why are emails missing from webmail after being downloaded to a desktop client-Alibaba Mail(Alibaba Mail)-阿里云帮助中心

If you use the POP3 protocol to configure your mailbox in Outlook, you may find that emails are deleted from your webmail inbox after they are downloaded. This is caused by a default setting in the Outlook client.

Go to Account Properties > Internet E-mail Settings > More Settings > Advanced. To prevent messages from being deleted from the server after they are downloaded to Outlook, make sure that the Leave a copy of messages on the server option is selected.

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