Error when creating a file: 553 could not create file

Possible causes

• The number of files on your website has exceeded the limit.

• You do not have the required permissions to create files in the site directory.

Solution

1. Log in to the Alibaba Cloud Web Hosting console.

2. On the Site Information page, in the Website Information section, check if your web space usage or file and folder count has reached the limit.

   • If a limit has been reached, delete unnecessary files or upgrade your Alibaba Cloud Web Hosting instance. Then, try to create the file again. For more information about how to upgrade the instance, see Upgrade an Alibaba Cloud Web Hosting instance.

   • If neither limit has been reached, proceed to the next step.

3. Connect to your Alibaba Cloud Web Hosting instance with FileZilla.

   For detailed instructions, see Manage website files by using FileZilla.

4. Review the functions and permissions of directories on Alibaba Cloud Web Hosting instances, which vary by operating system.

   • The following table describes the common directories on an Alibaba Cloud Web Hosting instance that runs the Linux operating system.

     Directory name	Description	Permission
     /	The FTP root directory.	read-only permission
     /awstats	The directory where log analysis and statistics reports are stored. This directory is currently empty.	read-only permission
     /ftplogs	The directory where FTP access logs are stored.	read-only permission
     /htdocs	The website root directory. You must upload your website application or web files to this directory.	read-write permission
     /myfolder	Content in this directory is not accessible to web users. You can temporarily store private content in this directory, such as a site backup or database backup.	read-write permission
     /php_upload_tmp	The directory for PHP upload cache files, such as session data.	read-write permission
     /wwwlogs	The directory where www access logs are stored.	read-only permission

   • The following table describes the common directories on an Alibaba Cloud Web Hosting instance that runs the Windows operating system.

     Directory name	Description	Permission
     /	The website root directory. You must upload your website files to this directory.	read-write permission
     /HttpErrors	You can upload your 404 error page to this directory.	read-write permission

5. Create the file again in a site directory that has read-write permissions.

   • On an Alibaba Cloud Web Hosting instance that runs Linux, you can create files in the /htdocs, /myfolder, and /php_upload_tmp directories.

   • On an Alibaba Cloud Web Hosting instance that runs Windows, you can create files in the / and /HttpErrors directories.

   Note

   If the issue persists, submit a ticket.