Voice Service offers multiple services, each with its own billing method and unit price. Before you purchase the product, carefully read the billing details.
The following billing examples are for reference only. The actual product price is subject to the information on the Product Purchase page.
Billing examples
This section provides billing examples for Voice Service features for both common and exclusive patterns. For more information about common and exclusive patterns, see Common pattern/Exclusive pattern FAQ.
Billable item | Common pattern | Exclusive pattern |
None | Yes. The monthly fee for a single standard number is CNY 35 per month. | |
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Interactive voice response (IVR), Intelligent voice bot, and other services | The common pattern does not support these services. | Pay-as-you-go: Tiered pricing based on the number of minutes used by the service. |
For example:
A user sends Voice Captcha calls using the common pattern without a subscription package. If the number of Voice Captcha calls (common pattern) in a month is 70,000, the monthly fee is calculated as 70,000 × 0.06.
A user makes outbound voice calls using the exclusive pattern without a subscription package. If the user purchases 100 standard numbers and makes 120,000 minutes of voice calls (exclusive pattern) in a month, the monthly fee is calculated as (100 × 35) + (120,000 × 0.104).
The preceding billing examples are for reference only. For more information about billing rules and tiered pricing, see the following sections.
Voice numbers (required for the exclusive pattern)
Numbers are billed with a separate monthly fee. The purchase of a number does not include subscription packages or other services. The billing rules for the monthly number fee are as follows:
The fee is deducted monthly. The monthly fee for a single standard number is CNY 35. Billing starts in the month the number is activated. A partial month is billed as a full month.
A monthly fee is charged for each number that you purchase. If you no longer need a number, promptly unregister it on the page of the Voice Service console. Fees are still charged for the month in which you unregister the number.
Numbers are a scarce resource and cannot be unregistered within three months of activation. After three months, if you no longer use a number, you must unregister it promptly. Otherwise, the monthly fee continues to be charged.
For example: A user purchases a standard number on August 1. The number can be unregistered on November 1. The monthly fees for August, September, October, and November are charged, totaling CNY 140.
Voice calls
Pay-as-you-go
Voice call type | Voice minute tiers (minutes/month) | |||
≤ 50,000 minutes | 50,000 < minutes ≤ 100,000 | 100,000 < minutes ≤ 500,000 | 500,000 < minutes ≤ 1,000,000 | |
Common pattern (CNY/minute) | CNY 0.11 | |||
Exclusive pattern (CNY/minute) | CNY 0.11 | CNY 0.108 | CNY 0.104 | CNY 0.10 |
Subscription packages
To reduce usage costs, Alibaba Cloud Voice Service provides voice call subscription packages. For more information, see Voice call subscription package for mainland China (common pattern) and Voice call subscription package for mainland China (exclusive pattern).
A call duration of less than one minute is billed as one minute.
If you purchase a subscription package, the package is used first. After the package is depleted, the pay-as-you-go billing method is automatically used.
The voice call subscription package (exclusive pattern) and the voice call subscription package (common pattern) are not interchangeable. The system automatically selects the purchased subscription package for billing based on the template type.
The voice call subscription package (exclusive pattern) and the voice call subscription package (common pattern) cannot be exchanged. If you purchase the wrong package, you can request a refund, but only if the original package has not been used.
Billing for TTS calls and calls made from voice files is based on call duration.
Voice Captcha
Pay-as-you-go
Voice Captcha type | Voice call tiers (calls/month) | |||
≤ 50,000 calls | 50,000 < calls ≤ 100,000 | 100,000 < calls ≤ 500,000 | 500,000 < calls ≤ 1,000,000 | |
Common pattern (CNY/call) | CNY 0.06 | |||
Exclusive pattern (CNY/call) | CNY 0.08 | CNY 0.075 | CNY 0.07 | CNY 0.065 |
Subscription packages
To reduce usage costs, Alibaba Cloud Voice Service provides Voice Captcha subscription packages. For more information, see Voice Captcha subscription package for mainland China (common pattern) and Voice Captcha subscription package for mainland China (exclusive pattern).
You are charged for connected Voice Captcha calls. You are not charged for unanswered or rejected calls.
If you purchase a subscription package, the package is used first. After the package is depleted, the pay-as-you-go billing method is automatically used.
The Voice Captcha subscription package (exclusive pattern) and the Voice Captcha subscription package (common pattern) are not interchangeable. The system automatically selects the purchased subscription package for billing based on the template type.
The Voice Captcha subscription package (exclusive pattern) and the Voice Captcha subscription package (common pattern) cannot be exchanged. If you purchase the wrong package, you can request a refund, but only if the original package has not been used.
Intelligent voice bot
The intelligent voice bot feature has been upgraded. New users can log on to the Artificial Intelligence Cloud Call Service console and activate the feature on the Outbound Bot page. Existing customers who have activated this feature in Voice Service can continue to use it. To avoid business loss, you must complete the business migration before December 31, 2023.
Inbound calls for intelligent voice bot
Specification | Voice minute tiers (minutes/month) | |||
≤ 50,000 minutes | 50,000 < minutes ≤ 100,000 | 100,000 < minutes ≤ 500,000 | 500,000 < minutes ≤ 1,000,000 | |
Price (CNY/minute) | CNY 0.11 | CNY 0.108 | CNY 0.104 | CNY 0.10 |
Outbound calls for intelligent voice bot
Specification | Voice minute tiers (minutes/month) | |||
≤ 50,000 minutes | 50,000 < minutes ≤ 100,000 | 100,000 < minutes ≤ 500,000 | 500,000 < minutes ≤ 1,000,000 | |
Price (CNY/minute) | CNY 0.11 | CNY 0.108 | CNY 0.104 | CNY 0.10 |
Recording fee
CNY 0.05 per minute.
ASR fee
CNY 0.15 per minute.
Automatic Speech Recognition (ASR)
A call duration of less than one minute is billed as one minute.
The intelligent voice bot uses a pay-as-you-go billing method with real-time tiered pricing based on the actual number of call minutes. Billing is performed in real time, and tiers are automatically adjusted. After a new tier is reached, the total usage for the current month is recalculated based on the price of the new tier.
Interactive voice response (IVR)
Specification | Voice minute tiers (minutes/month) | |||
≤ 50,000 minutes | 50,000 < minutes ≤ 100,000 | 100,000 < minutes ≤ 500,000 | 500,000 < minutes ≤ 1,000,000 | |
Price (CNY/minute) | CNY 0.11 | CNY 0.108 | CNY 0.104 | CNY 0.10 |
A call duration of less than one minute is billed as one minute.
Interactive voice response (IVR) uses a pay-as-you-go billing method with real-time tiered pricing based on the actual number of call minutes. Billing is performed in real time, and tiers are automatically adjusted. After a new tier is reached, the total usage for the current month is recalculated based on the price of the new tier.
Query costs
You can query the billing details of Voice Service by product on the Monthly Bill Overview and Billing Details pages in the Expenses and Costs console.