How to get help for other personal mailbox issues
For personal mailbox issues not covered in the FAQ or help guides, you can send an email with your questions or feedback to alimail_voc@alibaba-inc.com. We will process your request and follow up by email.
Note
We will contact you within three business days. We will then either handle your request or ask for more details. Thank you for your feedback.
Subject: Other personal mailbox issues
Body:
1. Affected email address: a***@aliyun.com
2. A description of the issue. Include screenshots or videos if available.