FAQ about images

Administrator update

1. Log on to the Elastic Desktop Service console.

2. In the left-side navigation pane, choose Image Center > Image Updates.

3. On the Image page, find the target update version in the update task list.

4. In the Actions column, click Query Involved Cloud Computer and Progress.

5. In the Query Involved Cloud Computer and Progress panel, choose one of the following methods to update the image:

   • Update the image for a single cloud computer

     1. Find the cloud computer that you want to update and click Upgrade in the Actions column.

     2. In the Upgrade dialog box, read the notes, select an update method, and then follow the on-screen instructions.

        Note

        The system automatically restarts the cloud computer during the update. After the update is complete, the cloud computer returns to its pre-update state.

   • Update images for multiple cloud computers

     1. Select the cloud computers that you want to update and click Immediate/Schedule Update at the bottom of the list.

     2. In the Upgrade dialog box, read the notes, select an update method, and then follow the on-screen instructions.

        Note

        The system automatically restarts the cloud computer during the update. After the update is complete, the cloud computer returns to its pre-update state.

For details about updating images as an administrator, see Update an image.

End user update

1. On the card for the cloud computer that you want to update, click Update.

2. In the dialog box that appears, choose when to update:

   • To update immediately, select Update Now and select a post-update status from the Status After Update drop-down list: Keep Current Status, Stopped, Running, or Hibernation.

   • To schedule the update for a later time, select Scheduled Update and select a time from the Select Execution Time drop-down list, such as In 4 Hours, In 8 Hours, or In 12 Hours.

3. Click OK.

4. In the Update Successful dialog box, click Understood.

   • If you cannot connect to the cloud computer after the update or want to revert to the pre-update state, click Manage on the cloud computer card, choose , and then click Restore. Select the system disk or data disk to restore and click Confirm Restore. You can also contact your administrator for help.

   • If the update fails, retry or contact your administrator.