目前该API接口已标记为弃用，推荐使用替代API：CCC(2020-07-01) - ListHistoricalSkillGroupReport。
调用ListSkillgroupSummaryReportsSinceMidnight获取指定实例下按指定条件过滤后的技能组历史数据报表，统计的时间范围是从当天0时开始，到当前时间结束。该接口仅对特定用户开放，其他客户不建议调用。
调试
您可以在OpenAPI Explorer中直接运行该接口，免去您计算签名的困扰。运行成功后，OpenAPI Explorer可以自动生成SDK代码示例。
授权信息
当前API暂无授权信息透出。
请求参数
| 名称 | 类型 | 必填 | 描述 | 示例值 |
|---|---|---|---|---|
| InstanceId | string | 是 | 实例 ID。 | ccc-test |
| SkillGroups | string | 否 | 待查询的技能组 ID 列表，格式为 JSON 数组的字符串，数组元素为技能组 ID，非必填，默认为空，表示查询当前分页下的所有技能组。 | ["skillgroup1@ccc-test", "skillgroup2@ccc-test2"] |
| PageNumber | integer | 否 | 分页序号，范围 1-100。 | 1 |
| PageSize | integer | 否 | 分页大小，范围 1-100。 | 10 |
返回参数
示例
正常返回示例
JSON格式
{
"HttpStatusCode": 200,
"Code": "OK",
"Message": "无",
"RequestId": "2B36CEBC-6D11-5451-9E6B-C6D1927841C5",
"Success": true,
"PagedSkillGroupSummaryReport": {
"PageNumber": 1,
"PageSize": 10,
"TotalCount": 3,
"List": [
{
"Timestamp": "2018-09-13 00:00:00",
"InstanceId": "ccc-test",
"SkillGroupName": "测试技能组",
"SkillGroupId": "skillgroup@ccc-test",
"Overall": {
"TotalLoggedInTime": 0,
"TotalTalkTime": 0,
"OccupancyRate": 0,
"TotalWorkTime": 0,
"MaxWorkTime": 0,
"AverageWorkTime": 0,
"AverageTalkTime": 0,
"SatisfactionIndex": 0,
"SatisfactionSurveysOffered": 0,
"SatisfactionSurveysResponded": 0,
"MaxReadyTime": 0,
"AverageReadyTime": 0,
"TotalBreakTime": 0,
"TotalReadyTime": 0,
"MaxTalkTime": 0,
"TotalCalls": 0
},
"Inbound": {
"AverageRingTime": 0,
"CallsHandled": 0,
"TotalWorkTime": 0,
"MaxWorkTime": 0,
"QueueMaxWaitTimeDuration": 0,
"AverageWorkTime": 0,
"SatisfactionIndex": 0,
"AnsweredByAgentOfQueueWaitTimeDuration": 0,
"TotalRingTime": 0,
"InComingQueueOfQueueCount": 0,
"MaxTalkTime": "0",
"MaxRingTime": 0,
"TotalTalkTime": 0,
"CallsOffered": 0,
"AbandonedInQueueOfQueueCount": 0,
"OverFlowInQueueOfQueueCount": 0,
"AnsweredByAgentOfQueueMaxWaitTimeDuration": 0,
"ServiceLevel20": 0,
"AverageTalkTime": 0,
"AnsweredByAgentOfQueueCount": 0,
"SatisfactionSurveysOffered": 0,
"HandleRate": 0,
"SatisfactionSurveysResponded": 0,
"GiveUpByAgentOfQueueCount": 0,
"QueueWaitTimeDuration": 0,
"CallsServiceLevel20": 0,
"CallsServiceLevel30": 0,
"CallsServiceLevel10": 0,
"CallsAttendedTransferOut": 0,
"CallsBlindTransferOut": 0,
"CallsQueuingTimeout": 0,
"CallsTimeout": 0,
"CallsQueuingCanceled": "",
"CallsQueuingFailure": "",
"CallsQueuingRerouted": "",
"CallsAbandoned": 0,
"CallsOverflow": ""
},
"Outbound": {
"TotalTalkTime": 0,
"MaxDialingTime": 0,
"CallsDialed": 0,
"CallsAnswered": 0,
"AnswerRate": 0,
"TotalWorkTime": 0,
"MaxWorkTime": 0,
"TotalDialingTime": 0,
"AverageTalkTime": 0,
"AverageWorkTime": 0,
"SatisfactionIndex": 0,
"SatisfactionSurveysOffered": 0,
"SatisfactionSurveysResponded": 0,
"MaxTalkTime": 0,
"AverageDialingTime": 0,
"CallsServiceLevel30": "0",
"CallsOffered": 0,
"CallsAbandoned": 0,
"CallsQueuingTimeout": 0,
"CallsQueuingOverflow": 0,
"CallsQueuingFailed": 0,
"CallsQueuingRerouted": 0,
"CallsQueuingCancelled": 0,
"CallsQueuingFailure": 0,
"TotalWaitTime": 0,
"CallsAgentHandled": 0,
"CallsServiceLevel30V2": 0
}
}
]
}
}错误码
访问错误中心查看更多错误码。
变更历史
| 变更时间 | 变更内容概要 | 操作 |
|---|---|---|
| 2024-06-06 | OpenAPI 返回结构发生变更 | 查看变更详情 |
| 2024-05-28 | OpenAPI 返回结构发生变更 | 查看变更详情 |
| 2024-05-17 | OpenAPI 返回结构发生变更 | 查看变更详情 |
| 2024-05-15 | OpenAPI 返回结构发生变更 | 查看变更详情 |
| 2024-04-24 | OpenAPI 返回结构发生变更 | 查看变更详情 |
| 2023-11-28 | OpenAPI 变更为 deprecated，即将下线 | 查看变更详情 |