How to transfer Alibaba Mail to another account?
This topic describes how to transfer a purchased Alibaba Mail instance to another Alibaba Cloud account. The transfer does not affect your mailbox data, email usage, or mail archiving.
Prerequisites
The recipient's Alibaba Cloud account has passed identity verification and has a payment method. For more information, see Alibaba Cloud account identity verification.
The recipient account must have an attached security email address. If it does not, you must attach one. For more information, see Set a security email address.
Procedure
1. Log on to the Alibaba Cloud account that you used to purchase the mailbox. Go to the Alibaba Mail console. Select the domain name of the mailbox that you want to transfer and click "Transfer to Another Account" at the bottom of the page.
2. On the service transfer page, enter the recipient's Alibaba Cloud logon account. The system sends a Captcha to the phone number that is attached to the current Alibaba Cloud account. Enter the Captcha.
3. After you enter the Alibaba Cloud logon name, the system automatically detects the phone number that is attached to the account. Confirm that the phone number is correct and complete the transfer.
The transfer is not supported in the following scenarios:
The mailbox is expired. Renew the mailbox first.
You can transfer to an agent account.
The mailbox is a free version. Upgrade it to a paid version before the transfer.
The mailbox was purchased less than one day ago.
The transfer of the mailbox instance does not affect email usage. Historical emails are not lost.