调用GetSkillGroupServiceCapability接口获取在线监控下技能组纬度服务能力数据。
QPS限制
- 单用户调用频率:100次/秒。
- API频率:100次/秒。
调试
您可以在OpenAPI Explorer中直接运行该接口,免去您计算签名的困扰。运行成功后,OpenAPI Explorer可以自动生成SDK代码示例。
请求参数
名称 | 类型 | 是否必选 | 示例值 | 描述 |
---|---|---|---|---|
Action | String | 是 | GetSkillGroupServiceCapability |
系统规定参数。取值:GetSkillGroupServiceCapability。 |
InstanceId | String | 是 | ccc_xp_pre-cn-*** |
AICCS实例ID。 您可以在智能联络中心控制台左侧导航栏的实例管理中获取。 |
StartDate | Long | 否 | 1615083365000 |
开始时间戳。单位:毫秒。 |
EndDate | Long | 否 | 1617761765000 |
结束时间戳。单位:毫秒。 |
PageSize | Integer | 否 | 10 |
每页大小。取值大于0,默认值:20。 |
CurrentPage | Integer | 否 | 1 |
当前页。取值大于0,默认值:1。 |
DepIds | Array of Long | 否 | 100 |
部门ID。 |
GroupIds | Array of Long | 否 | 111 |
技能组ID。 |
ExistDepartmentGrouping | Boolean | 否 | true |
是否根据部门分组查询。默认值:false。取值:
|
ExistSkillGroupGrouping | Boolean | 否 | true |
是否根据技能组分组查询。默认值:false。取值:
|
返回数据
名称 | 类型 | 示例值 | 描述 |
---|---|---|---|
RequestId | String | EE338D98-9BD3-4413-B165 |
请求ID。 |
Message | String | successful |
状态码描述。 |
Code | String | 200 |
状态码。返回200表示请求成功。 |
Success | String | true |
调用接口是否成功。取值:
|
Data | Object |
数据列表。 |
|
PageNum | Integer | 1 |
当前页数。 |
PageSize | Integer | 2000 |
每页大小。 |
TotalNum | Long | 4 |
总记录数。 |
Rows | String | {"tenant_id":"905","tenant_name":"非单元测试化BU","group_name":"-1","department_id":"-1","department_name":"-1","svc_online_cnt":0,"svc_ask_offline_servicer_num":0,"date_id":"20210326","group_id":"-1","svc_rest_cnt":0,"servicer_rest_cnt":234,"svc_offline_cnt":0,"svc_no_clinet_cnt":0,"svc_ask_rest_servicer_num":0} |
信息为List<Map>类型的JSON字符串。 |
返回参数Rows参数说明:
tenant_id:租户ID
tenant_name:租户名称
group_name:技能组名称
department_id:部门ID
department_name:部门名称
svc_no_clinet_cnt:空闲座席数
svc_rest_cnt:小休座席数
svc_online_cnt:在线中的座席
svc_avai_capacity:当前空余服务能力
svc_ask_rest_servicer_num:申请小休的座席
svc_ask_offline_servicer_num:申请离线的座席
svc_offline_cnt:离线座席
svc_max_capacity:最大服务能力
svc_current_capacity:当前最大服务能力
max_speci_ability_num:最大的鲸吞加1能力服务量
current_speci_ability_num:当前的鲸吞加1能力服务量
special_ability_num:当前可分配的鲸吞加1的服务量
servicer_rest_cnt:小休次数
pk_id:主键
示例
请求示例
http(s)://aiccs.aliyuncs.com/?InstanceId=ccc_xp_pre-cn-***
&StartDate=1615083365000
&EndDate=1617761765000
&PageSize=10
&CurrentPage=1
&DepIds=[100]
&GroupIds=[111]
&ExistDepartmentGrouping=true
&ExistSkillGroupGrouping=true
&公共请求参数
正常返回示例
XML
格式
HTTP/1.1 200 OK
Content-Type:application/xml
<GetSkillGroupServiceCapabilityResponse>
<RequestId>EE338D98-9BD3-4413-B165</RequestId>
<Message>xxxx</Message>
<Code>200</Code>
<Success>true</Success>
<Data>
<PageNum>1</PageNum>
<PageSize>2000</PageSize>
<TotalNum>4</TotalNum>
<Rows>
<0>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210326</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>234</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</0>
<1>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210327</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>96</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</1>
<2>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210401</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>244</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</2>
<3>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<svc_avai_capacity>27</svc_avai_capacity>
<svc_current_capacity>0</svc_current_capacity>
<department_name>-1</department_name>
<svc_online_cnt>9</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210330</date_id>
<svc_max_capacity>27</svc_max_capacity>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<current_speci_ability_num>0</current_speci_ability_num>
<servicer_rest_cnt>44</servicer_rest_cnt>
<max_speci_ability_num>9</max_speci_ability_num>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>9</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</3>
<4>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210325</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>580</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</4>
<5>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210329</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>288</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</5>
<6>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210328</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>192</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</6>
<7>
<tenant_id>905</tenant_id>
<tenant_name>非单元测试化BU</tenant_name>
<group_name>-1</group_name>
<department_id>-1</department_id>
<department_name>-1</department_name>
<svc_online_cnt>0</svc_online_cnt>
<svc_ask_offline_servicer_num>0</svc_ask_offline_servicer_num>
<date_id>20210331</date_id>
<group_id>-1</group_id>
<svc_rest_cnt>0</svc_rest_cnt>
<servicer_rest_cnt>148</servicer_rest_cnt>
<svc_offline_cnt>0</svc_offline_cnt>
<svc_no_clinet_cnt>0</svc_no_clinet_cnt>
<svc_ask_rest_servicer_num>0</svc_ask_rest_servicer_num>
</7>
</Rows>
</Data>
</GetSkillGroupServiceCapabilityResponse>
JSON
格式
HTTP/1.1 200 OK
Content-Type:application/json
{
"RequestId" : "EE338D98-9BD3-4413-B165",
"Message" : "xxxx",
"Code" : "200",
"Success" : "true",
"Data" : {
"PageNum" : 1,
"PageSize" : 2000,
"TotalNum" : 4,
"Rows" : [ [ {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210326",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 234,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210327",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 96,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210401",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 244,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"svc_avai_capacity" : 27,
"svc_current_capacity" : 0,
"department_name" : "-1",
"svc_online_cnt" : 9,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210330",
"svc_max_capacity" : 27,
"group_id" : "-1",
"svc_rest_cnt" : 0,
"current_speci_ability_num" : 0,
"servicer_rest_cnt" : 44,
"max_speci_ability_num" : 9,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 9,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210325",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 580,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210329",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 288,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210328",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 192,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
}, {
"tenant_id" : "905",
"tenant_name" : "非单元测试化BU",
"group_name" : "-1",
"department_id" : "-1",
"department_name" : "-1",
"svc_online_cnt" : 0,
"svc_ask_offline_servicer_num" : 0,
"date_id" : "20210331",
"group_id" : "-1",
"svc_rest_cnt" : 0,
"servicer_rest_cnt" : 148,
"svc_offline_cnt" : 0,
"svc_no_clinet_cnt" : 0,
"svc_ask_rest_servicer_num" : 0
} ] ]
}
}
错误码
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