本文档介绍了数字员工开启事件推送后，如何配置消息推送的格式。
数字员工推送消息格式
VnRecordingReady消息格式（录音准备就绪消息）
{
"eventType": "VnRecordingReady",
"eventTime": "2025-11-05T01:51:20.974Z", // 事件时间
"instanceId": "ccc-test", // 云联实例ID
"scenarioId": "scenario-xxxx", // 场景ID
"contactId": "job-xxxxxx", // 导航的callId
"duration": 59, // 通话时长
"startTime": "2025-11-05T01:50:04.732Z", // 通话开始时间
"endTime": "2025-11-05T01:51:02.822Z", // 通话结束时间
"fileName": "xxxxxxx.wav", // 录音文件名
"downloadURL": "https://ccc-v2-online.oss-cn-shanghai.aliyuncs.com/ccc-record-mixed/predictivecall/2025/11/xxxxxxx.wav?Expires=1762393880&OSSAccessKeyId=LTAI************&Signature=Pt5eHtV0HH0B9q5Yd9JHbiJ6N5Q%3D"
"ossBucket": "xxxxx",
"ossFileKey": "ccc-record-mixed/predictivecall/xxxxxxx.wav"
}说明
说明：downloadURL有效期1小时
VnReleased消息格式（通话完结消息）
{
"eventType": "VnReleased",
"eventTime": "2025-11-05T01:51:20.974Z", // 事件时间. data.toInstant().toString()
"instanceId": "ccc-test", // 云联实例ID
"scenarioId": "scenario-xxxx", // 场景ID, 对应导航的场景ID
"contactId": "job-xxxxxx", // 导航的conversationId
"sandBox": false, // 是否沙盒(测试环境)
"transferToAgent": false, // 是否转人工
"caller": "1861234****", // 主叫
"callee": "07552153****", // 被叫
"releaseReason": 5, // 呼叫结果
"turns": 3, // 通话轮次
"lastPlaybackCompleted": false, // 最后一句是否播报完成
"releaseInitiator": "Customer/Chatbot", // 挂机方(用户/机器人)
"conversationDetails": [
{
"action": "BeginDialogue",
"actionParams": "{\"sipCallId\":\"7447419d-3f2d-1240-4794-00163e0c5f5b\",\"requestId\":\"33e999c274f34aa9b7081ef69067a235\",\"conversationId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"CallType\":\"Predictive\",\"callingNumber\":\"1003\",\"k11\":\"v11\",\"channelId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"calledNumber\":\"10031001\",\"shouldUseSandBox\":true}",
"createTime": 1791623504579,
"sequenceId": "33e999c274f34aa9b7081ef69067a235",
"speaker": "Customer"
},
{
"action": "Broadcast",
"actionParams": "{\"abortDialogueInfo\":{\"answer\":\"您好，语音测试。智能对话机\",\"sequenceId\":\"33e999c274f34aa9b7081ef69067a235\",\"abortDialogueType\":\"Interrupted\"},\"streamEnd\":true,\"isFinalAnswer\":false,\"userAnswerInterceptKeywords\":\"[{\\\"code\\\":\\\"voiceAssistant\\\",\\\"keywords\\\":[[\\\"无人接听\\\"],[\\\"无法接听\\\"],[\\\"无法接通\\\"],[\\\"用户正忙\\\"],[\\\"正在通话\\\"],[\\\"秘书\\\"],[\\\"助手\\\"],[\\\"助理\\\"],[\\\"机主\\\"],[\\\"主人\\\"],[\\\"拨打\\\"],[\\\"留言\\\"],[\\\"致电\\\"],[\\\"个人业务\\\"],[\\\"公司业务\\\"]]},{\\\"code\\\":\\\"extensionNumberTransfer\\\",\\\"keywords\\\":[[\\\"请输入\\\"],[\\\"分机号\\\"]]}]\",\"predictStopLongPause\":1400,\"enableStreamChat\":true}",
"createTime": 1791623504808,
"sequenceId": "33e999c274f34aa9b7081ef69067a235",
"speaker": "Chatbot",
"utterance": "您好，语音测试。智能对话机器人为您服务，请问有什么可以帮您?"
},
{
"action": "Dialogue",
"actionParams": "{\"sipCallId\":\"7447419d-3f2d-1240-4794-00163e0c5f5b\",\"requestId\":\"4623eb2bc2d94522b00431e5baf6a872\",\"conversationId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"isFinalAnswer\":false,\"CallType\":\"Predictive\",\"SYS_VOICE_CONFIG\":\"{\\\"ttsEngine\\\":\\\"bailian\\\",\\\"ttsSpeechRate\\\":0,\\\"ttsPitchRate\\\":0,\\\"ttsVoiceName\\\":\\\"cosyvoice-v3-flash:longanyang\\\",\\\"ttsVolume\\\":50}\",\"callingNumber\":\"1003\",\"k11\":\"v11\",\"invalidSequenceCount\":0,\"channelId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"calledNumber\":\"10031001\",\"shouldUseSandBox\":true}",
"createTime": 1791623508573,
"sequenceId": "4623eb2bc2d94522b00431e5baf6a872",
"speaker": "Customer",
"utterance": "你是谁呀？"
},
{
"action": "Broadcast",
"actionParams": "{\"streamEnd\":true,\"isFinalAnswer\":false,\"asrMaxEndSilence\":500,\"asrMaxBeginSilence\":5,\"debugInfo\":\"[{\\\"Input\\\":\\\"你是谁呀？\\\",\\\"NodeType\\\":\\\"invoke_tools\\\",\\\"Output\\\":[{\\\"ToolName\\\":\\\"知识库检索\\\",\\\"ToolResult\\\":[{\\\"Score\\\":\\\"0.8049\\\",\\\"BizKnowType\\\":\\\"FLOW\\\",\\\"Name\\\":\\\"测试\\\"},{\\\"Score\\\":\\\"0.8362\\\",\\\"BizKnowType\\\":\\\"FLOW\\\",\\\"Name\\\":\\\"订酒店_之鑫demo版\\\"}]}]},{\\\"Input\\\":\\\"你是谁呀？\\\",\\\"NodeType\\\":\\\"invoke_tools\\\",\\\"Output\\\":[{\\\"ToolName\\\":\\\"知识库检索\\\",\\\"ToolResult\\\":[]}]}]\",\"interruptible\":true,\"nluResponseType\":\"dialogue\",\"transitionUtterance\":\"\"}",
"createTime": 1791623508573,
"sequenceId": "4623eb2bc2d94522b00431e5baf6a872",
"speaker": "Chatbot",
"utterance": "您好，我是晓蜜服务助手。。很高兴为您服务，请问有什么可以帮您的？"
},
{
"action": "Dialogue",
"actionParams": "{\"sipCallId\":\"7447419d-3f2d-1240-4794-00163e0c5f5b\",\"requestId\":\"4a75399c802f4bb8b45f5f5257733a0a\",\"conversationId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"isFinalAnswer\":false,\"CallType\":\"Predictive\",\"callingNumber\":\"1003\",\"k11\":\"v11\",\"invalidSequenceCount\":0,\"channelId\":\"949aabe1-34cd-4f72-bc1e-7d5ee2b3b8da\",\"calledNumber\":\"10031001\",\"shouldUseSandBox\":true}",
"createTime": 1791623518432,
"sequenceId": "4a75399c802f4bb8b45f5f5257733a0a",
"speaker": "Customer",
"utterance": "你能干嘛？"
},
{
"action": "Broadcast",
"actionParams": "{\"abortDialogueInfo\":{\"answer\":\"我可以为\",\"sequenceId\":\"4a75399c802f4bb8b45f5f5257733a0a\",\"abortDialogueType\":\"HangUp\"},\"streamEnd\":true,\"isFinalAnswer\":false,\"asrMaxEndSilence\":500,\"asrMaxBeginSilence\":5,\"debugInfo\":\"[{\\\"Input\\\":\\\"你能干嘛？\\\",\\\"NodeType\\\":\\\"invoke_tools\\\",\\\"Output\\\":[{\\\"ToolName\\\":\\\"知识库检索\\\",\\\"ToolResult\\\":[{\\\"Score\\\":\\\"0.7888\\\",\\\"BizKnowType\\\":\\\"FLOW\\\",\\\"Name\\\":\\\"测试\\\"},{\\\"Score\\\":\\\"0.8017\\\",\\\"BizKnowType\\\":\\\"FLOW\\\",\\\"Name\\\":\\\"订酒店_之鑫demo版\\\"}]}]},{\\\"Input\\\":\\\"你能干嘛？\\\",\\\"NodeType\\\":\\\"rewrite_query\\\",\\\"Output\\\":\\\"晓蜜服务助手能做什么？\\\"},{\\\"Input\\\":\\\"你能干嘛？\\\",\\\"NodeType\\\":\\\"invoke_tools\\\",\\\"Output\\\":[{\\\"ToolName\\\":\\\"知识库检索\\\",\\\"ToolResult\\\":[]}]}]\",\"interruptible\":true,\"nluResponseType\":\"dialogue\",\"transitionUtterance\":\"\"}",
"createTime": 1791623518432,
"sequenceId": "4a75399c802f4bb8b45f5f5257733a0a",
"speaker": "Chatbot",
"utterance": "我可以为您提供产品功能咨询和售后问题解答等服务。如果您有相关疑问，欢迎随时向我提问。"
},
{
"action": "EndDialogue",
"actionParams": "{\"duration\":16900,\"endTime\":1791623521785,\"hangUpAbnormal\":false,\"hangUpDirection\":\"client\",\"hasLastPlaybackCompleted\":false,\"lastPlaybackAbortType\":\"HangUp\",\"lastPlaybackAnswer\":\"我可以为\",\"lastPlaybackSequenceId\":\"4a75399c802f4bb8b45f5f5257733a0a\",\"startTime\":1791623504885}",
"createTime": 1791623521830,
"sequenceId": "ab0c833523ff429e9ece4fe1528c1f49",
"speaker": "Customer"
}
]
"duration": 59, //通话时长
"startTime": "2025-11-05T01:51:20.974Z", //通话开始时间
"endTime": "2025-11-05T01:51:20.974Z" //通话结束时间
}呼叫结果（releaseReason）枚举值
转人工-拒识转人工 7
转人工-命中意图转人工 6
转IVR-拒识转IVR 11
转IVR-命中意图转IVR 10
通话中断-静默超时挂机 3
通话中断-拒识后用户挂机 4
通话中断-用户无理由挂机 5
通话中断-系统异常中断 9
通话中断-拒识后机器人挂机 2
正常完结 1
用户侧无交互 8
未交互用户挂机 13action枚举值
BeginDialogue：开启会话
Dialogue：对话
SilenceTimeout: 静默超时
EndDialogue：结束会话
CollectedNumber：收号
Broadcast：对话(机器人)
TransferToAgent：转人工(机器人)
HangUp：挂机(机器人)
CollectNumber：收号(机器人)
Error: 异常(机器人)speaker枚举值
Customer：用户
Chatbot机器人对话记录显示样例及说明
相关录音
机器人播报中被用户打断
utterance表示全部内容（未播报完），abortDialogueInfo.abortDialogueType='Interrupted'时，abortDialogueInfo.answer表示机器人已经播报的部分内容。
示例
{
"action": "Broadcast",
"actionParams": "{\"abortDialogueInfo\":{\"answer\":\"您好，语音测试。智能对话机\",\"abortDialogueType\":\"Interrupted\"}}",
"createTime": 1791623504808,
"sequenceId": "33e999c274f34aa9b7081ef69067a235",
"speaker": "Chatbot",
"utterance": "您好，语音测试。智能对话机器人为您服务，请问有什么可以帮您?"
}机器人播报中被用户挂机
utterance表示全部内容（未播报完），abortDialogueInfo.abortDialogueType='HangUp'时，abortDialogueInfo.answer表示机器人已经播报的部分内容。
示例
{
"action": "Broadcast",
"actionParams": "{\"abortDialogueInfo\":{\"answer\":\"我可以为\",\"sequenceId\":\"4a75399c802f4bb8b45f5f5257733a0a\",\"abortDialogueType\":\"HangUp\"}}",
"createTime": 1791623518432,
"sequenceId": "4a75399c802f4bb8b45f5f5257733a0a",
"speaker": "Chatbot",
"utterance": "我可以为您提供产品功能咨询和售后问题解答等服务。如果您有相关疑问，欢迎随时向我提问。"
}该文章对您有帮助吗？