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Log in to Wuying Box

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This topic describes how to log in to a Wuying Box.

Note

This topic uses Wuying Box V7.12 and Wuying Cloud Computer Enterprise Edition as examples. Configuration options and the user interface may vary depending on the device model and version. For the best user experience and to access new features, keep your hardware terminal updated to the latest version.

Quick guide

The Alibaba Cloud Workspace client supports multiple sign-in methods and advanced features like single sign-on (SSO) and multi-factor authentication (MFA). This guide describes the standard username-and-password method, which is suitable for most users. If this guide does not apply to you, see the Detailed guide.

Prerequisites

  • Your administrator has assigned cloud resources to you. You can find your sign-in credentials, including your organization ID or office network ID, username, and password, in the email or phone number specified by your administrator.

  • You have obtained and installed Wuying Box. For details, see Obtain and install Wuying Box.

Procedure

  1. Connect the required peripherals, such as a monitor, keyboard, and mouse, and connect to a network. Then, short-press the power button on the side of the device to turn it on.

  2. At the top of the login page, select Enterprise & Business Edition. Enter the organization ID or workspace ID from your login credentials and click the icon.

  3. On the Account Sign-in tab, enter your username and password, and then click the icon.

    Note

    On first sign-in, you must create a new password. The initial password expires after three days. Click Forgot Password to reset an expired password.

    After you log in, the home page displays the cloud computers assigned by your administrator.

  4. In the cloud resource list on the home page, click the connect icon on a cloud computer card to start using the cloud computer.

Detailed guide

This guide provides detailed information about related concepts, various sign-in methods, and advanced features. If you use the standard username-and-password sign-in method and do not need advanced features, see the Quick guide.

Background information

Alibaba Cloud Workspace has the following user roles:

  • End user: Uses Alibaba Cloud Workspace services through a terminal, such as a designer at a design company.

  • Administrator: Manages resource purchasing and renewal, creation, assignment, policies, O&M, monitoring, and end users. Example: the IT administrator at a company.

Prerequisites

  • An administrator has created an end user account for you and assigned Wuying cloud computer resources. If you are an administrator, you must first purchase and assign cloud computers as described in the following topics:

  • You have obtained the credentials required to log in to the terminal. After an administrator purchases and assigns Wuying cloud computer resources, you as an end user receive login credentials. These include an organization ID or a workspace ID, a username, and a password. How you receive credentials depends on the account and activation types configured by the administrator.

    Note

    For more information about end user account types and their differences, see End user account systems.

    • Convenience account

      • Administrator activation: The administrator configures login credentials and password reset notifications in the Wuying Workspace console and provides them to you offline.

      • User activation: The login credentials and password reset notifications are sent to your email address or mobile number.

    • Enterprise AD account: The administrator provides the login credentials to the end user offline.

Procedure

  1. Connect the required peripherals, such as a monitor, keyboard, and mouse, and connect to a network. Then, short-press the power button on the side of the device to turn it on.

  2. At the top of the login page, select Enterprise & Business Edition. Enter the organization ID or workspace ID from your login credentials and click the icon.

  3. Select a login method.

    Account sign-in

    By default, the account sign-in method is selected. If not, click Account Sign-in.

    1. Enter the organization ID or office network ID from your credentials, and then click the icon.

      Note

      When you sign in with an organization ID, you can access all Alibaba Cloud Workspace resources under your account, regardless of which office network they belong to. When you sign in with an office network ID, you can access only resources that belong to that specific office network. For more information about the differences, see Configure sign-in methods.

    2. Perform one of the following actions depending on whether an administrator has enabled single sign-on (SSO) for an organization ID or an office network:

      What is single sign-on (SSO)?

      Single sign-on (SSO) is a secure authentication method that allows users to access multiple trusted applications and services with a single set of credentials. It is also known as federated identity sign-on.

      • If SSO is disabled, enter your username and custom password, and then click the icon. To remain signed in for a period of time, select Auto Sign-in.

        Note

        • On your first sign-in, enter the initial password from your credentials and follow the prompts to set a custom password. Use this custom password for all future sign-ins.

        • The initial password is valid for three days. If you are notified that your password has expired, or if you forget your custom password, click Forgot Password and follow the prompts to reset it.

        Important

        Enter the correct password when you sign in. If you enter an incorrect password 10 consecutive times, your account will be locked for 20 minutes.

      • If SSO is enabled, enter your SSO username and password as prompted, and then click the icon.

    Text message sign-in

    Note

    If your administrator has enabled the text message sign-in feature, you can also sign in to the client by using the phone number associated with your account and a verification code sent to that number. For information about how an administrator enables this feature, see Sign in with a text message verification code.

    Click Sign in with Text Message, enter your phone number, and click Get Code. Then, enter the verification code from the text message and click the icon. To remain signed in for a period of time, select Auto Sign-in.

    QR code sign-in

    If you are already logged in to the Android client or iOS client, you can log in by scanning a QR code.

    1. Open the Android client or iOS client where you are already signed in. In the upper-right corner of the cloud resource list, tap the icon and scan the QR code on the desktop client's sign-in screen.

      Note

      Only versions 7.0 and later of the Android client or the iOS client support QR code scanning.

    2. On the Confirmation screen of your Android client or iOS client, tap Confirm Sign In.

  4. (Conditional) If your administrator enabled multi-factor authentication, enter the dynamic password from your virtual MFA device or the verification code received by text message or email.

    What is multi-factor authentication (MFA)?

    MFA is a simple and effective security practice. After you enable MFA at the office network or organization ID level, the system verifies two factors each time a user logs on:

    • First factor: The end user's username and password.

    • Second factor: A dynamic code from a virtual MFA device or a verification code sent via SMS or email.

      Note

      Virtual MFA: The Time-based One-Time Password (TOTP) algorithm is a widely adopted multi-factor authentication protocol. Applications on a mobile phone or another device that support TOTP, such as the Alibaba Cloud App, Google Authenticator, and Microsoft Authenticator, are known as virtual MFA devices. If you enable a virtual MFA device, Alibaba Cloud requires you to enter the 6-digit dynamic code generated by the application when you log on. This prevents unauthorized logins that may result from a stolen password.

    For more information about MFA, see Set up multi-factor authentication (MFA).

    Note

    If your IT administrator enables TOTP-based dynamic passwords, follow the on-screen prompts to bind a virtual MFA device the first time you go through this process. You can use any TOTP-generating virtual MFA application, such as the Alibaba Cloud app or Google Authenticator app.

  5. (Conditional) If your administrator configures login restrictions for terminals (for example, convenience account A can log in only to specific terminals B and C) or users (for example, terminal A allows only specific convenience accounts B and C to log in), the administrator must first add your convenience account or terminal to the allowed list in the console. Otherwise, your login will fail. For details, see Add permitted login users or Add permitted login terminals for a convenience account.

  6. (Conditional) If your administrator enables the Block logins from untrusted terminals feature, the administrator must first manage the terminal that you use in the console or add a permitted terminal for your convenience account. Otherwise, your login will fail. For details, see Manage hardware terminals or Add permitted login terminals for a convenience account.

  7. (Conditional) If your administrator enabled client sign-in verification, you must enter a verification code from your email to sign in from a new device.

    Note

    Client sign-in verification is applicable only when the connection type is set to Internet. It does not apply if the connection type is Alibaba Cloud VPC.

  8. After you sign in, your Alibaba Cloud Workspace resources are displayed as cards or icons. Click a resource icon to connect to it.

    Note

    If a cloud computer is in the stopped or hibernated state, you must start or wake it before you can connect.

FAQ

What do I do if I do not know the login credentials for the hardware terminal?

After an administrator creates an end user account and assigns cloud resources to the account, the login credentials are sent to the email address or mobile number associated with the user account. If you do not know the email address or mobile number, contact your administrator. If you are an administrator, you must first create user accounts and assign cloud resources as described in Prerequisites.

What do I do if my initial password expires or I forget my password?

On the account sign-in screen, click Forgot Password and follow the prompts to enter your username and enterprise email address or phone number. The system sends a new initial password to your email or by text message. Use this initial password to set a new custom password.

Note

  • Only convenience accounts support password resets from the client. For an Enterprise AD account, contact your administrator to reset your password, as these accounts are managed by your Enterprise AD.

  • When you reset your password, if an error message indicating an incorrect email address or phone number appears and the error persists after multiple attempts, contact your administrator.

What do I do if I cannot log in to the terminal due to network issues?

You can use the built-in diagnostic tool on the hardware terminal to troubleshoot and resolve common issues with the terminal, including issues related to the network, keyboard, audio, camera, and game controller.

  1. In the lower-left corner of the hardware terminal desktop, click the Start button and select Settings.

  2. On the System Settings > General > Diagnostic Tool page, click Start Terminal Diagnostic Tool.

  3. On the Network tab, test the relevant network metrics as required.

    The Network tab contains the Network Connectivity, Network Jitter, and Network Speed Test tabs. For example, to test network jitter, enter the Intranet Address and Internet Address, set the Test Duration, and then click Start Test.

    If the tests pass but you still cannot log in to the client, contact your IT administrator.

What do I do if no cloud computer is displayed or a "Failed to assign cloud computer resources" message appears after I sign in?

Cloud computers are assigned by administrators. If you cannot find a cloud computer after logging in to the client, contact your administrator. For more information, see What do I do if I cannot see any cloud computers after logging in to the client?.

For more frequently asked questions, see Client FAQ.

What to do next

For information about how to use and configure the hardware terminal, see Configure and use Wuying Box.

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