EDS billing-Elastic Desktop Service-阿里云帮助中心

EDS Enterprise Edition has several billable items, each with its own billing method. You can also reduce costs in several ways.

Important

The billing examples in this topic are intended to help you understand the billing rules. The unit prices used are for illustration only. For list prices, see the Pricing page. Actual prices may vary based on factors such as specifications, region, image OS type, promotions, and discounts. The final cost is subject to your order.

Note

This topic covers billing for EDS Enterprise only. For EDS Personal Edition billing information, see EDS Personal Edition Billing.

EDS Enterprise and EDS Personal Edition are separate product tiers with distinct billing systems. The following resources cannot be transferred or applied across editions:

Credits (Lingdou): a billing unit used only in EDS Personal Edition. EDS Enterprise billing does not involve Lingdou or EDS Credits.
Monthly plan hours: valid only within the edition where they are purchased and cannot be transferred.
Vouchers and promotional discounts: cannot be applied across editions or offset charges in the other edition.

EDS Enterprise supports two purchase options:

Monthly subscription (prepaid): choose between a limited-hours plan (120 or 250 hours/month) or an unlimited-hours plan.
Pay-as-you-go (postpaid): billed hourly based on actual usage.

Billable items at a glance

Core resources

Core resources are required to run and use cloud computers. They include:

Compute resources: vCPUs, memory, and GPUs.
Storage resources: system disks and data disks. An OpenClaw cloud computer includes an approximately 60 GB system disk (drive C:, GPT partition) and an approximately 20 GB data disk (MBR partition, no drive letter assigned by default), for a total of approximately 80 GB. The data disk is not visible in File Explorer. To view it, use Disk Management or a PowerShell command.

Value-added services

EDS Enterprise also provides the following value-added services:

Internet bandwidth: provides network bandwidth for cloud computers to access the Internet, including:
- Basic bandwidth (free): each cloud computer comes with shared basic bandwidth with a peak of 5 Mbps.
- Premium internet bandwidth: dedicated bandwidth with a customizable peak.
EDS data transfer plan: offsets the cost of premium internet bandwidth billed by data transfer.
Enterprise cloud drive: provides secure and reliable file storage and management.
Cloud Enterprise Network (CEN): enables network connectivity between office networks or between an office network and an on-premises IDC.
Shared storage (NAS): shared storage for file-sharing scenarios.
AD Connector: a connector for integrating with enterprise Active Directory.
Log Service: delivers user operation logs to a Simple Log Service (SLS) Logstore.
Virtual network bridge: a platform for deploying third-party security plugins.
Applications: the EDS App Store offers both free and paid applications.
Snapshots (free during public preview): used to back up and restore disks.
Screen recording audit (free during public preview): records cloud computer operations as videos for auditing purposes.
Streaming collaboration (free during public preview): enables remote assistance and shared collaboration.
Cloud browser: a cloud-based browser for secure website access and other business scenarios.

Core resources

Core resources are required to run and use cloud computers. They include:

Compute resources: vCPUs, memory, and GPUs (GPUs are available only for graphics-accelerated instance types).
Storage resources: system disks (required) and data disks (optional).

Billing for core resources varies by purchase option. See Monthly subscription and Purchase cloud computers on demand.

Purchase option	Billing formula	Billing example
Monthly subscription (limited hours) 120 hours/month plan 250 hours/month plan	Compute resources In-plan usage (prepaid) `Cost = Monthly plan price × Number of months` Overage usage (pay-as-you-go) `Cost = Pay-as-you-go hourly price × Running hours` Storage resources (prepaid) `Cost = Storage price per GiB/month × Capacity × Number of months`	Note For limited-usage monthly plans: Only the Graphics Workstation - Enhanced instance type supports the 250 Hours/Month and 360 Hours/Month plans. Other graphics instance types do not support monthly plans with limited usage. Hours represent total Running state time per month. Unused hours do not roll over. If the monthly hours are used up, the cloud desktop continues to run. To prevent this, you can select the When monthly usage is exhausted, automatically stop or hibernate the cloud desktop option. Usage beyond the monthly hours is billed at the hourly pay-as-you-go rate shown on the purchase page. A billing cap applies: when accumulated fees equal the unlimited-plan price, no further charges are incurred for that month. Make sure your account balance is sufficient. For unlimited-plan pricing, see the Pricing page. By default, the cloud desktop starts after purchase. If no user connects within 10 minutes, it stops or hibernates to save hours. Change this behavior with a scheduled task or policy. For more information, see Configure scheduled tasks and Manage policies. Purchase details: Instance type: 4 vCPUs / 8 GiB memory Compute plan: 120 hours/month System disk: 80 GiB Data disk: 100 GiB Duration: 2 months Compute usage: Month 1: In-plan usage: 110 hours used (plan hours not fully consumed). Month 2: In-plan usage: all 120 hours consumed. Overage usage: after the plan hours were consumed, the cloud computer ran for an additional 25 hours. Cost calculation: `# Prepaid cost Compute cost = Monthly plan price × Number of months = 59.00 × 2 = 118.00 (CNY) Storage cost = Storage price per GiB/month × Capacity × Number of months = 0.25 × (80 + 100) × 2 = 90.00 (CNY) Total prepaid cost = Compute cost + Storage cost = 118.00 + 90.00 = 208.00 (CNY) # Pay-as-you-go cost Compute cost (overage) = Pay-as-you-go hourly price × Running hours = 0.727 × 25 = 18.175 (CNY)`
Monthly subscription (unlimited hours)	Compute resources (prepaid) `Cost = Monthly plan price × Number of months` Storage resources (prepaid) `Cost = Storage price per GiB/month × Capacity × Number of months`	Purchase details: Instance type: 4 vCPUs / 8 GiB memory Compute plan: unlimited hours System disk: 80 GiB Data disk: 100 GiB Duration: 2 months Cost calculation: `Compute cost = Monthly plan price × Number of months = 199.00 × 2 = 398.00 (CNY) Storage cost = Storage price per GiB/month × Capacity × Number of months = 0.25 × (80 + 100) × 2 = 90.00 (CNY) Total cost = Compute cost + Storage cost = 398.00 + 90.00 = 488.00 (CNY)`
Pay-as-you-go	Compute resources (pay-as-you-go) `Cost = Compute hourly price × Running hours` Storage resources (pay-as-you-go) `Cost = Storage price per GiB/hour × Capacity × Retention hours`	Purchase details: Instance type: 4 vCPUs / 8 GiB memory System disk: 80 GiB Data disk: 100 GiB Usage: The cloud computer ran for 10 hours. The cloud computer was retained for 12 hours (from successful creation to successful release). Cost calculation: `Compute cost = Compute hourly price × Running hours = 0.727 × 10 = 7.27 (CNY) Storage cost = Storage price per GiB/hour × Capacity × Retention hours = 0.00035 × (80 + 100) × 12 = 0.756 (CNY) Total cost = Compute cost + Storage cost = 8.026 (CNY)`

Note

The following rules apply to Monthly subscription (limited hours) cloud computers.

What happens when monthly plan hours are exhausted

Overage billing: When the monthly plan hours (for example, 120 hours/month) are fully consumed before the end of the month, the cloud computer does not automatically stop. Subsequent usage is automatically switched to pay-as-you-go billing, charged at the pay-as-you-go hourly rate.
Auto-shutdown option: To prevent overage charges, you can configure a scheduled task to automatically shut down or hibernate the cloud computer when the monthly plan hours are consumed.
Plan hours validity: Monthly plan hours are valid for the current calendar month only. Unused hours expire at the end of the month and do not carry over to the next month.
Default energy-saving behavior: After purchase, the cloud computer is started by default. If no connection is established within 10 minutes, the cloud computer automatically shuts down or hibernates to conserve available plan hours.

Note

Storage resources (system disks and data disks) are billed on an hourly basis as long as they are retained, regardless of whether the cloud computer is running, stopped, or has expired.

Storage billing after cloud computer expiry

For monthly subscription cloud computers that expire, a 15-day grace period begins. Storage billing continues during this period.
If you renew within the 15-day grace period, the cloud computer resumes normal operation and storage billing continues as usual.
If you do not renew within 15 days of expiry, the instance is released and storage billing stops.
For pay-as-you-go cloud computers, storage billing stops when the instance is released.

Cost-saving tip: If you do not plan to use a cloud computer for an extended period, create a snapshot backup and then release the instance to avoid ongoing storage charges.

Value-added services

Internet bandwidth

Cloud computers cannot access the Internet through your local device's network. Each cloud computer includes free basic bandwidth for Internet access.

Note

Due to regulatory requirements, if you select the China (Hong Kong) region or an overseas region, you must complete enterprise real-name verification before you can activate premium internet bandwidth.

Important

The peak bandwidth is not a guaranteed service metric. It serves only as a reference value and upper limit. When resource contention occurs, the peak bandwidth may be throttled.

If you need a higher peak bandwidth, you can activate paid premium bandwidth plan. For more information, see Manage public bandwidth.

premium bandwidth plan supports the following billing modes:

Monthly subscription: a prepaid billing mode. We recommend this mode for workloads that require stable bandwidth with a predictable usage pattern.
Pay-as-you-go: a postpaid billing mode.
- Pay-by-data-transfer: you are charged based on the cumulative inbound bandwidth traffic to the cloud computer. Outbound traffic is not billed. We recommend this mode for workloads with low daily traffic but occasional spikes.
  Note
  - Inbound traffic refers to the downstream bandwidth traffic from the Internet to the cloud computer, such as downloading files or streaming videos within the cloud computer.
  - Outbound traffic refers to the upstream bandwidth traffic from the cloud computer to the Internet, such as uploading files to third-party services from the cloud computer.
- Pay-by-fixed-bandwidth: the hourly bill is determined by the peak bandwidth, regardless of the actual traffic consumed. We recommend this mode for workloads that require stable bandwidth but have an unpredictable usage frequency.

The billing of premium bandwidth plan varies by billing mode.

Billing mode	Billing formula	Billing example
Monthly subscription	`Fee = Plan price`	Purchase details: Duration: 1 month Bandwidth: 10 Mbps Fee calculation: `Fee = Plan price 　　 = 200 (CNY)`
Pay-by-data-transfer	`Fee = Unit price × Cumulative inbound traffic` Note If the traffic consumed is less than 1 GB, you are charged based on the actual amount used.You can purchase traffic packages to cover this. For detailed instructions, please see Purchase and view traffic plans。	Purchase details: Bandwidth: 10 Mbps Usage details: Cumulative inbound traffic: 10 GB. Fee calculation: `Fee = Unit price × Cumulative inbound traffic 　　 = 0.80 × 10 　　 = 8 (CNY)`
Pay-by-fixed-bandwidth	`Fee = Fixed bandwidth unit price × Duration` Note Billed by the second. A bill is generated at the end of each hour (UTC+8), after which a new billing cycle begins.	Purchase details: Bandwidth: 10 Mbps Usage details: Total usage: 10 hours Fee calculation: `Fee = Fixed bandwidth unit price × Duration 　　 = 0.56 × 10 　　 = 5.6 (CNY)`

Usage notes

Monthly subscription premium bandwidth plan can be unsubscribed. For more information, see Unsubscribe.

You cannot switch premium bandwidth plan between billing modes.
If your monthly subscription premium bandwidth plan expires and you choose not to renew it, you can purchase premium bandwidth plan again and select a different billing mode at that time.
Shutting down or hibernating a cloud computer only stops billing for compute resources. premium bandwidth plan is not automatically deactivated when the cloud computer is shut down or hibernated. If you have activated pay-as-you-go (pay-by-data-transfer) premium bandwidth plan, traffic fees still accrue for any inbound traffic (such as background downloads or automatic updates) even after the cloud computer is shut down.
Independent billing: premium bandwidth plan is billed independently of the cloud computer instance. Even if your cloud computer is in a free trial period or is only using the free basic bandwidth, activating a paid premium bandwidth plan (pay-as-you-go by data transfer or by fixed bandwidth) generates charges on its own billing cycle.
Release when no longer needed: When your trial period ends or you no longer require premium bandwidth plan, manually delete or unsubscribe from it to avoid unexpected charges.

How to stop billing

To stop being billed for premium bandwidth plan while keeping the office network, use one of the following methods:

Monthly subscription: You can unsubscribe from premium bandwidth plan. Billing stops after the unsubscription takes effect. For more information, see Unsubscribe.

Pay-as-you-go: You can delete premium bandwidth plan. Billing stops after the deletion takes effect. For more information, see Delete premium bandwidth.

EDS data transfer plan

An EDS data transfer plan is a prepaid data bundle. The following rules apply:

Scope:
- Can only be applied to offset pay-as-you-go (pay-by-data-transfer) premium Internet bandwidth fees for EDS Enterprise Edition. Not applicable to other Alibaba Cloud services.
- Can only be applied to offset Internet bandwidth traffic in Chinese mainland regions (excluding Hong Kong).
- Can be shared across multiple office network under the same Alibaba Cloud account.
Activation rules:
- A data transfer plan takes effect immediately after purchase. Refunds, transfers, and cash redemptions are not supported. Estimate your traffic usage before purchasing.
- Each Alibaba Cloud account can hold up to 20 active data transfer plans. Multiple plans can be stacked, with the earliest-purchased plan consumed first.
Validity period:
- Data transfer plans have a validity period. You can choose 1 month, 3 months, 6 months, or 12 months. Any unused data is forfeited when the plan expires. Validity period extensions are not supported.
- If the data in the plan is fully consumed before the plan expires, subsequent traffic is billed at the pay-by-data-transfer rate.

For instructions on purchasing an EDS data transfer plan, see Purchase and view traffic plans.

Item	Description
Billing method	Billed by data volume. The available specifications (in GB) for each validity period are: 1 month: 10, 50, 100, 500, and 1000. 3 months: 30, 150, 300, 1500, and 3000. 6 months: 60, 300, 600, 3000, and 6000. 12 months: 120, 600, 1200, 6000, and 12000.
Billing formula	`Fee = Plan unit price × Quantity` The price is determined by the validity period, specification, and quantity.
Billing example	Purchase details: Plan validity: 1 month Plan specification: 10 GB Quantity: 2 Fee calculation: `Fee = Plan unit price × Quantity 　　 = 6.8 × 2 　　 = 13.6 (CNY)`
How to stop billing	Refunds are not supported after purchase.

Cloud Enterprise Network (CEN)

If you need to connect multiple office network to each other, or connect a office network to your on-premises IDC, you can use Cloud Enterprise Network (CEN). For billing details about CEN, see Billing overview.

Shared storage (NAS)

If you need to share files across cloud computers, you can mount Apsara File Storage NAS (General-purpose NAS) or Cloud Parallel File Storage (CPFS) on the cloud computers.

General-purpose NAS charges storage fees based on the storage type, storage size (peak per hour), and duration. For billing details about General-purpose NAS, see Billing for General-purpose NAS.

When you use CPFS to store files, CPFS charges fees based on the storage type, size, and duration. For billing details about CPFS, see CPFS billing.

enterprise drive

enterprise drive provides enterprises with a secure and reliable one-stop file storage and management service, including file storage, sharing, and permission management.

Item	Subscription	Pay-as-you-go
Billing rules	Fee = Annual plan unit price × Duration (years) After you select a plan and duration, the full amount is paid upfront.	Daily fee = Storage used on that day × Unit price A bill is generated for each calendar day. The system retrieves the current storage usage every 10 minutes. The daily fee is calculated based on the peak storage usage within the day.
Unit price	Available plans and unit prices: 500 GiB: CNY 199.90/year 2 TiB: CNY 749.00/year 5 TiB: CNY 1,799.00/year 10 TiB: CNY 3,299.00/year	CNY 0.005/GiB/day
Billing example	Assume you purchase the 500 GiB plan for 1 year: Fee = 199.90 × 1 = 199.90 (CNY)	Assume you activate a pay-as-you-go cloud drive at midnight on November 20, 2020. By midnight on November 21, 2020, the peak storage usage is 100 GiB: Daily fee = 100 × 0.005 = 0.5 (CNY)
Billing item in bill details	N/A	PDS storage usage
How to stop billing	Disable the enterprise drive service to unsubscribe. For details about the unsubscription policy, see Unsubscription rules.	Disable the enterprise drive service to stop billing. For more information, see Shut down the drive service.
End user limit	The maximum number of end users per plan: 500 GiB: 5 users 2 TiB: 20 users 5 TiB: 50 users 10 TiB: 100 users	No limit on the number of end users.

AD Connector

If you create an AD office network, you are charged for the AD Connector.

Item	Description
Billing method	Pay-as-you-go
Billing formula	`Fee = Unit price × Billing duration` The billing duration starts when the AD office network is created and ends when the AD office network is deleted.
Billing example	Purchase details: Specification: General-purpose Usage details: Used for exactly 30 days (720 hours) Fee calculation: `Fee = Unit price × Billing duration = 0.82 × 720 = 590.4 (CNY)`
Bill item	`ad_connector_type`
How to stop billing	Delete the AD office network to stop billing. For more information, see Create and manage an AD-based office network.

Log Service

If you deliver user operation logs to a Logstore in Simple Log Service (SLS), you are charged accordingly. For billing details about Log Service, see Pay-by-feature billable items.

Item	Description
Billing method	Pay-as-you-go Resource plan
Pricing	Simple Log Service pricing
Billing formula	`Fee = Shard fee + Storage cost + Indexing cost + Read/write cost + Traffic cost` For billing rules of each item, see Pay-by-feature billable items.
Billing example	Billing examples

Applications

The EDS application marketplace offers both free and paid applications. Paid applications are provided by ISVs (Independent Software Vendors). You are charged for any paid applications that you purchase.

Note

The fees are collected by the ISV, so they do not appear in the Alibaba Cloud billing details.

Item	Description
Billing method	Per-purchase Periodic subscription
Billing rules	The fee is determined by the number of purchases or the subscription period.
Billing example	Pricing and billing methods are set by each ISV. Refer to the actual purchase page for details about specific application pricing.
How to stop billing	Submit a consultation request on the purchase page of the relevant application. The ISV will respond to your inquiry.

Cloud Browser

Background

Cloud Browser is billed based on session connection duration. The billing period starts when a session connection is established and ends when the session is logged out.

会话周期示意图

Billing modes

Cloud Browser supports the following billing modes:

Pay-as-you-go by session duration. Price: 0.245 CNY/session/hour.
Prepaid plan. See the table below for pricing.
Important
If the available hours in the current month are exhausted early, subsequent usage is billed at the pay-as-you-go rate (0.245 CNY/session/hour). Make sure your account balance is sufficient.

Plan	Maximum bound users	Total session hours limit	Validity period	Price (CNY/30 days)
1	5	250	30 days	50
2	100	5,000	30 days	1,000
3	200	10,000	30 days	2,000
4	500	25,000	30 days	5,000
5	1,000	50,000	30 days	10,000
6	2,000	100,000	30 days	20,000
7	5,000	250,000	30 days	50,000

Billing examples

Billing mode	Billing formula	Billing example
Prepaid plan	In-plan usage (prepaid) `Fee = Monthly plan price × Number of months` Overage usage (pay-as-you-go) `Fee = Pay-as-you-go hourly rate × Session hours`	Purchase details: Plan: Plan 1 Duration: 2 months Usage details: Month 1: In-plan usage: 220 hours used (plan hours not fully consumed). Month 2: In-plan usage: All 250 hours fully consumed. Overage usage: 20 additional session hours after the plan hours were exhausted. Fee calculation: `Prepaid fee = Monthly plan price × Number of months = 50 × 2 = 100 (CNY) Pay-as-you-go fee = Pay-as-you-go hourly rate × Session hours = 0.245 × 20 = 4.9 (CNY) Total fee = Prepaid fee + Pay-as-you-go fee = 100 + 4.9 = 104.9 (CNY)`
Pay-as-you-go by session duration	`Fee = Pay-as-you-go hourly rate × Session hours`	Usage details: Total session duration is 50 hours. Fee calculation: `Fee = Pay-as-you-go hourly rate × Session hours = 0.245 × 50 = 12.25 (CNY)`

Virtual network bridge

Item	Description
Billing method	Monthly subscription
Unit price by edition	Pro: 399 (CNY) Ultra: 699 (CNY)
Billing formula	Fee = Number of months × Edition unit price Available subscription periods: 1 month, 6 months, 1 year, or 2 years
Billing example	Purchase details: Subscription period: 1 month Edition: Pro Quantity: 1 Fee calculation: `Fee = Number of months × Edition unit price = 1 × 399 = 399 (CNY)`
How to stop billing	Unsubscription is not supported after purchase. If the subscription expires and is not renewed, the service and billing stop simultaneously.

Public preview (free)

The following features are free during public preview. Pricing will be announced before the preview ends.

Feature	Documentation
Snapshots	Use snapshots (public preview)
Screen recording audit	Auditing rules
User flow collaboration policy	Policies for remote collaboration

Cost optimization

You can use the following methods to reduce the cost of using cloud computers.

During purchase
- Monthly subscription with limited hours: When purchasing a cloud computer on a monthly basis, you can choose a computing plan of 120 hours/month or 250 hours/month at a discounted price. This is ideal for scenarios that require long-term cloud computer usage with limited monthly usage hours. For more information, see Billing rules.
- Core-hour packages: A prepaid resource that works with pay-as-you-go cloud computers. Core-hour packages can offset computing resource fees for cloud computers across multiple regions and specifications. This is ideal for scenarios with a large number of cloud computers. For more information, see Core-hour package.
- EDS data transfer plans: A prepaid data transfer package that offsets pay-as-you-go (pay-by-data-transfer) premium internet bandwidth fees. This is ideal for scenarios with high network traffic consumption. For more information, see Purchase and view traffic plans.
During usage
- For pay-as-you-go cloud computers, compute resources are billed only while the cloud computer is running. Shut down cloud computers when not in use. To avoid forgetting, configure a disconnect timer policy to automatically shut down cloud computers after disconnection. For more information, see Configure scheduled tasks, Manage policies.
- For monthly subscription (limited hours) cloud computers, monthly available hours are not consumed while the cloud computer is shut down or hibernated. Shut down or hibernate cloud computers when not in use to save available hours.

FAQ

How do I check the actual usage hours and billing details for my cloud computer?

View usage in the EDS console: Log on to the EDS Enterprise console. In the left-side navigation pane, choose Monitoring & Alerts > Connection Monitoring or Usage Duration Recordings. You can filter data by time range, instance ID, or user to verify the actual running hours and cross-check them against your bill.
Check billing details in Alibaba Cloud Billing Management: In the Alibaba Cloud console, go to Billing Management > Bill Details. You can view individual billing line items (such as compute resources, storage resources, and Internet bandwidth) along with their respective unit prices and usage amounts.
Note on data latency: Usage statistics data may have a short delay. The final bill in Billing Management is the authoritative record for all billing purposes.

Why is my cloud computer still showing in the console after I unsubscribed? How do I completely stop billing?

Display delay: After a successful unsubscription, the instance list in the console may take several minutes to refresh. Clear your browser cache and refresh the page to confirm the updated status.
Billing stops immediately upon completion: Once the unsubscription or deletion is confirmed as successful, billing for the cloud computer instance stops immediately. No additional steps are required to stop the compute resource charges.
Check associated value-added services: Unsubscribing from the cloud computer instance does not automatically stop associated value-added services. The following resources are billed independently and must be released separately to stop their charges:
- premium bandwidth plan
- Enterprise cloud drive
- AD Connector
If these resources are not released, they continue to generate fees after the cloud computer is unsubscribed.
Data is permanently deleted: After unsubscription, all data stored in the cloud computer is immediately and permanently deleted and cannot be recovered. Back up any important data before proceeding with the unsubscription.

Can I switch from EDS Personal Edition to EDS Enterprise? What happens to my remaining credits or plan hours?

Direct switching is not supported: EDS Personal Edition and EDS Enterprise are separate products. In-place upgrades or direct conversions between the two editions are not supported.
Migration approach: To migrate to EDS Enterprise, follow these steps:
- Back up all data stored in your personal edition cloud computer.
- Unsubscribe from EDS Personal Edition using the self-service unsubscription process.
- Purchase a new EDS Enterprise instance.
What happens to remaining credits and plan hours:
- Credits (Lingdou) in EDS Personal Edition cannot be transferred to EDS Enterprise or to a different Alibaba Cloud account.
- Remaining monthly plan hours and gifted allowances are not transferable across editions.
- After unsubscription, any gifted allowances that have already been consumed may reduce the refund amount. In some cases (for example, if the full gifted allowance has been consumed), the refund amount may be 0.

Why does the renewal price differ from my original purchase price? Why are promotional prices no longer available?

Reasons for a higher renewal price:
- Configuration upgrades: If you upgraded the instance type (for example, increased vCPU or memory) after the initial purchase, the renewal price reflects the upgraded configuration rather than the original one.
- First-purchase promotions: Promotional discounts offered at the time of initial purchase (such as introductory discounts or limited-time offers) apply only to the first purchase. These promotions are not applied automatically at renewal.
Why promotional prices disappear: Promotions are time-limited or usage-count-limited. Once a promotion expires or reaches its usage limit, the discounted price is no longer displayed on the purchase page and cannot be reinstated for subsequent orders. Historical promotional prices cannot be applied retroactively.