Modern finance industry
This topic describes best practices for the WUYING Workspace solution in the modern finance industry.
Scenarios
As Internet technology advances, financial institutions are creating new business models for capital financing, payments, investments, and information services. These models rely heavily on endpoints. This reliance increases the demand for elastic computing power and presents greater challenges for data security and compliance.
Financial institutions want to use artificial intelligence (AI) and big data for automated, intelligent, and visual endpoint operations and management (O&M). This helps them reduce costs and improve efficiency.
Customer pain points
Secure office and R&D
Traditional solutions make it difficult to manage data storage and peripherals. In addition, installing multiple endpoint security products consumes significant endpoint resources.
Employees cannot securely access the corporate environment during pandemic lockdowns.
There is no effective way to recover accidentally deleted work documents.
It is difficult to collaboratively edit work documents while working remotely or traveling.
Customer service centers
Endpoint data security requirements are high, and a data breach can have widespread consequences. Although endpoint configuration requirements are low, installing multiple endpoint control applications consumes significant resources.
High employee turnover and geographically dispersed users, combined with numerous PCs that have long runtimes and high failure rates, lead to difficult maintenance and high depreciation costs.
Traditional PCs have high power consumption, are noisy, and take up a lot of space.
Secure remote work access is not possible.
Community operations
Running multiple instant messaging (IM) accounts on a single device can easily lead to account bans. However, hardware devices are limited, and dedicating one device per IM account is too expensive.
Employee behavior is difficult to control. To improve efficiency, some operators use unauthorized plug-ins to push messages.
Sending a high volume of concurrent messages from the same egress IP address can cause the IM service provider to ban the IP address.
Employee turnover creates data security risks. Securities regulators periodically inspect banned accounts and chat logs, which can affect license assessments.
Solutions
Secure office and R&D
Centralized data storage and control in the cloud secures core enterprise intellectual property.
Features such as IP address whitelists, logon method controls, and multi-factor authentication secure user identities.
Policies such as USB control and Internet access permissions provide complete control over data streams.
Support for multi-device access and unified remote data access improves the efficiency and security of remote collaboration and remote work.
Native security features eliminate the need to install third-party products.
Customer service centers
Native security control policies eliminate the need for third-party products. Unified configuration control prevents sensitive data from being stored on local devices.
You can quickly provision customer service environments using unified image templates and software distribution. This allows employees to start work immediately.
You can reduce IT costs by quickly adjusting WUYING Workspace configurations to meet changing business needs. Subscription and pay-as-you-go billing models increase business agility.
Multi-device logon and energy-saving features provide more flexibility for tasks such as remote customer service and recruitment.
Community operations
You can use compliant methods to avoid the risk of bans for running multiple IM accounts. Native security provides controls and auditing for the transmission of critical data.
The Integrated Cloud Robot provides features such as customer retention, activation, and conversion, and aggregated chat, while also serving as a centralized capability platform for business scenarios. You can integrate it into your system using APIs and Web SDKs to quickly launch your business and improve operational efficiency.
Unified customer service O&M and template updates support remote troubleshooting. Open APIs can be integrated with customer monitoring, O&M, and other platforms to reduce O&M costs.
You can reduce costs for operations management, device maintenance (such as PCs and Robotic Process Automation (RPA)), and security.
Solution architecture
Secure R&D office
Access experience:
WUYING Workspace network access: Direct connection over the Internet.
Network connections between cloud services and on-premises data centers: IPsec-VPN tunnels, SAG, and Express Connect circuits
Security control:
Endpoint side: WUYING Workspace, WUYING Cloud Security Endpoint Protection, WUYING App Center.
Network side: WUYING Cloud Security Endpoint Protection, CEN, security groups.
Data side: Enterprise Drive, WUYING NAS, or local NAS.
Operations management:
On-premises environment integration: Seamless integration with local Active Directory (AD) domains. Other systems can be integrated through third-party authentication platforms or using automated O&M control API operations.
Control platform: Resource Access Management (RAM), hierarchical authorization.
Customer service center
Access experience:
Cloud desktops connect directly to the public network.
Connecting cloud resources to an on-premises data center: IPSec-VPN tunnels, SAG access, or Express Connect circuits
Security control:
Endpoint side: WUYING Workspace, WUYING Cloud Security Endpoint Protection, WUYING App Center.
Network side: WUYING Cloud Security Endpoint Protection, CEN, security groups.
Data side: Enterprise Drive, WUYING NAS, or local NAS.
Operations management:
On-premises environment integration: Integration with third-party authentication platforms, automated lifecycle management.
Control platform: RAM, hierarchical authorization.
Community operations
Access experience:
Accessing a cloud computer: Direct public network connection
Connectivity between cloud resources and Internet Data Centers (IDCs) is achieved through an IPsec-VPN tunnel, SAG access, and an Express Connect circuit.
Security control:
Endpoint side: WUYING Workspace, WUYING Cloud Security Endpoint Protection.
Network side: WUYING Cloud Security Endpoint Protection.
Data side: System disks, data disks.
Operations management:
On-premises environment integration: Seamless integration with local AD domains. Other systems can be integrated through third-party authentication platforms.
Control platform: RAM, hierarchical authorization.
Operational efficiency improvement:
Automation bot: Cloud RPA.