This page lists all Interactive Voice Response (IVR) flows in the Cloud Contact Center, and lets you view their basic information and perform operations on them.
In the navigation pane on the left, choose Flow Management > IVR Flow to view the list of IVR flows.
Status descriptions
Unpublished: A new IVR flow has this status before it is published.
Publishing: The flow enters this status when you click the Publish button or the Save and Publish button on the canvas.
Published: The flow was published successfully. You must attach a phone number to the flow before it can receive incoming calls.
Editing: The IVR flow is being edited. Only one user can edit a flow at a time. After making changes, click Save or Cancel. Otherwise, the flow remains locked in the Editing status.
Updated, Unpublished: The IVR flow was published, but has since been modified. After you finish editing, you can publish the flow again.
Publish failed: The publishing operation failed. This is often caused by modules that are missing an exit branch or are not connected correctly.
Note:
When a flow is in the Publishing status, the Operations column is empty and no actions are available. Click the refresh button to update the status.
When a flow is in the Editing status, only the Edit operation is available. If another administrator is currently editing the flow or has left it open with unsaved changes, you cannot edit it. A message indicates which administrator is editing the flow. To edit the flow, contact that administrator and ask them to save their changes or cancel the edit.