FAQ

SASE console FAQ

Secure access to private networks

• How do I configure an internal DNS server to access a website that has a domain name?

• Why can I ping an application that cannot be accessed after it is configured?

• Why am I unable to access internal domain names from my Windows device?

• How do I handle the issue that private access is unavailable?

• Where can I download the connector component?

Identity source integration

• Why does synchronization fail for a Windows AD domain account after I provide the required information?

• Can I use third-party and custom identity sources at the same time?

• Why is the organizational structure not synchronized after I connect to a third-party identity source?

• Do I need to obtain the schema for a WeChat identity source from a SASE engineer?

• If an administrator deletes a user from DingTalk, WeCom, or Lark after the user resigns, does the SASE platform automatically delete the user?

SASE App FAQ

• Which operating systems are supported by the SASE client?

• Why does the process of installing the SASE client requires a long period of time?

• What do I do if I cannot log on to the SASE client?

• After I enter my enterprise authentication identifier and click OK, the SASE client displays a white screen, and the "bad request" error message appears. What do I do?

• Can users of an enterprise uninstall the SASE client?

• Why doesn't a new policy take effect immediately after it is created?

• How do I upload logs if an error occurs on the PC client?