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Purchase and activate a Software & Hardware Plan

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Each Software & Hardware Plan includes one hardware terminal and one cloud desktop. Purchasing a bundle is more cost-effective than buying a cloud desktop and a hardware terminal separately. This topic describes how to purchase and activate a Software & Hardware Plan.

Software & Hardware Plan

A Software & Hardware Plan is a cost-effective alternative to buying a cloud desktop and a hardware terminal separately. Each bundle includes the following items:

  • One of the following hardware terminal models (for more information, see Hardware terminal technical specifications):

    • Alibaba Cloud Workspace Cube

    • Alibaba Cloud Workspace Ark Pro

    • Alibaba Cloud Workspace Ark

  • One cloud desktop with one of the following specifications:

    • Basic Office (4 vCPU/8 GiB memory)

    • Advanced Office (8 vCPU/16 GiB memory)

Purchase a bundle

  1. Choose a purchase entry point.

    Console

    1. Log on to the EDS enterprise console.

    2. In the left-side navigation pane, click Overview.

    3. In the Common Features section on the right side of the page, find the Software & Hardware Plan block, and then click Benefit Management.

    4. On the Benefits page, click Purchase Hardware and Software Plan.

    Campaign page

    1. Go to the Campaign page and log on to your Alibaba Cloud account.

    2. In the Enterprise Secure Office section, click Buy Now on any product card.

  2. On the Software & Hardware Plan page, configure all parameters.

    Note

    Important parameters:

    • Region: To reduce latency, we recommend that you select a region that is geographically close to your end users. The region of a cloud desktop cannot be changed after a bundle is purchased. Plan your regions before you purchase a bundle.

    • Compute plan:

      • Hours represent total Running state time per month. Unused hours do not roll over.

      • If the monthly hours are used up, the cloud desktop continues to run. To prevent this, you can select the When monthly usage is exhausted, automatically stop or hibernate the cloud desktop option.

    • Quantity: The number of Software & Hardware Plans to purchase. Each bundle includes one hardware terminal and one cloud desktop.

    Parameter reference

    Parameter

    Description

    Hardware configuration

    Hardware configuration

    Select the hardware terminal that you want to purchase.

    Software configuration

    Region

    The region where the cloud desktop is located. To reduce latency, we recommend that you select a region that is geographically close to your end users.

    Note

    The region of a cloud desktop cannot be changed after a bundle is purchased. Plan your regions before you purchase the bundle.

    Operating system

    Select an operating system. Windows 11 Pro and Windows 10 Pro require BYOL licensing — purchase and activate after creation.

    Note

    Microsoft has ended Mainstream Support for Windows Server 2016, Windows Server 2019, and Windows 10. These operating systems no longer receive free incident support or security updates from Microsoft. Although EDS Enterprise Edition still supports creating cloud computers with these operating systems and continues to provide WUYING Workspace compatibility support, be aware of the associated risks before you choose an older OS version.

    Compute specification

    Select the compute specifications for the cloud desktop.

    Compute plan

    Select the monthly runtime hours for the cloud desktop. Options:

    • 120 hours/month

    • 250 hours/month

    Note

    • Hours represent total Running state time per month. Unused hours do not roll over.

    • If the monthly hours are used up, the cloud desktop continues to run. To prevent this, you can select the When monthly usage is exhausted, automatically stop or hibernate the cloud desktop option.

    • Usage beyond the monthly hours is billed at the hourly pay-as-you-go rate shown on the purchase page. A billing cap applies: when accumulated fees equal the unlimited-plan price, no further charges are incurred for that month. Make sure your account balance is sufficient. For unlimited-plan pricing, see the Pricing page.

    • After a bundle is activated, the cloud desktop starts by default. If no connection is established within 10 minutes, the cloud desktop automatically shuts down or hibernates to save usage hours. You can also change the scheduled task policy. For instructions, see Configure scheduled tasks and Manage policies.

    System disk capacity

    Select the capacity of the system disk.

    Data disk capacity

    Select the capacity of the data disk.

    Subscription duration

    Select the subscription duration for the bundle.

    Public bandwidth

    Cloud desktops cannot use your local network to access the internet. The bundle includes complimentary basic bandwidth that allows end users to access the internet from the cloud desktop. If you have already activated premium public bandwidth for your Alibaba Cloud account, the premium bandwidth is displayed.

    Shipping

    Shipping address

    Select your shipping address. The hardware terminal in the bundle is shipped to this address. If no address is available, click Manage Shipping Address to add a new one.

    Coupon

    Coupon

    If you have available coupons in your Alibaba Cloud account, you can choose to use them.

    Quantity

    Enter the number of Software & Hardware Plans to purchase.

    Note

    Each bundle includes one hardware terminal and one cloud desktop.

  3. At the bottom of the page, read the relevant agreements, select the checkbox to agree to all terms, and then click Buy Now.

  4. On the Pay page, confirm the order details, click Subscribe, and then complete the payment as prompted.

    Note

    • After the bundle is purchased, you can view and manage it on the Benefit Management page. The bundle must be activated within 30 days. If you do not activate it within the validity period, the bundle is automatically activated. This means a cloud desktop instance is automatically created and awaits assignment by an administrator.

    • A cloud desktop instance is not created until the bundle benefit is activated. Therefore, you cannot find the cloud desktop resource in the console before activation.

Activate bundle benefits

After you purchase a hardware and software bundle, you must activate the software benefit to create the cloud desktop. The following activation methods are available:

  • Administrator activation: The administrator activates the benefit directly in the console. Upon successful activation, a cloud desktop instance is created, and the login credentials are sent to the specified user via email or SMS.

  • End user activation: The administrator sets the activation type to end user activation in the console. An activation code is sent via SMS to the specified end user's mobile phone number. The end user uses the activation code on the hardware terminal to activate the bundle benefit.

Administrator activation

  1. Log on to the EDS enterprise console.

  2. In the left-side navigation pane, click Overview.

  3. In the Common Features section on the right side of the page, find the Software & Hardware Plan block, and then click Benefit Management.

  4. On the Benefit Management page, find the benefit to activate and click Activate Benefit in the Actions column.

  5. In the Activate Benefit dialog box, select Administrator Activation in the Activation Type section.

  6. Click Add User and add one user for each bundle.

    For example, if you purchased two Software & Hardware Plans, you must add two users.

  7. In the Activation Method section, select one of the following methods:

    • Activate by using a system image: Use this method to activate a new cloud desktop.

    • Activate by using a custom image: Use this method if you need to transfer data from an existing cloud desktop to a new one.

      Note

      • Activating a benefit creates a new cloud desktop; you cannot directly activate an existing one. However, you can create a custom image from an existing cloud desktop and then select this activation method to create a new desktop with the same configuration. After activation, release the old cloud desktop promptly to avoid duplicate costs.

      • You can select a custom image that meets all the following conditions:

        • The image status is Available.

        • The capacities of the image's data disk and system disk do not exceed the capacities included in the benefit.

        • The image's region is the same as the benefit's region.

  8. At the bottom of the dialog box, click Activate.

    After successful activation, the system creates cloud desktop instances with the specifications you selected. The login credentials for the cloud desktops are sent to the users you added via email or SMS. End users can use these credentials to log on to their hardware terminals.

End user activation

  1. An administrator sets the activation type to end user activation in the console.

    1. Log on to the EDS enterprise console.

    2. In the left-side navigation pane, click Overview.

    3. In the Common Features section on the right side of the page, find the Software & Hardware Plan block, and then click Benefit Management.

    4. On the Benefit Management page, find the benefit to activate and click Activate Benefit in the Actions column.

    5. In the Activate Benefit dialog box, select End User Activation in the Activation Type section.

    6. In the Phone Number text box, enter one end user phone number for each bundle.

      For example, if you purchased two Software & Hardware Plans, you must enter two phone numbers.

    7. In the Activation Method section, select one of the following methods:

      • Activate by using a system image: Use this method to activate a new cloud desktop.

      • Activate by using a custom image: Use this method if you need to transfer data from an existing cloud desktop to a new one.

        Note

        • Activating a benefit creates a new cloud desktop; you cannot directly activate an existing one. However, you can create a custom image from an existing cloud desktop and then select this activation method to create a new desktop with the same configuration. After activation, release the old cloud desktop promptly to avoid duplicate costs.

        • You can select a custom image that meets all the following conditions:

          • The image status is Available.

          • The capacities of the image's data disk and system disk do not exceed the capacities included in the benefit.

          • The image's region is the same as the benefit's region.

    8. At the bottom of the dialog box, click Send Activation Code.

      An activation code is sent via SMS to each phone number you added.

  2. The end user uses the activation code on the hardware terminal to activate the bundle benefit.

    1. After receiving the hardware terminal, complete the hardware installation and initial setup. For instructions, see Use software clients.

    2. On the wizard page, select Enterprise & Business Edition.

    3. Select Use Activation Code and click the icon.

    4. In the Activate Cloud Desktop dialog box, enter the activation code you received via SMS and click Next.

    5. In the Cloud Desktop Details dialog box, review the cloud desktop details and click Next.

    6. In the Create Account dialog box, enter the username, password, and other information as prompted, and then click Activate Cloud Desktop.

      Note

      The end user must use this account to log on to the hardware terminal and use the cloud desktop.

      After successful activation, the cloud desktop appears as a card on the hardware terminal's resource list. Click the connect button on the card to start using the cloud desktop.

Next steps

After the cloud desktop is created, the following topics describe common next steps for administrators and end users:

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