Overdue payments

Pay-as-you-go

Determining an overdue payment status

For the pay-as-you-go billing method, an overdue payment occurs if your account balance is insufficient for a deduction and you do not add funds on the same day.

Overdue payment notifications

Within one hour of an overdue payment, Performance Testing Service (PTS) sends you a notification by email, text message, or internal message. After you receive the notification, renew your service promptly.

Effects of an overdue payment

• If you renew within one hour of the overdue payment, your PTS service is not affected.

• If your payment is overdue for more than one hour, PTS pauses your service. You must pay all overdue bills to resume the service.

  Note

  If the Performance Testing service is paused, your data is retained. The service automatically resumes after you pay the overdue amount.

Effects of an expired resource plan

If you exhaust the Virtual User Minute (VUM) allowance in your resource plan before it expires, the system automatically switches to the pay-as-you-go billing method. For information about the effects of an overdue payment, see the Pay-as-you-go section. For more information about pay-as-you-go billing, see Pay-as-you-go (post-paid).