Apply for a real number

Step 1: Prepare enterprise qualifications and script templates

To meet carrier compliance requirements, you must first have your enterprise qualification and speech script template approved.

• Register an Alibaba Cloud account, complete the enterprise real-name verification, and then activate Voice Service.

• Apply for an enterprise qualification and ensure it is approved. For instructions, see Manage enterprise qualifications.

• Apply for a speech script template and ensure it is approved. This step files your business scenario for the record; the script content is not used in actual outbound calls. For details, see Add a speech script.

Step 2: Submit an inquiry

Before applying for a number, you can first make an inquiry with your general requirements to confirm resource availability, which saves unnecessary effort.

Steps:

1. Log on to the Voice Service console. In the left-side navigation pane, choose Voice Numbers > Real Number Application.

2. Click Inquiry and follow the on-screen instructions to fill in your inquiry information.

3. Click Submit.

The system provides immediate feedback. If a matching number resource is found, apply for the number as soon as possible. If no matching resources are available, we recommend selecting the option to allow substitutions and broadening the location scope before making another inquiry.

Step 3: Submit the number application

1. Log on to the Voice Service console. In the left-side navigation pane, choose Voice Numbers > Real Number Application.

2. Click Apply for Number and fill in the application information as prompted on the page.

   Parameter	Configuration	Description
   Qualification information	Qualification information	Select an approved qualification. Ensure the qualification's use case matches the application's purpose.
   	Number purpose	Select the intended use case for the number. Voice Notification Voice Verification Code
   	Usage scenario	After selecting a number purpose, choose a specific usage scenario.
   	Outbound call script	Select an outbound call script.
   Number information	Call type	Select the call type. Inbound-only numbers cannot be used for outbound calls. To make outbound calls, select Outbound or Inbound + Outbound. The call type cannot be changed after provisioning, so choose carefully. Inbound + Outbound Inbound Outbound
   	Number type	Select the required number type. The following types are currently supported: Landline Special - 95 Special - 400 Note Number types are provided by the carrier. The options in the drop-down list reflect current availability. 400-series numbers can currently be purchased only on the Real Number Management page. For instructions, see Manage real numbers.
   	DTMF keys	DTMF keys simulate keyboard events, such as pressing 1 or 2 to navigate to a service. This feature is optional. Selecting it may significantly reduce the chances of finding a matching number. If you do not need this feature, you can ignore this option.
   	Number requirement	Add the numbers you want to apply for. Manual import: Click Add Number Requirement to add requirements manually. Batch import: First Download Standard List, fill it out, and then click Import List to upload the file.
   	Order cancellation timeout	Number preparation and provisioning takes time. The system will attempt to apply for and provision the number within the selected timeframe. Important Number resources are scarce. Orders cannot be canceled if the number is provisioned within the specified period.
   	Remarks	Add any special requirements or additional information in this field.

3. Click Submit to file the application, or click Save to save it as a draft.

   After a successful submission, the application status changes to preliminary review.

   Important

   • After you submit the application, Alibaba Cloud staff will review it within 1 business day. If the preliminary review is passed, staff will process your number application within 2 to 10 business days.

   • Due to limited inventory, resources may still be unavailable even after your application passes the preliminary review. The final provisioning outcome is subject to system confirmation.