Service provider guide overview

Alibaba Cloud Marketplace has 12 major categories. You must meet the specific requirements for a category before you can join it.

To sell your products on Alibaba Cloud Marketplace, you must first apply to join the platform.

After you join the platform, complete your store information in the service provider console. This information is then displayed on your store page for users to browse.

After you join the platform, complete your basic information in the service provider console. This ensures that you receive messages, notifications, and documents from Alibaba Cloud Marketplace.

You can add your success stories to the Alibaba Cloud Marketplace case study library. Alibaba Cloud Marketplace features selected cases on its homepage and other pages to increase your exposure and traffic.

When a user dials the 400 hotline and an extension, the call is forwarded to the number that you attached.

To manage your products, you can host them on the hosting platform. When you onboard a product, you must associate it with an Alibaba Cloud product.

Activation methods differ based on the product type. The required onboarding information also varies.

For service products, you can use Delivery Center to enhance your product's appeal and receive online benefits.

You can use the Requirements Management system to accept requests and connect with requesters. You can also record and track pre-sales progress, submit quotes, and complete transactions.

To understand the performance of your store and products, you can view their business data.

Paid orders are added to your settlement bill after you complete the delivery and the guaranteed transaction period ends. Each month, Alibaba Cloud Marketplace settles the orders from the previous month with you.

Alibaba Cloud Marketplace charges a platform service fee on your sales each settlement period.

If you find an error in a platform service fee invoice from Alibaba Cloud, you can return it and request a replacement.