Refund rules and procedure

Refund rules

• Only the actual amount paid is refunded. The value of used coupons is non-refundable.

• If an invoice has been issued, you must return it to the service provider to process the refund.

• Refunds are not provided for services in the following cases:

  • You fail to submit a service request to the service provider through the service supervision system within 3 months of payment.

  • You fail to provide the required project materials to the service provider for more than 3 months, which causes the project to be suspended.

  • You add new requirements that are outside the scope of the service agreed upon with the service provider.

  • The project expires because you fail to provide feedback or confirm the service provider's work for more than 3 months.

  • The service provider cannot fulfill its service commitment because you have violated national laws or regulations. For example, your website cannot go online because you have not obtained an ICP license.

• Refunds may include design service fees and system fees. The specific rules are as follows:

  • If the website has been delivered, the remaining System Fee is refunded based on the number of unused days. The Design Service Fee is non-refundable.

  • If the website has not been delivered, the refund for the Design Service Fee is calculated based on the percentage of the total design workload that remains unconfirmed.

  • For undelivered websites, System Fees are refunded on a prorated basis for the unused days in a 365-day period.

Refund procedure