HTTP callback interfaces
Voice Service uses callback interfaces to return call information, such as transcribed speech text, to your business. This enables filter interactions.
The following callback interfaces are supported:
Intelligent Speech Interaction outbound call HTTP callback interface
After the voice platform initiates a call, it uses this interface to send transcribed speech text to your business during the call. Your business then returns the next action to the voice platform.
Intelligent Speech Interaction inbound call HTTP callback interface
When a user makes an inbound call, your business receives real-time transcribed text of the user's speech through this interface. Your business then returns the next action to the voice platform.
Dynamic IVR call transfer callback interface
Based on the caller ID, callee ID, and Dual-Tone Multi-Frequency (DTMF) tones of an inbound call, the cloud communications platform makes a callback to a configured URL. This callback retrieves the number to which the call will be transferred and the caller ID for the outbound call.