Query delivery records

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After you send a message, you can query the message sending details in the Short Message Service console or by using the API.

Usage

  • Delivery records support queries over any custom time range. The detailed query supports records from the past 60 days, and each query is limited to a 30-day time range. To query a longer range, use the export feature. The QuerySendDetails API returns delivery records only from the past 30 days. Delivery record details are retained for 3 years. Records outside the supported query time range cannot be recovered, so export important records in a timely manner.

  • The delivery records displayed on the page and the data in Excel exports come from the same data source. Fields such as send time, receive time, delivery status, status code, and billable message count are aligned one-to-one with the same precision across both views, which helps you avoid discrepancies during reconciliation.

Procedure

  1. Log on to the Short Message Service console.

  2. In the left-side navigation pane, choose Business Statistics > Messaging Records.

  3. On the Query Messaging Records tab, set the filter criteria based on your query needs.

  4. Click Search to view matching records.

    • Send time: The time the message was sent.

    • Receive time: The time the recipient received the message.

    • The page displays up to 5,000 query results.

  5. Optional: Export delivery records.

    1. Click Export. In the Export Messaging Records dialog box, filter the records by criteria such as send time, signature.

      The field values are consistent with those displayed in the delivery records list.

    2. Click OK to submit the export request. The request status changes to Pending Approval, and you can export the records only after the request is approved.

    On the Export Messaging Records tab, filter requests by approval status and click Export in the Actions column to download the requested records.

FAQ

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