This topic describes the refund instructions for Alibaba Cloud Visual Intelligence API.
Before you request a refund
Before you request a refund, make sure you understand the relevant refund rules and limitations. For more information, see Refund rules and procedures.
Refund rules
Pay-as-you-go
Refunds are not available for charges incurred for pay-as-you-go products. If you want to stop incurring charges, stop calling the Visual Intelligence API.
Subscription resource plans
If the resource plan has not been used (no deductions have been made from the plan after purchase):
You can request a full refund for any reason within five days of purchase. Go to the Unsubscription Management page to complete the process. For more information, see Request an unsubscription.
If you purchased the plan more than five days ago and it is still valid, you can request a refund. Contact us by joining the Alibaba Cloud Visual Intelligence API consultation group on DingTalk (Group ID: 23109592).
If the resource plan has been used (deductions have been made from the plan after purchase):
Refunds are not available for used resource plans.
Other cases:
Refunds are not available for expired resource plans.
Prepaid QPS
Refunds are not available for purchased subscription QPS packages.
Offline SDKs
If the offline SDK has not been activated:
You can request a full refund for any reason. Go to the Unsubscription Management page to complete the process. For more information, see Request an unsubscription.
If the offline SDK has been activated:
Refunds are not available for activated offline SDKs.