How do I resolve logon status loss?

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This topic describes how to resolve logon status loss that occurs after you add your services to Web Application Firewall (WAF).

Problem description

Some websites experience logon status loss or other logon-related issues after they are added to WAF. The main causes are:
  • Session synchronization is not configured for a domain name that uses multiple origin servers (ECS). This issue is common in architectures where a Server Load Balancer (SLB) instance is deployed behind WAF.
  • The originating IP address is not retrieved from the x-forwarded-for header for verification.

Solutions