Add a script
Scripts are bound to enterprise qualifications to verify business compliance. This is a prerequisite for purchasing voice services. After your enterprise qualification is approved, you must add a script in the console. This topic describes the purpose of applying for a script and the steps to add one in the console.
Procedure
Report your business scenario: The purpose of applying for a script is to report your business scenario. The script is bound to your enterprise qualification and submitted to review specialists and carriers for evaluation.
Not for use in actual calls: The script content is not used in actual outbound calls. The content that users hear during an outbound call depends on the text-to-speech (TTS) template you create or the audio file you upload.
Before adding a script, you must first apply for an enterprise qualification and have it approved.
Log on to the Voice Service console. In the navigation pane on the left, choose .
Click Add Script and configure the parameters according to the following table.
The following table describes each parameter.
Configuration
Description
Business Mode
Select a number mode.
Public mode: Uses a shared number pool provided by Alibaba Cloud for random outbound calls.
Dedicated mode: Uses numbers that you purchase in the console for outbound calls.
NoteSelect the business mode that fits your needs. For more information about the differences between public and dedicated modes, see Differences between public and dedicated modes.
Qualification Information
Select a qualification that has been approved.
Number Purpose
Select the purpose of the number based on your business scenario.
Voice notification
Voice Captcha
Scenario
Select the scenario that corresponds to the number purpose.
Outbound Call Script
Provide the script that you want to apply for.
Click Script Example to view script content suggestions, content templates, and filling instructions.
Click +Add Script to add multiple outbound call scripts and submit them together.
ImportantEnsure that the submitted script reflects the actual business scenario and type. The script can include your company name and product name (such as an app name, Official Account name, Mini Program name, or link).
If the content of your actual calls does not match the number purpose and scenario bound to the script, your service will be suspended.
Authorization Materials
Upload authorization materials, including the first page, body, and last page of the contract, and other attachments.
NoteIf the business scenario or product name (such as an app name, Official Account name, Mini Program name, or link) in the script involves a third party, upload a contract that authorizes the use of the voice service. The contract must be stamped by both your company and the third party.
Extended CTD
Select an extended CTD.
ImportantRegular customers can ignore this parameter. If you have a special business scenario, follow the instructions provided by your account manager.
Click Submit.
After you submit the script, it is typically reviewed within one business day. You can view the review status on the Scenario & Script Management page.
If the review fails, click to modify the information and resubmit.
Related operations
On the Scenario & Script Management page, you can perform the following operations on your submitted scripts:
Operation | Description |
Extend Mode | Purpose: Use this feature to quickly copy and submit the same business reporting content for both Public mode and Dedicated mode without filling it out again. |
Extend CTD | Modify the extended CTD configuration. This feature is for special customer scenarios. Follow the instructions provided by your account manager. |
Disable/Enable | Disable or enable the script. If a script is disabled, outbound calls associated with it will fail. |
Associated Qualification | Click the qualification name to view the details of the enterprise qualification bound to the script. |