation from a quota pool: For enterprise users with multiple accounts, you can use the Coupon Quota Pool to create custom vouchers, assign them for shared use across one or more accounts, and reclaim any remaining balance.
Note
To use the Voucher Quota Pool feature, first enable the multi-account management service and establish a financial management relationship.

Voucher not received after claiming

If you claimed a voucher from a campaign but it does not appear in your account, follow these steps to troubleshoot the issue:

Check voucher status and redemption history: Log on to the Expenses and Costs console, choose Account > Cards and Coupons, and go to the Coupons tab. Check the Status column and redemption records for the voucher.
Wait for the system delay: Voucher issuance may take up to 10–30 minutes. Wait for the delay to pass and then refresh the page to check again.
Contact customer support: If the voucher still has not arrived after 30 minutes, contact Alibaba Cloud customer support for assistance.

Scope of use

Applicable products: You can use vouchers for all products on the official Alibaba Cloud website (except for Cloud OS), such as ECS, OSS, ApsaraDB RDS, domains, and email services.
Vouchers for general-purpose products have the same restrictions as general-purpose coupons. For a list of excluded products, see List of products not applicable to general-purpose coupons.
Applicable transaction types: You can use vouchers for purchases, renewals, upgrades, OS replacements, and free trial conversions.
Note
The applicable products and transaction types for a voucher may vary depending on the campaign or channel through which it was issued. To confirm a voucher's scope, check its applicable product and scenario information on the Coupons tab, or review the vouchers that the system automatically matches on the Order Payment page.

Using vouchers for renewals

To use a voucher, your purchase must match the voucher's applicable products and scenarios. You can log on to the management console and go to the Coupons tab to check the applicable products, applicable scenarios, and validity period of your vouchers.

You can use a voucher for a renewal if it meets the following conditions:

The voucher is within its validity period.
The applicable products list includes the target product, or is All Products.
The applicable scenarios list includes renewal, or is All Scenarios.

On the renewal payment page, the system automatically matches all applicable vouchers. You can then select the voucher that you want to use or choose not to use any.

Invoices for voucher payments

The amount covered by a voucher cannot be invoiced.

Returning used vouchers

Vouchers cannot be returned or reissued after use.

For example, if you purchase an ECS instance that is eligible for a five-day unconditional refund and use a voucher for the payment, we do not refund the portion paid with the voucher or reissue the voucher if you request a refund.

Note

Starting from 10:00 (UTC+8) on May 21, 2025, Alibaba Cloud will gradually upgrade the refund rules for subscription products. If you used a voucher for a subscription product, you can receive a proportional refund of the voucher's value when you unsubscribe. For more information, see Notice on the Upgrade of Refund Rules for Public Cloud Subscription Products.
Starting from 10:00 (UTC+8) on August 19, 2025, Alibaba Cloud will gradually upgrade the refund rules for public cloud resource plans. If you use a voucher to pay for a resource plan, a proportional amount of the voucher can be returned when you unsubscribe from the resource plan. For more information, see Update to resource plan unsubscription rules.