FAQ
This topic lists frequently asked questions (FAQ) about Wanxiaozi AI Website Builder. The questions are grouped by scenario, including control operations, backend maintenance, website publishing, and system pages. Pre-sales and after-sales questions are also included to help you quickly find answers.
Control operations
This section covers usage tips and troubleshooting for various controls in the website builder. The questions are divided into the following subcategories based on control type.
Basic elements
Subcategory | Example questions |
Button settings and styles, redirect configuration, mouse hover effects, and one-click back-to-top. | |
Font size settings not taking effect, inserting and merging tables, adding hyperlinks, and incomplete display of collapsible panels. | |
Image upload formats and sizes, banner image settings, image redirect links, viewing Alt tags, and adding images and text within containers. |
Content display
Subcategory | Example questions |
Editing and modifying product content, sorting products, incomplete display of product thumbnails, showing and hiding prices, and adding related products. | |
Editing articles and setting titles, and accessing the article editing page. | |
Uploading files such as PDF files, and file categorization display effects. | |
Image carousel settings and full-screen effect configuration. | |
Displaying and arranging multiple images, and titles disappearing after replacing images. |
Interaction and features
Subcategory | Example questions |
Creating and editing forms, collecting and exporting data, sending data to mailboxes, and abnormal display of ID card numbers. | |
Frontend messages not appearing in the backend, and viewing message reply content. | |
Publishing announcements and configuring pop-up settings. | |
Displaying images by category, and modifying the title of product or article category result pages. | |
Adding and configuring the contact information floater. | |
Removing the ellipsis from the company information control. |
Media embedding
Subcategory | Example questions |
Video upload and playback errors, activating video-on-demand and configuring domain names, viewing traffic, and setting thumbnails. | |
Embedding videos from third-party platforms such as Bilibili. | |
Adding maps and modifying locations, adding multiple locations, Google Maps support, and submitting sitemaps. |
Advanced Features
Subcategory | Example questions |
Inserting custom code, and disabling right-click to save images and copy text. | |
Integrating and configuring third-party controls. | |
Using RDS Copilot, enabling and disabling responsive settings, changing templates, adding containers, using the ruler, multi-language support, and image blur. |
Backend maintenance
This section covers questions related to website backend management, including scenarios such as SEO optimization, content management, and e-commerce operations.
Subcategory | Example questions |
Basic SEO settings, multi-language keyword configuration, H tag settings, site verification (Baidu/360/Bing), robots files, and preview not updating after SEO changes. | |
Editing and uploading products and articles, batch uploads, custom sorting, secondary categorization, TDK settings, parameters not displaying, and image upload failures. | |
Alipay/PayPal payment configuration, WeChat quick logon, member registration and password reset, shipping fee settings, and activating e-commerce features. | |
Changing templates, viewing website expiration dates, viewing product nodes, modifying browser icons, and changing company names. | |
Website data backup and restore operations. | |
Viewing and analyzing website traffic data. | |
Setting up and managing multi-language websites. | |
Configuring video and text message notifications. |
Website publishing
This section covers common questions during the website publishing process, including HTTPS secure configuration, domain name resolution, ICP filing, and access errors.
Subcategory | Example questions |
HTTPS concept explanation, SSL Certificate configuration failure, configuring HTTPS for Chinese domain names, 'not secure' warnings after configuration, viewing certificate expiration dates, and DNS validation failure. | |
Generating canonical name (CNAME) values, domain name resolution not taking effect, Chinese domain name resolution, modifying DNS servers, explicit URL redirection, viewing IPv6 addresses, and domain name verification. | |
Determining if ICP filing is required, ICP filing review duration, applying for a service identification number, adding ICP and PSB filing numbers to the website, and the PSB filing process. | |
Handling blank pages, methods for clearing the cache, WeChat access being blocked, display errors on mobile devices, and independent editing for mobile. | |
Other questions related to website publishing, such as website building process guidance. |
System pages
This section covers customization questions for automatically generated system pages. These pages are rendered by the system based on content and can be customized in style and function.
Subcategory | Example questions |
Modifying product banners, image carousel Alt properties, displaying prices and purchase buttons, adjusting image sizes, and displaying parameters. | |
Modifying article detail banners, changing tag name titles, cloning product pages, creating article templates, and controlling the display of view counts. | |
Customizing the style and content of article or product category result pages. | |
Modifying search result page tag names, and articles or products not appearing after a search. |
Pre-sales FAQ
This section covers common questions before purchasing Wanxiaozi AI Website Builder. It helps you understand product capabilities and provides purchasing advice.
Subcategory | Example questions |
Differences and pricing between versions, whether an extra server purchase is needed, IPv6 support, SEO features, the role of a dedicated IP address, the role of HTTPS, video and text message quotas, bucket description, differences between the Chinese mainland and China (Hong Kong) nodes, template library, and a comparison between Wanxiaozi AI Website Builder and Cloud Enterprise Website. | |
Business inquiries such as the product trial policy. |
After-sales FAQ
This section covers after-sales support questions encountered while using Wanxiaozi AI Website Builder, including feature troubleshooting, business procedures, and product knowledge.
Features and publishing
Subcategory | Example questions |
SEO guide and best practices, checking and optimizing Baidu indexing, methods to improve search rankings, friendly links, and Baidu snapshots. | |
Cross-account domain name resolution, authorization status description, troubleshooting resolution errors, handling multiple domain names, and resolving conflicts between CNAME and MX records. | |
Determining if ICP filing is required, ICP filing for multiple domain names, cross-account ICP filing, PSB filing requirements, and domain name binding restrictions. | |
The process of going live with domain name resolution, website not taking effect after publishing, search engine indexing time, separate publishing for PC and mobile, and whether content updates require republishing. | |
Generic video code not displaying, Alibaba Cloud Video upload error (TemplateGroupId does not exist), and reasons for video playback failure. | |
Renewing expired SSL Certificates, browser 'not secure' warnings, robots files, image watermarks, direct dialing from mobile phones, uploading website icons, and automatic backups. | |
Questions related to migrating from other platforms to Wanxiaozi AI Website Builder. |
Business procedures and knowledge
Subcategory | Example questions |
Invoice application process, VAT special invoices, handling lost invoices, and modifying or returning invoices. | |
Applying for and downloading electronic contracts, applying for paper contracts, and issues with contract seals. | |
Explanations of common website building terms such as website publishing and search engine optimization. | |
A quick start guide to building a website from scratch. |