Refunds-Platform For AI(PAI)-阿里云帮助中心

Refunds are available only for prepaid products. To terminate a service, Alibaba Cloud deprovisions the resource and issues a refund based on the unsubscription rules. For postpaid products, refunds are not applicable. You can stop charges by stopping or deleting the instance in the console.

AI computing resource group

AI computing resources are categorized into General-purpose computing resources and Intelligent Computing Resources based on their use case:

Unsubscription rules

Before you request a refund, make sure you understand the unsubscription policies and how the refund amount is calculated. For more details, see Alibaba Cloud Unsubscription Rules.

Unsubscription rule	Description
5-Day Unconditional Full Refund	AI Computing Resource Group supports a 5-Day Unconditional Full Refund. Within five days of a new purchase, you are eligible for one unconditional full refund per product per year, provided there is no malicious activity. For more information, see 5-Day Unconditional Full Refund Rules.
Partial Refund	For prepaid cloud products that do not meet the requirements for a 5-Day Unconditional Full Refund, you can apply for a Partial Refund. Refunds for AI computing resources are calculated as follows (for reference only): If the AI computing resource instance has been used for less than 30 days: Refund amount = Actual paid amount - (Daily price × Usage duration × Applicable discount for the usage duration × 1.2) If the AI computing resource instance has been used for 30 days or more: Refund amount = Actual paid amount - (Daily price × Usage duration × Applicable discount for the usage duration × 1) For a detailed explanation of the refund calculation, parameter descriptions, and special cases, see Partial Refund Rules.
Cancel a pending renewal	You can cancel a pending renewal if the new subscription period has not begun and you have not modified the resource since placing the renewal order. For more information, see Cancel Pending Renewals.

Unsubscription methods

Method 1: Unsubscribe from the Billing and Cost Management console.
1. Log on to the Billing and Cost Management console.
2. In the left-side navigation pane, choose Orders > Resource Unsubscription.
3. Select the unsubscription type based on your needs. For Product Name, select China Site_AI Computing Resource Group (prepaid), then follow the on-screen instructions.
  Unsubscription types include 5-Day Unconditional Full Refund, Partial Refund, and Non-refundable.
Method 2: Unsubscribe from the Resource Group page in the PAI console.
1. Go to the Resource Group page and select Intelligent Computing Resources or General-purpose computing resources.
2. Click the name of the target resource group and go to the Order Information tab.
3. In the Actions column for the target instance, click Unsubscribe.
4. On the Resource Unsubscription page, find the target resource and click Unsubscribe Resource in the Actions column. Follow the on-screen instructions.

Refund processing

Refund destination: After you unsubscribe, see Refund Destinations for details on where the refund is sent and the processing timeline.
Refund timeline: After a successful unsubscription, the refund is typically credited to your account within 2 to 3 business days. For more information, see Unsubscription FAQ.