Term | Explanation |
|---|---|
In-app feedback | User feedback collected from channels within an app. |
Marketplace reviews | User reviews collected from external app marketplaces. |
Tag | Classifies user feedback for further analysis. |
New session | A session initiated when a user submits feedback for the first time. |
Reply session | A new session starts when a staff member replies to user feedback. |
Follow-up session | A session initiated when a user submits further feedback in a reply session. |
Word cloud | Visually highlights and distinguishes keywords that appear frequently in user feedback. |
Sentiment analysis | Analyzes subjective text in user feedback that contains emotional tone. |
Tag analysis | Analyzes user feedback based on groups of custom tags. |
Trend analysis | Analyzes trends in user feedback over time. |
Popular feedback | Performs aggregation and analysis on user feedback based on content similarity. |