A perspective allows a chatbot to provide different answers to the same question. After you configure perspectives, end users from different channels or trigger points can receive personalized answers. This results in a better user experience. On the backend, a single Frequently Asked Questions (FAQ) library can contain answers for multiple perspectives on the same question.
If you enable the fallback perspective, the system returns the answer from the fallback perspective when a custom perspective has no answer. This behavior occurs even if a default perspective is also passed.
Configure perspectives
Click New Perspective. In the pop-up window, enter a name and description for the perspective. The Enable option is selected by default. This means the perspective is enabled immediately after you create and save it.