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实例分段汇总报表

调用GetInstanceSummaryReportByInterval汇总实例分段报表。

调试

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请求参数

名称 类型 是否必选 示例值 描述
Action String GetInstanceSummaryReportByInterval

系统规定参数。取值:GetInstanceSummaryReportByInterval。

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID

StartTime String 2019-09-09 11:11:11

起始日期,格式yyyy-MM-dd HH:mm:ss,不得早于6个月前的时间点

EndTime String 2019-09-09 11:11:11

终止日期,格式yyyy-MM-dd HH:mm:ss

Interval String Daily

间隔类型。

  • Daily:天
  • Minute5:5分钟
PageNumber Integer 1

分页序号

PageSize Integer 2

分页大小

返回数据

名称 类型 示例值 描述
Code String OK

响应码

HttpStatusCode Integer 200

HTTP状态码

InstanceTimeIntervalReport Struct

报表

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID。

IntervalList Array of InstanceSummaryReport

分段报表。

InstanceSummaryReport
Inbound Struct

呼入指标。

AverageRingTime Long 0

平均振铃时长,单位秒。

AverageTalkTime Long 0

平均通话时长,单位秒。

AverageWaitTime Long 0

平均等待时长(等待时长=振铃时长+队列等待时长),单位秒。

AverageWorkTime Long 0

平均话后处理时长,单位秒。

CallsAbandonedInIVR Long 0

IVR放弃量,即电话进入IVR流程之后在IVR环节放弃。

CallsAbandonedInQueue Long 0

队列放弃量,即电话进入技能组之后在排队环节放弃。

CallsHandled Long 0

电话应答数。

CallsIncomingIVR Long 0

IVR进线量,即电话进入IVR流程。

CallsIncomingLine Long 0

电话进线量。

CallsIncomingQueue Long 0

技能组进线量,即电话进入技能组量。

CallsOffered Long 0

电话呼入数。

HandleRate Float 0

应答率。

MaxRingTime Long 0

最大振铃时长,单位秒。

MaxTalkTime String 0

最大通话时长,单位秒。

MaxWaitTime Long 0

最大等待时长(等待时长=振铃时长+队列等待时长),单位秒。

MaxWorkTime Long 0

最大话后处理时长,单位秒。

SatisfactionIndex Float 0

满意度指数。

SatisfactionSurveysOffered Long 0

满意度调查发送次数。

SatisfactionSurveysResponded Long 0

满意度调查响应次数。

ServiceLevel20 Float 0

20s应答率。

TotalRingTime Long 0

总振铃时长,单位秒。

TotalTalkTime Long 0

总通话时长,单位秒。

TotalWaitTime Long 0

总等待时长(等待时长=振铃时长+队列等待时长),单位秒。

TotalWorkTime Long 0

总话后处理时长,单位秒。

InstanceId String b0eb2742-f37e-4c67-82d4-25c651c1c450

呼叫中心实例ID。

Outbound Struct

呼出指标。

AnswerRate Float 1

接通率。

AverageDialingTime Long 15

平均拨号时长,单位秒。

AverageTalkTime Long 6

平均通话时长,单位秒。

AverageWorkTime Long 16

平均话后处理时长,单位秒。

CallsAnswered Long 1

电话接通量。

CallsDialed Long 1

电话拨号量。

MaxDialingTime Long 15

最大拨号时长,单位秒。

MaxTalkTime Long 6

最大通话时长,单位秒。

MaxWorkTime Long 16

最大话后处理时长,单位秒。

SatisfactionIndex Float 1

满意度指数。

SatisfactionSurveysOffered Long 1

满意度调查发送次数。

SatisfactionSurveysResponded Long 1

满意度调查响应次数。

TotalDialingTime Long 15

总拨号时长,单位秒。

TotalTalkTime Long 6

总通话时长,单位秒。

TotalWorkTime Long 16

总话后处理时长,单位秒。

Overall Struct

整体指标。

AverageReadyTime Long 6

平均就绪时长,单位为秒。

AverageTalkTime Long 6

平均通话时长,单位秒。

AverageWorkTime Long 16

平均话后处理时长,单位秒。

MaxReadyTime Long 12

最大就绪时长,单位为秒。

MaxTalkTime Long 6

最大通话时长,单位秒。

MaxWorkTime Long 16

最大话后处理时长,单位秒。

OccupancyRate Float 0.44897958636283275

座席利用率。

SatisfactionIndex Float 1

满意度指数。

SatisfactionSurveysOffered Long 1

满意度调查发送次数。

SatisfactionSurveysResponded Long 1

满意度调查响应次数。

TotalBreakTime Long 0

总小休时长,单位为秒。

TotalCalls Long 1

总电话接待量。包括应答的呼入电话和接通的呼出电话。

TotalLoggedInTime Long 49

总登录时长,单位秒。

TotalReadyTime Long 12

总就绪时长,单位为秒。

TotalTalkTime Long 6

总通话时长,单位秒。

TotalWorkTime Long 16

总话后处理时长,单位秒。

Timestamp String 2020-11-14 10:45:00

分段统计的开始时间。

Message String

响应信息

RequestId String 01B12EE4-6AF2-4730-8B78-EC15F4E5C025

请求ID

Success Boolean true

是否成功

示例

请求示例

http(s)://[Endpoint]/?Action=GetInstanceSummaryReportByInterval
&EndTime=2019-09-09 11:11:11
&InstanceId=b0eb2742-f37e-4c67-82d4-25c651c1c450
&StartTime=2019-09-09 11:11:11
&<公共请求参数>

正常返回示例

XML格式

<InstanceTimeIntervalReport>
    <InstanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</InstanceId>
    <IntervalList>
        <InstanceSummaryReport>
            <InstanceId>b0eb2742-f37e-4c67-82d4-25c651c1c450</InstanceId>
            <Timestamp>2020-11-14 10:45:00</Timestamp>
        </InstanceSummaryReport>
        <InstanceSummaryReport>
            <Inbound>
                <ServiceLevel20>0</ServiceLevel20>
                <CallsAbandonedInQueue>0</CallsAbandonedInQueue>
                <TotalWorkTime>0</TotalWorkTime>
                <CallsIncomingLine>0</CallsIncomingLine>
                <MaxRingTime>0</MaxRingTime>
                <CallsOffered>0</CallsOffered>
                <SatisfactionIndex>0</SatisfactionIndex>
                <CallsIncomingQueue>0</CallsIncomingQueue>
                <TotalRingTime>0</TotalRingTime>
                <HandleRate>0</HandleRate>
                <AverageWaitTime>0</AverageWaitTime>
                <TotalTalkTime>0</TotalTalkTime>
                <MaxTalkTime>0</MaxTalkTime>
                <AverageTalkTime>0</AverageTalkTime>
                <CallsAbandonedInIVR>0</CallsAbandonedInIVR>
                <SatisfactionSurveysOffered>0</SatisfactionSurveysOffered>
                <CallsHandled>0</CallsHandled>
                <CallsIncomingIVR>0</CallsIncomingIVR>
                <MaxWaitTime/>
                <SatisfactionSurveysResponded>0</SatisfactionSurveysResponded>
                <AverageRingTime>0</AverageRingTime>
                <TotalWaitTime/>
                <AverageWorkTime>0</AverageWorkTime>
                <MaxWorkTime>0</MaxWorkTime>
            </Inbound>
            <Overall>
                <TotalReadyTime>12</TotalReadyTime>
                <TotalBreakTime>0</TotalBreakTime>
                <TotalCalls>1</TotalCalls>
                <TotalWorkTime>16</TotalWorkTime>
                <SatisfactionSurveysOffered>1</SatisfactionSurveysOffered>
                <SatisfactionIndex>1</SatisfactionIndex>
                <SatisfactionSurveysResponded>1</SatisfactionSurveysResponded>
                <TotalTalkTime>6</TotalTalkTime>
                <AverageReadyTime>6</AverageReadyTime>
                <TotalLoggedInTime>49</TotalLoggedInTime>
                <MaxTalkTime>6</MaxTalkTime>
                <AverageWorkTime>16</AverageWorkTime>
                <MaxReadyTime>12</MaxReadyTime>
                <MaxWorkTime>16</MaxWorkTime>
                <AverageTalkTime>6</AverageTalkTime>
                <OccupancyRate>0.44897958636283275</OccupancyRate>
            </Overall>
            <Outbound>
                <TotalDialingTime>15</TotalDialingTime>
                <TotalWorkTime>16</TotalWorkTime>
                <SatisfactionSurveysOffered>1</SatisfactionSurveysOffered>
                <SatisfactionIndex>1</SatisfactionIndex>
                <SatisfactionSurveysResponded>1</SatisfactionSurveysResponded>
                <AverageDialingTime>15</AverageDialingTime>
                <CallsAnswered>1</CallsAnswered>
                <TotalTalkTime>6</TotalTalkTime>
                <CallsDialed>1</CallsDialed>
                <MaxDialingTime>15</MaxDialingTime>
                <MaxTalkTime>6</MaxTalkTime>
                <AverageWorkTime>16</AverageWorkTime>
                <MaxWorkTime>16</MaxWorkTime>
                <AverageTalkTime>6</AverageTalkTime>
                <AnswerRate>1</AnswerRate>
            </Outbound>
        </InstanceSummaryReport>
    </IntervalList>
</InstanceTimeIntervalReport>
<Message>无</Message>
<RequestId>01B12EE4-6AF2-4730-8B78-EC15F4E5C025</RequestId>
<HttpStatusCode>200</HttpStatusCode>
<Code>OK</Code>
<Success>true</Success>

JSON格式

{
	"InstanceTimeIntervalReport": {
		"InstanceId": "b0eb2742-f37e-4c67-82d4-25c651c1c450",
		"IntervalList": {
			"InstanceSummaryReport": [{
				"InstanceId": "b0eb2742-f37e-4c67-82d4-25c651c1c450",
				"Timestamp": "2020-11-14 10:45:00"
			}, {
				"Inbound": {
					"ServiceLevel20": "0",
					"CallsAbandonedInQueue": "0",
					"TotalWorkTime": "0",
					"CallsIncomingLine": "0",
					"MaxRingTime": "0",
					"CallsOffered": "0",
					"SatisfactionIndex": "0",
					"CallsIncomingQueue": "0",
					"TotalRingTime": "0",
					"HandleRate": "0",
					"AverageWaitTime": "0",
					"TotalTalkTime": "0",
					"MaxTalkTime": "0",
					"AverageTalkTime": "0",
					"CallsAbandonedInIVR": "0",
					"SatisfactionSurveysOffered": "0",
					"CallsHandled": "0",
					"CallsIncomingIVR": "0",
					"MaxWaitTime": "",
					"SatisfactionSurveysResponded": "0",
					"AverageRingTime": "0",
					"TotalWaitTime": "",
					"AverageWorkTime": "0",
					"MaxWorkTime": "0"
				},
				"Overall": {
					"TotalReadyTime": "12",
					"TotalBreakTime": "0",
					"TotalCalls": "1",
					"TotalWorkTime": "16",
					"SatisfactionSurveysOffered": "1",
					"SatisfactionIndex": "1",
					"SatisfactionSurveysResponded": "1",
					"TotalTalkTime": "6",
					"AverageReadyTime": "6",
					"TotalLoggedInTime": "49",
					"MaxTalkTime": "6",
					"AverageWorkTime": "16",
					"MaxReadyTime": "12",
					"MaxWorkTime": "16",
					"AverageTalkTime": "6",
					"OccupancyRate": "0.44897958636283275"
				},
				"Outbound": {
					"TotalDialingTime": "15",
					"TotalWorkTime": "16",
					"SatisfactionSurveysOffered": "1",
					"SatisfactionIndex": "1",
					"SatisfactionSurveysResponded": "1",
					"AverageDialingTime": "15",
					"CallsAnswered": "1",
					"TotalTalkTime": "6",
					"CallsDialed": "1",
					"MaxDialingTime": "15",
					"MaxTalkTime": "6",
					"AverageWorkTime": "16",
					"MaxWorkTime": "16",
					"AverageTalkTime": "6",
					"AnswerRate": "1"
				}
			}]
		}
	},
	"Message": "无",
	"RequestId": "01B12EE4-6AF2-4730-8B78-EC15F4E5C025",
	"HttpStatusCode": "200",
	"Code": "OK",
	"Success": "true"
}

错误码

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