0053-00000002

Problem description

The video specified in a video snapshot request could not be read, causing the snapshot to fail.

Causes

The video specified in the video snapshot request failed to be read. As a result, snapshot capture failed.

Examples

No example is provided.

Solutions

1. Check whether the specified video is encoded in H.264 or H.265. The video snapshot feature supports only H.264 and H.265 encoded videos.

2. If you have questions about the video read failure, contact technical support.

References

Video snapshots