GetDepartmentalLatitudeAgentStatus-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Operation description

Before invoking this API, ensure that you have activated the service and created an instance.
If you need to specify department information, refer to the guidance in the Request Parameters section.

Queries per second (QPS) limits

Per-user invocation frequency: 100 times/second.
API-wide invocation frequency: 100 times/second.

Note

If the total invocations from multiple users exceed the API-wide frequency limit, throttling will be triggered.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	AICCS instance ID. You can obtain it from Instance Management in the left-side navigation pane of the Artificial Intelligence Cloud Call Service console.	ccc_xp_pre-cn-***
StartDate	integer	No	Start date UNIX timestamp. Unit: milliseconds.	1615083365000
EndDate	integer	No	End UNIX timestamp. Unit: milliseconds.	1617761765000
PageSize	integer	No	Page size. The value must be greater than 0. Default value: 20.	20
CurrentPage	integer	No	Current page number. The value must be greater than 0. Default value: 1.	1
DepIds	array	No	List of department IDs.
	integer	No	Department ID. You can invoke the GetAllDepartment API and view the DepartmentId in the response parameters to obtain the department ID.	100
ExistDepartmentGrouping	boolean	No	Indicates whether to query by department grouping. Valid values: true: Yes. false: No.	true

Response elements

Element	Type	Description	Example
	object	result
Message	string	Status code description.	message
RequestId	string	Request ID.	EE338D98-9BD3-4413-B165
Data	object	Data list.
TotalNum	integer	Total number of pages.	4
PageNum	integer	Current page number.	1
PageSize	integer	Page size.	2000
Rows	string	The information is a JSON string of type List.	{"tenant_id":905,"n_resttype_now":0,"tenant_name":"非单元测试化BU","n_resttype1_now":0,"department_id":-1,"department_name":-1,"n_resttype98_now":0,"n_online_now":0,"date_id":20210329,"n_resttype3_now":0,"n_resttype5_now":0,"n_busy_now":0,"n_resttype2_now":0,"n_idle_now":0,"n_resttype4_now":0,"n_ack_now":0,"n_resttype99_now":0}
Code	string	Status code. A return value of 200 indicates that the request succeeded.	200
Success	boolean	Indicates whether the API call succeeded. Valid values: true: Succeeded. false: Failed.	true

Parameter description for the returned parameter Rows:

n_idle_now: Current number of idle agents  
n_resttype_now: Current number of agents on short breaks  
n_resttype1_now: Current number of agents on regular short breaks  
n_resttype2_now: Current number of agents on meal breaks  
n_resttype3_now: Current number of agents in meetings  
n_resttype4_now: Current number of agents receiving coaching  
n_resttype5_now: Current number of agents in training  
n_resttype98_now: Current number of agents on forced breaks  
n_resttype99_now: Current number of agents signed in but on break  
n_ack_now: Current number of agents in post-processing  
n_online_now: Current number of online agents  
n_busy_now: Current number of agents on calls  
tenant_id: Tenant ID  
tenant_name: Tenant name  
department_id: Department ID  
department_name: Department name  
date_id: Date  
n_inqueue_now: Current number of members in queue  
n_inservice_now: Current number of members in service  
time_value: UNIX timestamp  
fst_assign_time: Earliest assignment time in this queue, indicating when queued members were assigned

Examples

Success response

JSON format

{
  "Message": "message",
  "RequestId": "EE338D98-9BD3-4413-B165",
  "Data": {
    "TotalNum": 4,
    "PageNum": 1,
    "PageSize": 2000,
    "Rows": "{\"tenant_id\":905,\"n_resttype_now\":0,\"tenant_name\":\"非单元测试化BU\",\"n_resttype1_now\":0,\"department_id\":-1,\"department_name\":-1,\"n_resttype98_now\":0,\"n_online_now\":0,\"date_id\":20210329,\"n_resttype3_now\":0,\"n_resttype5_now\":0,\"n_busy_now\":0,\"n_resttype2_now\":0,\"n_idle_now\":0,\"n_resttype4_now\":0,\"n_ack_now\":0,\"n_resttype99_now\":0}"
  },
  "Code": "200",
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.