Troubleshoot DNS verification for HTTPS certificates

Requesting an HTTPS certificate requires a verification step that can occasionally fail.

In the verification information step, you must add a DNS record in your domain name console. This record includes the record type (TXT), host record (for example, _dnsauth), and record value fields. If the page displays a "DNS record value does not match" error after you click the Verify button, the verification has failed.

Verification failures typically occur in one of the following two scenarios:

Scenario 1: If you purchased the domain and certificate under the same Alibaba Cloud account, refresh the page and click Verify again.

Scenario 2: If you purchased the domain and certificate under different Alibaba Cloud accounts, or purchased the domain from another provider, add the DNS record shown on the page to your domain name console, then click Verify again.