Recipient repeatedly receives the same email

A recipient receives multiple copies of an email that was sent only once. This is typically caused by the recipient's email client.

Scenario

A recipient reports receiving multiple copies of the same email, even though the email was sent only once. This issue is typically caused by the recipient's email client.

Scope

These instructions apply only to Alibaba Mail. Alibaba Mail cannot investigate delivery status for non-Alibaba Mail accounts. Ask the recipient to contact their own email service provider to identify the cause of the duplicate emails.

Cause and solution

Check the sender's Sent folder to determine whether the email was sent multiple times.

• If the Sent folder contains only one copy of the email, the email was sent only once. Check the delivery status in the Sent folder, as shown in the following figure.

• If the delivery status shows the email was sent only once but the recipient still receives duplicates, see Why does my email client repeatedly download emails from Alibaba Mail? for possible causes.