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Configure O&M report delivery

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DAS Agent generates daily O&M reports, but reviewing them requires you to log on to the console manually, which makes it easy to miss critical findings. After you enable delivery settings, the system automatically delivers the previous day's O&M report to designated contacts by SMS, email, or webhook after 09:00 local time of the agent group each day, keeping you informed of your database health.

Prerequisites

Before you create a delivery policy, complete the following preparations:

Configure alert contacts or contact groups

A delivery policy requires recipients. Configure contact information for the notification channels you plan to use. You must configure at least one alert contact or one alert contact group.

Configure alert contacts

  1. Log on to the AI-Native Database Service console.

  2. In the left-side navigation pane, click Database O&M to go to the DAS Agent console.

  3. In the left-side navigation pane of the console, click O&M Reports. On the page that appears, click Go to Settings.

  4. In the upper-right corner, click Create Contact. Configure the following parameters based on the notification channels you plan to use, and then click Create.

    Parameter

    Description

    Name

    Enter a name for the contact.

    Phone Number

    Required if you want to deliver O&M reports by SMS. Enter the phone number and click Send Verification Code.

    Note

    Only mobile phone numbers in the China (Mainland) region can receive O&M reports by SMS.

    Phone Verification Code

    Enter the verification code received on your phone.

    Email

    Required if you want to deliver O&M reports by email. Enter the email address and click Send Verification Code.

    Email Verification Code

    Enter the verification code received in your email.

    Webhook

    Required if you want to deliver O&M reports by webhook. Enter the webhook URL.

    Join Existing Contact Group

    Select an existing contact group to join.

  5. You can also configure alert contacts in the DAS console. For more information, see Add an alert contact.

Configure alert contact groups

  1. Log on to the AI-Native Database Service console.

  2. In the left-side navigation pane, click Database O&M to go to the DAS Agent console.

  3. In the left-side navigation pane of the console, click O&M Reports. On the page that appears, click Go to Settings.

  4. In the upper-right corner, click Create Contact Group. Configure the following parameters and then click Create.

    Parameter

    Description

    Group Name

    Enter a name for the contact group.

    Description

    Enter a description for the contact group.

    Select Contacts

    Select contacts from the existing list, or create new contacts.

  5. You can also configure alert contact groups in the DAS console. For more information, see Add a contact group.

(Optional) Create an agent group

Delivery policies are configured on a per-agent-group basis. Each region has a default agent group that you can select. To create a custom agent group, perform the following steps.

Note

Creating custom agent groups requires DAS Agent Enterprise Edition. Trial Edition and Basic Edition support default agent groups only.

  1. Log on to the DAS console.

  2. In the left-side navigation pane, choose DAS Agent > DAS Agent.

  3. At the top of the page, select the region in which you want to create the agent group. In the DAS Agent Configuration area, click Add.

  4. In the right-side panel, configure the agent group name and select the instances to associate. In the Report Frequency area, select Daily Report, and then click OK.

Enable O&M reports

Only agent groups with the O&M report feature enabled and at least one successfully generated report have content available for delivery.

  1. Log on to the AI-Native Database Service console.

  2. In the left-side navigation pane, click Database O&M to go to the DAS Agent console.

  3. In the left-side navigation pane of the console, click O&M Reports, and then enable O&M reports on the page that appears.

  4. At the top of the page, select the region of the agent group whose reports you want to subscribe to. In the DAS Agent Configuration area, find the target agent group and click Edit in the Actions column.

  5. In the right-side panel, go to the Report Frequency area and select Daily Report. Then click OK.

  6. Wait at least one day and confirm that the system has successfully generated at least one O&M report. If no report is available for the previous day, no delivery is triggered even if a delivery policy has been created.

Create a delivery policy

  1. Log on to the AI-Native Database Service console.

  2. In the left-side navigation pane, click Database O&M to go to the DAS Agent console.

  3. In the left-side navigation pane of the console, click O&M Reports. On the page that appears, click Go to Settings.

  4. In the upper-right corner, click Create Policy. Configure the following fields and then click Create:

    Field

    Required

    Description

    Name

    Yes

    Must be unique within the account. Maximum length: 64 characters. This field cannot be changed after you save the setting.

    Description

    No

    Free-text notes for team collaboration.

    Enabled Status

    Yes

    Enabled by default. Turn off to suspend delivery. Keep this enabled.

    Agent Group

    No

    Select one or more agent groups from the drop-down list. Leave this field empty if you do not need to subscribe to any agent group yet.

    Push Method

    Yes

    Select at least one channel: Text Message, Email, or Webhook.

    Note

    Only mobile phone numbers in the China (Mainland) region can receive O&M reports by SMS.

    Contact Group

    No

    Select one or more groups from your alert contact groups. You must specify at least one Contact or one Contact Group.

    Contact

    No

    Select one or more individuals from your alert contacts. You must specify at least one Contact Group or one Contact. If both are specified, the final recipient list is the deduplicated union of both.

  1. After the policy is created, you can view its details and manage it on the Push Policy page.

    Column

    Description

    Policy Name

    The name of the delivery policy. The description is displayed below the name.

    Agent

    The agent groups configured in this policy. Only agent groups that still exist are displayed.

    Push Target

    The contacts or contact groups configured in this policy. Only contacts and contact groups that still exist are displayed.

    Updated Time

    The time of the most recent modification to this policy.

    Push Method

    The notification channels configured in this policy. You can add or remove channels directly in this column. Multiple channels can be enabled at the same time.

    Enabled Status

    Enable or disable the policy. Reports are delivered only when the policy is enabled. Disabling it suspends delivery but preserves the configuration.

    Actions

    Edit or delete the policy.

Manage delivery policies

You can manage created policies on the Push Policy page:

Edit a delivery policy

In the Actions column of the target policy, click the edit icon. In the Edit Policy dialog box, modify the policy. All fields except the setting name can be modified.

Enable or disable delivery

Toggle the Enabled Status switch in the target policy row. Reports are delivered only when the policy is enabled. Disabling it suspends delivery but preserves the configuration.

Delete a delivery policy

In the Actions column of the target policy, click the delete icon. In the dialog box that appears, click Delete. The configuration is permanently removed and cannot be recovered.

Supported notification channels

You can enable multiple notification channels at the same time:

  • SMS: Sends a link to the O&M report to the contact's phone number.

  • Email: Sends a link to the O&M report to the contact's email address.

  • Webhook: Delivers the report to an instant messaging tool through a chatbot. The following types are supported:

    • DingTalk chatbot

    • WeCom chatbot

    • Feishu chatbot (China edition)

    • Lark chatbot (International edition)

Important

If a webhook chatbot (DingTalk, WeCom, Feishu, or Lark) is configured with a custom keyword security setting, add DAS to the keyword list. Otherwise, the chatbot blocks notifications.

Delivery schedule and frequency

Item

Description

Frequency

At most once per day.

Delivery time

The system attempts delivery after 09:00 local time of the agent group's region.

Content

A link to the previous day's O&M report in PDF format.

Notification examples

All notification channels share the same core information (agent group name, report date, PDF link, and delivery time), but the presentation format differs by channel.

Webhook

Webhook notifications appear as message cards in the chatbot. The title always includes the keyword DAS to comply with custom keyword security filters.

SMS

SMS notifications are constrained by character limits and contain only the most essential information. The PDF link is provided as a short URL. Example:

[Alibaba Cloud] Dear xxx, the O&M daily report (2026-05-21) for your instance default-agent(CN) is ready. View it here: https://t.aliyun.com/zPXr3yP7

Email

Email notifications use a structured rich-text format:

  • Subject line: Includes the keyword DAS for easy filtering and archiving.

  • Body: Presents key information in a card layout, with a View Full Report PDF button.

  • Plain-text link: A plain-text URL below the button ensures access when the rich-text format cannot be rendered.

FAQ

I just created a delivery policy but have not received a report. What should I check?

  • Verify that the agent group has a Completed O&M report for the previous day.

  • Verify that the current time has passed 09:00 in the agent group's local time zone.

Why does a validation error say "Invalid agent / contact / contact group" when I create a policy?

Check whether the selected items still exist and belong to the current account. A deleted item causes the creation to fail.

Why does the list show fewer agent groups or contacts than before?

When an agent group, contact, or contact group is deleted, the system automatically removes invalid references from the associated delivery policies. No manual cleanup is required.

How do I pause delivery temporarily without deleting the configuration?

Toggle the Enabled Status switch in the target policy row to disable the policy. The configuration is preserved, and you can re-enable delivery at any time.

Can the system deliver today's report instead of yesterday's?

No. The system delivers the previous day's O&M report to ensure that the data is complete and ready for review.

Which chatbot types does the webhook channel support?

DingTalk chatbot, WeCom chatbot, Feishu chatbot (China edition), and Lark chatbot (International edition). Other webhook types are not supported.

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