Limits and quotas

Resource quotas

The following table lists the default quotas for EDS Enterprise Edition resources per region.

For WUYING Workspace Enterprise Edition, the default quota per region is up to 1,000 cloud computers. If you need to increase this limit, submit a ticket.

Request a quota increase

If a default quota is insufficient for your workload or you receive an INSUFFICIENT_QUOTA error, you can request an increase through the Quota Center console.

1. Log on to the Quota Center console.

2. From the Region: drop-down list, select the target region.

3. Find the quota item that you want to increase, such as Maximum total number of desktops, and click Apply in the Actions column.

4. In the dialog box that appears, enter the Applied quota and the reason for the request, and then click OK.

5. Wait for approval. Quota increase requests are typically processed within one to two business days.

Operating system support lifecycle

Microsoft has ended Mainstream Support for Windows Server 2016, Windows Server 2019, and Windows 10. These operating systems no longer receive free incident support or security updates from Microsoft. Although EDS Enterprise Edition still supports creating cloud computers with these operating systems and continues to provide WUYING Workspace compatibility support, be aware of the associated risks before you choose an older OS version.

Impact after Windows Extended Support ends:

• After the Extended Support end date, Microsoft will no longer provide any software maintenance or support, including bug fixes and feature updates.

• Cloud computers that were created in EDS Enterprise Edition with these operating systems will continue to run after the Extended Support end date. However, certain features such as dual-monitor support may be limited. We recommend that you upgrade to a newer OS version as soon as possible to ensure security and stability.

References:

• For details about the Windows lifecycle, see Windows Server 2016 lifecycle, Windows Server 2019 lifecycle, Windows Server 2022 lifecycle, and Windows 10 Home and Pro lifecycle.

• For the definitions of Mainstream Support and Extended Support, see Fixed Lifecycle Policy.

Game compatibility note: Some games may not run properly on cloud computers due to their anti-cheat mechanisms or system version requirements. This can include:

• Games that detect virtualized environments and forcibly exit (for example, CrossFire, Delta Force, and similar titles with anti-VM detection).

• Games that require desktop components or specific Windows client OS features not present in Windows Server.

These restrictions are caused by the game publishers' policies or OS-level differences and are not WUYING Workspace platform issues. We recommend testing your target games for compatibility before purchasing.

Internet access

Cloud computers in regions outside the Chinese mainland, such as China (Hong Kong) and Singapore, do not have Internet access by default. To enable Internet access, you must activate premium bandwidth and configure the required access permissions. Enterprise identity verification is required to activate premium bandwidth in these regions. Accounts with only individual identity verification cannot enable Internet access in regions outside the Chinese mainland.

For more information, see Office network is in the China (Hong Kong) region or an international region.

Port restrictions

For cloud computers that use the HDX protocol, port 80 is reserved for communication with backend components. Make sure that no application on the cloud computer occupies port 80. Otherwise, the cloud computer connection may be interrupted.

Nested virtualization

Cloud computers do not support virtualization technologies or nested virtualization software, including Microsoft Hyper-V, VMware Workstation, and Citrix Xen.

As a virtualized product, cloud computers run on a virtualized infrastructure where CPU virtualization extensions (VT-x/AMD-V) are not exposed to guest instances. You cannot enable nested virtualization or enter BIOS to modify these settings. This also means:

• Android emulators (such as LDPlayer, Nox, or Tencent AppBaby) cannot run.

• Virtual machine software (such as VMware Workstation, Hyper-V, VirtualBox, or Citrix Xen) cannot be installed or used within a cloud computer.

• Container tools such as Docker Desktop for Windows and WSL2 require nested virtualization and are not supported.

• Development tools that depend on nested virtualization (such as Claude Code Desktop) may not function correctly.

• Game engines or large applications such as Unreal Engine 5 (UE5) may have compatibility issues.

• Games or financial software with anti-VM mechanisms may refuse to run. Known examples include CrossFire (CF), Delta Force, Counter-Strike: Global Offensive (CSGO), Valorant, and certain broker trading platforms such as QMT and Kaipanla.

Linux cloud computers do not support VT but do support running Docker. If you need to use Docker on a cloud computer, choose a Linux cloud computer.

Alternatives: If your scenario requires VT or nested virtualization, consider the following options instead:

• For workloads that require nested virtualization, use Alibaba Cloud Elastic Bare Metal (EBM) or Super Computing Cluster (SCC) instances, or run on a local physical machine.

• If you only need to run Docker containers, purchase an ECS instance with a container-included image.

FAQ

Can I install portable software or download applications such as TikTok on a cloud computer?

There are no platform-level restrictions on installing or downloading regular software applications (including portable applications and social or video apps such as TikTok) on cloud computers. Whether a specific application runs correctly depends on its own compatibility with virtualized environments.

Apart from nested virtualization software and Android emulators (which are explicitly unsupported as noted above), you can try installing and using other software.

If you encounter issues such as missing DLL files, this is typically an application-specific dependency issue and not a WUYING Workspace platform limitation.

Why can't I access international websites (such as Google or YouTube) from a mainland China cloud computer?

Due to carrier network policies and regulatory compliance requirements, cloud computers deployed in mainland China regions cannot directly access international websites or services.

If you need to access international services, we recommend purchasing Enterprise Edition cloud computers in the China (Hong Kong) or an overseas region and completing enterprise real-name verification to activate premium public bandwidth.

Can I use cloud computers on a TV or connect to a TV display?

Cloud computers do not currently support installing the client directly on a TV, nor do they support outputting cloud computer display to a TV via HDMI or other methods.

Does the WUYING Workspace client support Kylin OS?

The WUYING Workspace client currently supports only Windows and macOS operating systems. It does not support Kylin or other domestic Linux distributions.