Alibaba Mail sub-account capacity

Updated at:

Sub-account capacity management varies by the Alibaba Mail edition that you purchased:

  • Alibaba Mail Standard Edition, Alibaba Mail Group Edition, and Alibaba Mail AI Advanced Edition are billed per account. Each account has unlimited capacity, and you cannot change sub-account capacity.

  • Alibaba Mail Pay-as-you-go Edition is billed by total domain capacity and is no longer available for purchase. In this edition, you can set sub-account capacity freely in the domain management console. When you reduce the capacity of a sub-account, the new value cannot be lower than the capacity that the account already uses.

If your issue persists, click Feedback at the bottom right of this page and describe the issue. Provide your email address so that we can contact you.