Terms

Term

Description

Remote log/User log

Logs that an app saves on a user's device.

Log pull

Pulls logs that an app saves on a user's device to the Remote Log Access console.

Log level

Remote Log Access defines four log levels:

• Error: Error message

• Warn: Warning message

• Info: General information

• Debug: Debugging information

The log levels are sorted in this order: Error > Warn > Info > Debug

Pull level

The level used to filter logs that are pulled to the Remote Log Access console. Only logs with a level equal to or higher than the pull level are pulled to the console.

• If the pull level is set to Error, logs of the Error level are pulled.

• If the pull level is set to Warn, logs of the Warn level and higher are pulled. This includes Warn and Error logs.

• If the pull level is set to Info, logs of the Info level and higher are pulled. This includes Info, Warn, and Error logs.

• If the pull level is set to Debug, logs of the Debug level and higher are pulled. This includes all log levels.

The pull level is globally set during software development kit (SDK) initialization. If not set, the default level is Info.

Pull task

Executes a log pull based on predefined settings. Specify devices for the pull task using one of two methods: Pull by device or Pull by condition.

Task type

Remote log tasks are categorized into two types: Pull by device and Pull by condition.

Pull by device

Targeted recovery. Issue commands to devices known to have been online previously to pinpoint and troubleshoot issues with historical devices.

Pull by condition

Preset filtering rules to listen for device online events and capture on-site logs in real time from devices that meet the conditions, including new devices.

Pull status

The stages that describe the progress of a pull task during execution. Pull statuses include the following:

• Start pull: The task is created, but the device is not active.

• Task sent: The device responds to the pull task and checks local files.

• Token issued: The device requests a token from the server-side to upload the relevant files.

• Get logs: The logs uploaded by the device are successfully received.

• Send for parsing: The device logs are sent to the server-side for parsing.

• Pull successful: The logs are parsed successfully.

• Pull failed: The pull task was interrupted by an error.

• Pull timeout: The device did not retrieve the task within 24 hours.

• Task canceled: The pull task was canceled by the user or the system.