Alibaba Cloud provides free personal mailboxes at https://mail.aliyun.com/. Technical support via tickets is not provided for these mailboxes. To find solutions to issues, you can click Help in the upper-right corner of the logon page.
For other personal mailbox issues, you can send an email to alimail_voc@alibaba-inc.com for feedback and inquiries. We will process your feedback and provide updates by email.
Note
We typically process requests or contact you for more information within three business days. Thank you for your feedback.
Email subject: Other personal mailbox issues
Email body:
1. Affected email address: a***@aliyun.com
2. A description of the issue. Provide screenshots or videos if available.
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