Refund policies
Learn AI Gateway refund rules, request a refund for subscription instances, and find your refund destination.
Refund rules
Refund eligibility depends on the billing method.
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Billing method |
Refund conditions |
Refund method |
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subscription |
You can request a refund for subscription resources you no longer need. Check the Unsubscription Rules before proceeding. |
Review the unsubscription rules, then submit a refund request in the AI Gateway console. Request a refund for a subscription instance. |
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pay-as-you-go |
Pay-as-you-go instances are billed by actual usage. Refunds do not apply. Note
If you no longer need a pay-as-you-go instance, back up or migrate its data, then release the instance. Billing stops after release. |
Not applicable. |
Refund a subscription instance
Log on to the AI Gateway console.
In the navigation pane on the left, choose Instance. In the top menu bar, select a region.
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On the Instance page, find the instance and copy its ID.
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In the top navigation bar, choose Fee > Billing Management.
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In the left navigation pane, choose Orders > Refund. On the Refund Resources tab, verify that Normal Cloud Resources is selected, enter the copied instance ID in the Instance ID field, and click Search.
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In the Actions column, click Unsubscribe Resource. Select the I Have Read And Agree To The Refund Rules And Confirm The Refund Amount and I Confirm That The Data Of The Unsubscribed Instance Has Been Backed Up And Migrated checkboxes, then click Unsubscribe Now.
Refund destination
Check Refund destination to find where your refund goes.
References
Common refund questions are answered in the Refund FAQ.