This topic describes how to connect using the Session Initiation Protocol (SIP).
Overview
Cloud Contact Center supports connecting to your company's existing landline numbers through a SIP Trunk. This lets you use your own numbers for inbound and outbound calls. After the connection is complete, you are responsible for settling communication fees for the number with your carrier. Cloud Contact Center does not charge fees for the connection or for using the number.
Connecting your own number involves two steps:
1. Create a SIP channel and configure a SIP device or SIP relay.
2. Add numbers to the SIP channel.
Scenarios
You can connect your existing business numbers to the Cloud Contact Center platform. Integrating the SIP protocol into your call center system enables phone calls and multimedia communication.
Cloud Contact Center SIP connection IP addresses
The configuration for voice services or digital employees is as follows:
Signaling server | Media server |
106.15.103.10 106.14.62.239 139.196.184.245 139.196.104.70 139.196.196.243 47.100.87.231 | 101.132.169.114 106.14.41.152 47.100.180.51 106.14.6.101 106.14.171.191 106.14.14.98 139.224.190.86 47.103.81.233 47.103.70.225 47.102.122.227 |
Signaling UDP port: 8000/8000 | Media UDP port range: 40000 to 60000 |
What information do you need from your number's carrier?
Determine whether your line is an analog, E1, or T1 line. If you are unsure, contact your carrier to confirm the line type.
Cloud Contact Center does not provide voice gateway devices. You must purchase your own device that supports connections using the SIP protocol.
After your carrier provides the IP address for the line, both parties must confirm that the connection requirements are met. Then, schedule a time for joint testing.
Device requirements and connection instructions
For more information about device requirements and the connection process, see SIP Connection Guide.
Add numbers
After you add the line, our operations team configures your business numbers to use that line. For assistance with the connection, contact our pre-sales team by adding the service account: cccsupport2.