Enterprise Edition free trial for new users

Problem

You have the login credentials but cannot log on to the client.

Cause

You may be trying to log on to the wrong product edition. Elastic Desktop Service is available in Enterprise Edition and Personal Edition. For information about the differences, see What are the differences between Enterprise Edition and Personal Edition?.

Solution

Use the following methods to identify the edition of your free trial cloud computer and select the correct edition in the client.

• Identify the edition based on the free trial entry point.

  Enterprise Edition		Personal Edition
  The entry points for the Enterprise Edition free trial are on the official Alibaba Cloud website, including the following pages:		The entry points for the Personal Edition free trial are on the Personal Edition page of the Wuying client, and on the Elastic Desktop Service mini programs for Alipay and WeChat.
  Alibaba Cloud Free Trial		The Personal Edition page of the Wuying client.
  Elastic Desktop Service free trial page		Elastic Desktop Service mini program

• Identify the edition based on the notification you received after joining the trial.

  Enterprise Edition		Personal Edition
  After you successfully join the Enterprise Edition free trial, the login credentials for your cloud computer are sent to the email address you provided on the trial page.		After you successfully join the Personal Edition free trial, the login credentials for your cloud computer are sent to the mobile phone number you provided on the trial page.

Problem

You forgot the email address you used for the free trial, which prevents you from accessing your login credentials and logging on to the Wuying client.

Solution

You can log on to the Elastic Desktop Service Enterprise Edition console to view the email address associated with your user information.

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the Cloud Desktops page, find the cloud computer named Special Offer Purchase, click More in the Actions column, and select View/Add Users.

   Note

   If you do not see any cloud computers on the Cloud Desktops page, you may have selected the wrong region. Switch to the correct region in the top navigation bar.

5. In the View/Add Users panel, find the email address in the Current Authorized User table.

6. Log on to that email account and check for an email from Elastic Desktop Service Enterprise Edition that contains your login credentials.

Problem

You can no longer access the email account you used for the free trial, either because it was entered incorrectly or you have forgotten the password. This prevents you from viewing your login credentials.

Solution

You can log on to the Elastic Desktop Service Enterprise Edition console, create a new user account, and assign your free trial cloud computer to the new account.

1. Log on to the EDS enterprise console.

2. Create a new user account.

   1. In the left-side navigation pane, choose Users > User Management.

   2. On the User tab of the User Management page, click Create User.

   3. On the Manual Entry tab of the Create User panel, enter a Username and Email Address. Leave the other settings as default, click Create User, and then click Disabled.

3. Assign the free trial cloud computer to the new user account.

   1. In the left-side navigation pane, choose Resources > Cloud Computers.

   2. In the top navigation bar, select a region.

   3. On the Cloud Desktops page, find the cloud computer named Special Offer Purchase, click More in the Actions column, and select View/Assign Users.

      Note

      If you do not see any cloud computers on the Cloud Desktops page, you may have selected the wrong region. Switch to the correct region in the top navigation bar.

   4. In the View/Assign Users panel, click Grant Permission. In the dialog box that appears, select the new user account and click OK.

      After the assignment is successful, a notification email containing the login credentials will be sent to the email address associated with the new user account.

4. Log on to the new user account's email and check for an email from Elastic Desktop Service Enterprise Edition that contains your login credentials.

Problem

The free trial page indicates that your application was successful, but you have not received a notification email.

Causes

Possible causes include:

• You are checking a different email account from the one you provided on the free trial page.

• The free trial cloud computer is still being created. It typically takes 5 to 15 minutes to create a free trial cloud computer. The notification email is sent only after the cloud computer is created.

• The notification email was sent to your spam or junk folder.

Solution

Follow these steps to troubleshoot the issue:

1. If you are unsure whether you are checking the correct email account, you can confirm it in the Elastic Desktop Service Enterprise Edition console. For more information, see I forgot the email address I used for the free trial and can't find my login credentials. What should I do?.

2. If you are sure the email address is correct, wait 5 to 15 minutes and check your inbox again. The notification email is sent only after the free trial cloud computer is created.

3. If you still do not see the email after waiting, check your spam or junk folder.

   Note

   Important notification emails related to your cloud computer, such as password resets and expiration reminders, will be sent to this email address. We recommend adding the sender to your address book to avoid missing important information.

Problem

When you try to log on to the Wuying client with the credentials from the notification email, you receive a message that your password has expired, and you cannot log on.

Cause

The initial password is valid for three days.

Solution

You can reset your password from the Wuying client or the Elastic Desktop Service Enterprise Edition console.

1. Log on to the EDS enterprise console.

2. Log in to the email address for the newly created user account and find an email from Elastic Desktop Service Enterprise Edition containing your login credentials.

Problem

After successfully logging on to the Wuying client, you see a message indicating that you have no cloud computer resources.

Causes

Possible causes include:

• You logged on to the wrong product edition. For example, you joined the Enterprise Edition free trial but logged on to the Personal Edition client.

• The user account you used to log on belongs to a different Alibaba Cloud account than the one used for the free trial.

• Your free trial cloud computer was unassigned by someone else with access to your Alibaba Cloud account.

Solution

Follow these steps to troubleshoot the issue:

1. Make sure the product edition you log on to in the client matches the edition of your free trial. If you are unsure which edition you are using, confirm it first. For more information, see I have the login credentials, but I can't log on. What should I do?.

2. If you are logged on to the correct product edition, make sure the user account you used belongs to the same Alibaba Cloud account that you used for the free trial. We recommend using the login credentials from the notification email.

   Note

   The default name of the free trial cloud computer is Special Offer Purchase. Make sure to identify it correctly.

3. If both the product edition and user account are correct, the cloud computer may have been unassigned by another person with access to your Alibaba Cloud account. You can reassign the free trial cloud computer to your user account by following these steps:

   1. Log on to the EDS enterprise console.

   2. In the left-side navigation pane, choose Resources > Cloud Computers.

   3. In the top navigation bar, select a region.

   4. On the Cloud Desktops page, find the cloud computer named Special Offer Purchase, click More in the Actions column, and select View/Add Users.

      Note

      If you do not see any cloud computers on the Cloud Desktops page, you may have selected the wrong region. Switch to the correct region in the top navigation bar.

   5. In the View/Assign Users panel, click Grant Permission. In the dialog box that appears, select your user account and click OK.

      After the assignment is successful, a notification email containing the login credentials will be sent to the email address associated with the user account.

The free trial cloud computer includes a monthly plan with 120 hours of usage. This means the free trial is valid for 30 days, and the cloud computer can be in the running state for a total of 120 hours.

In-plan fee = CNY 0

Out-of-plan fee = CNY 0

Total fee
= In-plan fee + Out-of-plan fee
= 0 + 0
= CNY 0

In-plan fee = CNY 0

Out-of-plan fee 
= Pay-as-you-go hourly price × Hours of runtime
= 0.727 × 25
= CNY 18.175

Total fee
= In-plan fee + Out-of-plan fee
= 0 + 18.175
= CNY 18.175

In-plan fee = CNY 0

Out-of-plan fee 
= Pay-as-you-go hourly price × Hours of runtime
= 0.727 × 300
= CNY 218.10

Total fee
= In-plan fee + Out-of-plan fee
= 0 + 218.10
= CNY 218.10 > CNY 199.00

Therefore, the final total fee is CNY 199.00.

If you continue to use the cloud computer after your free trial quota is exhausted, you will incur charges. You can follow these steps to prevent this from happening.

The free trial cloud computer includes a monthly plan with 120 hours of usage. This means the free trial is valid for 30 days, and the cloud computer can be in the running state for a total of 120 hours.

To conserve usage hours, we recommend that you shut down the cloud computer when it is not in use. To prevent wasting hours by forgetting to shut it down, you can set a disconnection policy for the cloud computer. The following steps use the Windows client as an example.

1. Open and log on to the Windows client.

2. On the cloud computer card, click Manage, and then click Policy.

3. In the Disconnection Policy section, enable When this cloud computer is disconnected, select a duration, and set the Action to Shut down.

   When you disconnect from the cloud computer, it will automatically shut down after the specified countdown period. After it shuts down, it will stop consuming available hours.

The free trial cloud computer is valid for 30 days. It will be automatically released 15 days after expiration. You can manually renew it at any time before it is released.

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the Cloud Desktops page, find the cloud computer named Special Offer Purchase and click Renew in the Actions column.

5. On the Renew Cloud Computer page, confirm the information in the To-be-renewed Cloud Computer section and select a renewal duration.

6. Confirm the new expiration date and fees for the cloud computer and the premium public bandwidth, and then click Confirm Order.

7. Follow the on-screen instructions to complete the payment.

If you want to unsubscribe because you are concerned about incurring extra charges after your free quota is used up, you can set the policy for used-up monthly hours to auto shut down or hibernate before your 120-hour quota is exhausted. This ensures you will not be charged. For more information, see How do I prevent charges after my free trial quota is used up?.

If you want to unsubscribe because you no longer need the cloud computer, take the appropriate action based on your situation:

• If you have not renewed the cloud computer

  The cloud computer will be automatically released 15 days after it expires. You can also manually unsubscribe by following these steps:

  1. Log on to the EDS enterprise console.

  2. In the left-side navigation pane, choose Resources > Cloud Computers.

  3. In the top navigation bar, select a region.

  4. On the Cloud Desktops page, find the cloud computer named Special Offer Purchase, click Release in the Actions column, and then click OK in the confirmation dialog box.

     Note

     After you release the cloud computer, your Elastic Desktop Service Enterprise Edition free trial will end immediately, and your current Alibaba Cloud account will not be able to participate again. Proceed with caution.

• If you have renewed the cloud computer

  For more information about unsubscribing, see Unsubscribe and refund.

In the client, you can perform most management operations on your cloud computer, such as power management, connecting and disconnecting, and setting scheduled disconnection tasks.

After you connect to the cloud computer through the client, the desktop opens in a window. Common operations within the cloud computer window include:

• Use the floating ball (Cloud Computer Assistant): The floating ball is your assistant within the cloud computer. It displays the current network latency and your local device's battery level. You can drag the floating ball anywhere on the screen. If you drag it to the edge of the desktop, it will automatically shrink and snap to the edge. Clicking the floating ball opens a menu with various settings and functions for using the cloud computer.

• Enter and exit full screen: If you find the cloud computer window too small, you can resize it or click Full Screen in the floating ball menu. To return to windowed mode from full-screen mode, click Exit Full Screen in the floating ball menu.

• Set resolution and UI scaling: In the floating ball menu, click Manage, then select Preferences > Display. Here, you can adjust the display resolution and UI scaling of the cloud computer. For example, if you find the text on the cloud computer too small to read, you can select a larger scaling ratio.

• Disconnect from the cloud computer: After connecting to a cloud computer, you can disconnect in the following ways:

  • When the cloud computer is in windowed mode, click the close button on the window's title bar.

  • On the cloud computer's desktop, click the floating ball and then click Disconnect in the pop-up menu.

  Note

  Disconnecting only means you are not currently using the cloud computer; it remains in a Running state. To prevent waste, either shut it down manually or configure a disconnection policy.