QuerySkillGroups-Artificial Intelligence Cloud Call Service(AICCS)-阿里云帮助中心

Queries the skill group list of the Cloud Customer Service System by instance ID.

Operation description

This operation queries information about skill groups, such as the display name, description, channel type, and ID. For more information, see Response elements.

QPS limit

Single-user call frequency: not throttled.
API frequency: 1,000 calls per second.

Note

If the total calls from multiple users exceed the API frequency, throttling is triggered.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
InstanceId	string	Yes	The ID of the AICCS instance. You can obtain the instance ID from Instance Management in the left-side navigation pane of the Artificial Intelligence Cloud Call Service console.	ccc_xp_pre-cn-***
PageNo	integer	Yes	The page number. The value must be greater than 0. Default value: 1.	1
PageSize	integer	Yes	The number of entries per page. The value must be greater than 0. Default value: 20.	20
ClientToken	string	No	The unique ID of the client request. Used for idempotence verification. You can use a UUID to generate this ID.	46c1341e-2648-447a-****-70b6a298d94d
ChannelType	integer	No	The channel type of the skill group. Valid values: 0: All skill groups are returned. 1: Hotline skill group. 2: Online skill group. 3: Online + hotline skill group. 4: Ticket skill group. 5: Hotline + ticket skill group. 6: Online + ticket skill group. 7: Online + hotline + ticket skill group. Valid values: 1 : Hotline skill group. 2 : Online skill group. 4 : Ticket skill group.	2
DepartmentId	integer	No	The department ID.	1023****

Response elements

Element	Type	Description	Example
	object	The response parameters.
OnePageSize	integer	The number of entries per page.	20
TotalPage	integer	The total number of pages.	4
RequestId	string	The request ID.	EE338D98-9BD3-4413-B165
CurrentPage	integer	The current page number.	1
TotalResults	integer	The total number of records.	76
Data	array<object>	The data.
	object	The data information.
Description	string	The description of the skill group.	Automation skill group
SkillGroupName	string	The name of the skill group.	Automation skill group
DisplayName	string	The display name of the skill group.	Automation skill group
SkillGroupId	integer	The ID of the skill group.	123456
ChannelType	integer	The channel type of the skill group.	2

Examples

Success response

JSON format

{
  "OnePageSize": 20,
  "TotalPage": 4,
  "RequestId": "EE338D98-9BD3-4413-B165",
  "CurrentPage": 1,
  "TotalResults": 76,
  "Data": [
    {
      "Description": "自动化技能组",
      "SkillGroupName": "自动化技能组",
      "DisplayName": "自动化技能组",
      "SkillGroupId": 123456,
      "ChannelType": 2
    }
  ]
}

Error codes

HTTP status code	Error code	Error message	Description
400	InvalidInstanceId	The specified instance is unavailable or does not exist.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.