This topic describes how to query voice record details in the Voice Service console.
Procedure
Log on to the Voice Service console.
In the left-side navigation pane, choose Business Statistics > Query Voice Records.
On the Voice Recordings Query page, specify filter criteria, such as a feature or time range, and click Search.
NoteYou can query voice records generated within the last 30 days.
You must specify at least one of the following criteria: caller, calling number, or called number.
The search returns all voice calls that match your query, including details such as Call Duration and Call State.
The page provides filters such as Product Type, Time Range, Callee Display Number, Caller Real Number, and Called Number. The results table also includes columns such as Call Initiation Time, Call Start Time, Call End Time, Call Report, Flash SMS Sending Status, and Flash SMS Sending Result.
You can also click Details in the Call Report column to view the detailed Call Report for a specific call record.
The call report details dialog box lists key information about the call, including the following fields: caller, caller (real number), called number, call duration, Call start time, Call end time, call status (for example, call failure), final signaling response code, hang-up party, suggestion, and failure cause.
Click Download to export all data from your current query to a local file.
Related topics
If an API call succeeds but the call status indicates a failure, refer to the carrier error codes for details on the cause.